Customer Ratings & Reviews
- Model:
- BP350
- SKU:
- 3279089
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.
This summary was generated by AI based on customer reviews.
HDMI NOT WORKING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never unplugged the cord from this Blu-ray Player so I was surprised when the screen showed not video input. Troubleshooted the issue and thought that the hdmi cord had just gone bad. Tested connection between laptop and tv using same cord and the video showed up. Devices that go out or stop working after such a short time are not good and it only has HDMI connection so will be getting it looked at. Good thing I got warranty.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you've had display issues with your Blu-Ray player. If you need any further assistance you can contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH
Does not do what it claims
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage! Claims to support .MKV format but it does not. Drove 25 minutes to buy one. Didn't work and after an hour with tech support we were told the unit was bad. Drove back and picked up another one and the exact same thing. Don't waste your time or money.
No, I would not recommend this to a friendBlacks out during playback
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product constantly would have periods where it would black out and I would miss portions of the movie.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was and am terribly disappointed. After the unit was hooked up I had no function so I contacted LG. They gave me the recommendation that I should take the brand new unit to a service center.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We will be happy to troubleshoot the issues you are experiencing with your Blu-ray player. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
cheesy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was not compatible with my smart TV. closed captioning did not work. appeared to be cheaply built, not solid. Best Buy did take it back with no hassle.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.We apologize for any inconvenience this caused. ^Venette
Terrible Internet connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controls are primitive for getting online and the lag is terrible. I have to return this piece of garbage to the store. I just wanted to watch Hulu, not stare at the screen
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for bringing this to our attention. If you need any further assistance, dont hesitate to contact us directly via Twitter at @LGUSSupport, on Facebook https://www.facebook.com/LGUSSupport/ or give us a call at 1-800-243-0000. ^KH
Interrupts movies
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This blu ray player has WiFi connectivity issues and makes me sign in every time I turn it on and I have tried to figure out how to fix that. Everything else connected seems to work fine. During movie play it also has a notification screen that shows up and you can’t get rid of it without going to the menu and trying to return to the movie that continues to play during this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Blue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi connection is horrible. You have to connect each time and put your password!!! Annoying!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Wifi sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this so my daughter could watch Netflix and use a DVD player but the wifi with this stinks, ended up getting a roku and that works great now I just have an overpriced blu-ray player
No, I would not recommend this to a friendWorks but slow and WiFi is spotty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to go in a child’s room. It is about 30 feet from the router. Cell gets perfect WiFi coverage but this only gets 1 bar. When it is working it works fine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, I hate to hear you have experienced this issue with the Blu-Ray player you purchased. If you would, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
Faulty player with less streaming than promised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. It has *already* shown some issues with skipping and a few pixelated frames watching DVDs. Also, the box says it has streaming services it does not, the most important of which is HULU, which is what we bought it for. You get Napster; I have no idea who wants that in 2021. Overall a very disappointing purchase from LG, which used to be a quality company. Cannot recommend at all.
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Blu Ray will not shut off with the switch. You have to unplug the whole thing. Not very happy with it as my plug is not easy to get to.
No, I would not recommend this to a friendDo not recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like at all. Ended up returning it. Kept stopping playing my movies.
No, I would not recommend this to a friendDidn’t last very long.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blu-ray player stopped working after a couple of years with very minimal use. Typically I’m very impressed with LG products but this one was less than desirable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble with your Blu-ray player after owning it a couple years. We would be happy to look into the problem you are having. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Some issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There have been some issues with " freezing up". I would then have to unplug the unit and restart. I have also been unable to directly download an update that I have been notified about.
No, I would not recommend this to a friendNot very useful in watching and dvd.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No information is displayed on the player so you have no idea of the minutes left or if it is stopped or still going. Not happy with the dvd player but it does play the disc well.
No, I would not recommend this to a friendNever wants to connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The blue ray and dvd work fine, but the WIFI for Netflix and Amazon Prime always requires me to unplug the device (sometimes more than once) turn back on and reload.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Check out the following link to troubleshoot this issue: http://www.lg.com/us/support/product-help/CT00000299-1425325787062-others ^CP
Lousy, lousy, lousy - DO NOT BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this unit. The inbuilt programming is so bad... Would not stay connected to the network so when you're watching a DVD the nag screen CONSTANTLY interrupts the movie. Tech support at LG? Non-existent. When the network interface is working, the streaming is so slow...
No, I would not recommend this to a friendIt has a great picture and starts very quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with it very soon. It would not play in English. I had to restart the process of programming to clear out the memory. I'm sure there is a better way to clear the memory.
I would recommend this to a friend- Cons mentioned:Performance
Defective product.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working a week after I got it. Brought it back to to store and got another brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette