Customer Ratings & Reviews
- Model:
- BP350
- SKU:
- 3279089
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.
This summary was generated by AI based on customer reviews.
Bad internet functioning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plays DVD and blue rays well. Internet functions is terrible. Can't be plugged in and does not pick up 5G wireless. So any internet tv/movies are low quality, slow, or don't load.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Home video, please visit https://www.lg.com/us/home-video. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
False Description
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This DVD player is awful and the description is misleading. Bought it as a gift for a simple DVD player with steaming app capabilities. Best Buy description states "Netflix, YouTube, Hulu+, and more". Turns out this device doesn't have "LG Smartworld Content Mgr". So you cannot install more than the six apps that come preloaded. Owning multiple LG smart TVs, I am greatly disappointed in what this player offers. I know its not the top of the line but the description is misleading. I will be returning this item.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Sad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great as just a player. But the wireless function is spotty and most of the of the time the whole player freezes and I would need to actually unplug it to reset it because the power button did nothing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear this and are happy to help! Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^MC
practically useless....and too late to return this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As I try to watch movies, OFTEN this Bluray player will show a message that it's not connected to the internet. I try reconnecting again and again...yet the message keeps popping up. All other devices connected to TV (like ROKU and gaming system) work fine. The most serious problem is that the message on the player that it isn't connected WON'T stop....and you cannot use the machine without it being connected. What if I don't care if it's connected or not? Tough!! It MUST be connected...yet won't keep the connection!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Buy a Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased two of these devices and both terrible range with there remotes. They don't have a lot of options to stream online video. I used to have Sony and that is what I will be purchasing next time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, I hate to hear you are not satisfied with the Blu-Ray player you purchased. If we can assist you in any way, please reach out to us online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
Just Adequate Blu-Ray Player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with the sound the motor makes. As long as the sound of the movie is louder than the annoying noise the motor makes, the machine is fine. Just didn’t expect this in an LG product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your blu-ray player. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
- Cons mentioned:Performance
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is very laggy and often closes apps randomly. For the money, the player is not a good purchase for the money. It is very laggy and unresponsive.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your Blu-ray player is lagging and force closing applications, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
misleading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package shows that Hulu comes with this product. after looking at the fine print, it states that apps displayed on packaging may not be included with product. no possible way to download Hulu
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Despite our negotiations, Hulu decided to discontinue supporting some of our products. We apologize for the inconvenience. If you're in need of some guidance with using your Blu-ray player, please head to our support page at @LGUSSupport on Twitter or shoot us a private message on Facebook at https://www.facebook.com/LGUSA/ so a specialist can help out. ^CP
- Cons mentioned:Streaming
Better choices
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The blu-ray works okay but the wifi keeps disconnecting and the streaming is slow and erratic.
No, I would not recommend this to a friend Plays DVDs...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not updated and therefore not really a DVD player I should have bought. It doesn't have the YouTubetv app at all. Graphics are poor.
No, I would not recommend this to a friend- Cons mentioned:Performance
There are better options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a long hospital stay. It kept freezing up and crashing. Took it back and traded for a samsung that is much better and only cost 10 dollars more.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see the BP350 was freezing up. We hope you continue to allow us to provide for your home entertainment needs. Should you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
temperamental
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought because it was cheap and plan to use it on the patio tv. average picture, low sound volume, sometimes has trouble connecting with wifi to stream Netflix. Overall a problematic device.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see that you've had multiple issues with your Blu-ray player. We'll be happy to take a look and see how we can help. Please take a moment, at your convenience, to contact us directly by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Dvdplayer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not turn off sometimes and sometimes does not want tio hook up to wifi
No, I would not recommend this to a friendPiece of crap!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awful!! It won’t hold on to an internet connection for anything!! SO even if you’re watching a dvd or regular television there’s a big annoying black box on the screen that TELLS you it’s not connected to the internet. I can’t watch anything!!! No way to get rid of it, no info on how to get rid of it. Nothing. Save your money and go to a pawn shop or something.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Performance
disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a very good choice have a lot of issues with this DVD. it shuts off in the middle of movies. not dependable product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that you had this problem with your unit. I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
LOW STREAMING
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This player has streaming apps but is extremely slow to load and when it does play, the video freezes mid way. When you're playing a DVD and you pause it and wan to push play again, it also freezes and have to unpulg it and reconnect so it can restart. Its an endless loop with these problems and the disc does not eject when you push the eject button. So frustrating and I couldn't even return it despite me having bought a 4 year warranty on it! Not happy. I do not recommend this product. Steer clear from it.
No, I would not recommend this to a friend- Cons mentioned:Performance
internet did not work. Unit froze up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was horrible. The internet did not connect. The unit froze up at times. I contacted LG and will get my money back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Streaming
DVD review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The DVD player kept getting stuck and frozen when ever you put a movie in. It you tried to connect to Netflix it froze.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Streaming
Freezes!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dvd player constantly freezes when streaming content. Just bought it and have had to reset it 3 times. Never again
No, I would not recommend this to a friend - Cons mentioned:Remote control
Order Incomplete!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MISSING REMOTE CONTROL! SLOPPY PACKAGING! ………………….
No, I would not recommend this to a friend