Customer Ratings & Reviews
- Model:
- BP350
- SKU:
- 3279089
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Performance
Don’t bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so terrible I had to return it. It kept randomly freezing and shutting off.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
it is an okay unit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has no audio outs other than HDMI which limits the application of the unit. All the online bells and whistles are cool but a secondary audio out would have made this unit great.
No, I would not recommend this to a friendI have problems with wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a lot of problems steaming wifi. I could not connect to my network with out calling the help line and now i can connect but it lags o lot. Not happy at all with this product.
No, I would not recommend this to a friendBuy the bigger one!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and randomly stops working. The remote buttons are too close together and feels cheap.
No, I would not recommend this to a friend- Cons mentioned:Streaming
Worst product I have ever bought
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stops working during streaming a movie. LG tech support is unhelpful. Do not buy this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be more than happy to look into these issues for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Ok blu-ray player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new blu ray player that had wifi and apps to use. The unit always disconnects from the wifi and the apps never pull up. Especially hulu.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Kristin, I am sorry to hear you are not satisfied with the Blu-Ray player you purchased. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ
- Cons mentioned:Streaming
Freezes constantly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is garbage. It freezes up all the time when streaming. I have it right next to our router and it still freezes up.
No, I would not recommend this to a friend - Cons mentioned:Performance
defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased this player. got it home and it would shut off after 3 minutes and never would come back on
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear the Blu-ray player you received was defective and would not power on. If you exchange the unit and still encounter this issue, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 and our specialists will be happy to look into it. ^CP
- Cons mentioned:Streaming
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have all the features I wanted and my Netflix locks up in the middle of watching anything.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry you are experiencing troubles streaming using your BP350 Blu-ray player. You can troubleshoot issues with applications from the following help library article: https://www.lg.com/us/support/product-help/CT10000018-1434403325217-other-premium-applications ^CP
DON'T WASTE YOUR MONEY!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this so that I could get rid of my Roku and have just one device that would allow me to access my Netflix and Hulu, as well as watch blu ray's/dvd's all in one. Well no matter what I do it will not stay connected and that's only if I can ever even get it to connect in the first place. So now I just have another blu ray/dvd player and have had to reconnect my Roku. This purchase was a huge waste of money. I am very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit not connecting to your router. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be happy to look into the problems you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
The LG-Streaming Audio Wi-Fi Built-InBlu-ray Playe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG-Streaming Audio Wi-Fi Built-In Blu-ray Player is an outstanding DVD player.
I would recommend this to a friend- Cons mentioned:Performance
Slow as a turtle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy it. I have to reset it every time. Garbage.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
- Cons mentioned:Performance
Not a good buy at all.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad buy. It glitches. Freezes. And I have to constantly put the wifi code in.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Not so great reception
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Wifi router may just be too far away but this DVD player loses signal and then you have to go through the whole set up again each time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for bringing this to our attention. I hate to hear you are having issues with the DVD player you recently invested in and I can understand the frustration. If there is anything I can assist you with, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
- Cons mentioned:Performance
Get a better one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was slow to process built in apps and to play movies. Returned unit for a Sony.
No, I would not recommend this to a friend It plays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a blue ray player. That’s about as good a review as this gets. The streaming menu on this player is awful. But it’s cheap.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your Blu-ray player, please head to our support page at @LGUSSupport on Twitter or shoot us a private message on Facebook at https://www.facebook.com/LGUSA/ so a specialist can help out. ^CP
Not worth one star.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this blu-ray player within 24 hours of purchasing it. I spent 2 hours of my life that I cannot get back, just trying to get this thing to connect to the wi-fi. After I finally got it connected, there was so much lag in the response time (from the remote to the player) that I had to keep turning it off, by unplugging it, just to reset it. It was such a hassle and not worth it.
No, I would not recommend this to a friend- Cons mentioned:Performance
Wifi streaming is terrible. Unit freezes...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it freezes up you have to unplug to shut off. Do not purchase this item!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Remote control
Remote is almost useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m bringing it back. You have to put the remote within about a foot or two for it to work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This doesn't sound right. We would be happy to get a replacement remote control sent out. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
- Cons mentioned:Performance
Freezes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes everytime I turn it on to watch anything whether its online using wifi or a dvd/blue ray
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear you are experiencing these issues with the Blu-ray player you purchased. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ