Customer Ratings & Reviews
- Model:
- BP350
- SKU:
- 3279089
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.
This summary was generated by AI based on customer reviews.
Not good for Netflix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system crashes every time you try and use Netflix. No matter what you do. Whether you re-initialize it, restore it, start over, etc. On line lots of complaints about the same thing. I’ve never had this much trouble with a player/wi fi streaming device. You should actually not carry it until they get the bugs worked out. It’s clearly a software issue. Crashing and freezing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Do not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're only going to watch movies this will work great. If you plan on buying it to stream, then think again. It will freeze up and the only way to restart it, is to unplug it and hopefully it might work the next time. You can only get certain app's and there is no way to download others. Pay a little more and get something better. This is not worth the time and aggravation!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.This feedback will be shared with our product team.We apologize for any inconvenience this caused. ^Venette
LG blu-ray FLOP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'd expect AT LEAST 5 years if not up to 10 from this product. NOPE! 3 1/2. For 6 months or so now, it's been taking forever to read discs, responding very slowly to commands (like pause, fwd, rev, stop, menu), with increasingly worse response time, until it just stopped reading anything. Big bummer and last LG purchase. Back to my old stand-by SONY!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used it 2 days, went out. Will freeze on screen. Have to unplug to get it to shut off. Took it back and got a Sony. Have it now going on 3 years.
No, I would not recommend this to a friend- Pros mentioned:Size
Nice and Compact BP DVD player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The DVD player was nice and small. Good as an extra player, but it stopped working after about a week.
No, I would not recommend this to a friend Total garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used this twice since I bought this in June 2018. Now I tried watching a movie yesterday, the player took forever to power up and after it did, I inserted the DVD player. It refused to play it after several attempts at trouble shooting. Now the player will not open or power off. The DVD is now stuck inside.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .You can troubleshoot playback issues from the following help library article: http://www.lg.com/us/support/product-help/CT00000299-1430839720368-disc-stuck-or-disc-error ^CP
- Cons mentioned:Performance
Bluray player
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This bluray player is pretty rough. The thing keeps freezing and runs pretty slowly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your Blu-ray player as this should not be happening. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
No internet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought the blue ray player so I could get Netflix. I hooked it up and when I click on Netflix,it tells me problem connecting to your network.
No, I would not recommend this to a friendServes it's purpose, inconvenient.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a blu-ray player, and streams when connecting via LAN. The Wi-Fi card on it is useless, and it's operating system is a bit slow.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize you are experiencing issues with the Wi-Fi on your Blu-ray player. It sounds like we'll need to walk through some troubleshooting for your Blu-ray player. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP
- Cons mentioned:Performance
Piece of garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well. Need to unplug to get this terrible thing to work.
No, I would not recommend this to a friend - Cons mentioned:Performance
Absolutely terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would freeze and then stop working. Spend a little more to get a better quality player
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey Axel, thank you for your feedback it is very important to us. It is terrible to hear that the blu-ray player you purchased did not meet your expectations due to it freezing and not working. I can understand how frustrating this situation may be for you and I would love to help out. If there is anything we can do to assist in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
- Cons mentioned:Performance
Extremely dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble from day one but worked through it now it doesn’t work at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
The product worked one time and broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This player is trash. Do not buy it. I connected everything and the player worked perfect. I change to another DVD and it stopped working.
No, I would not recommend this to a friendWould not purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The player locks up and the WiFi streaming has to be reset almost every time we try to use it. You have to unplug the player when it locks up because you can't even turn it off and you have to start all over after unplugging it. I would not recommend this product because we spend more time unplugging and restarting than actually watching anything through it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Streaming
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for Netflix. Freezes the player when I sign in. Completely useless.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good. The first thing we would recommend trying is resetting your router to ensure it is refreshed. If the router is more than 30 feet away this can also cause a lag. Another thing that can cause a lag is multiple people streaming on the router at once. If you have additional concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
DVDuser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG player is not as easy & convenient to use as the cheaper Sony models that you sell.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you are having a hard time with your unit. Please contact our Customer Support via direct message at Facebook and Twitter so we could assist you with your concern.^Venette
Slow Internet connection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had a slow WiFi connection even though my Internet speed is over 200 mps.
No, I would not recommend this to a friend- Cons mentioned:Performance
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets hung up and you have to unplug and restart all the time. Waste of money!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
- Cons mentioned:Streaming
Horrible blu ray player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won't stream. Freezes up, buffers. Company says it's a regular problem. Lg has went down hill.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your Blu-ray player. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP
- Cons mentioned:Streaming
RUN!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rarely turns off and Netflix sporadically works. Jjjjjjjjjjjjjj
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane