Customer Ratings & Reviews
- Model:
- BP350
- SKU:
- 3279089
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Streaming
Where’s Hulu????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bestbuy website clearly says this plays Hulu, where’s the Hulu?
No, I would not recommend this to a friend Low cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get what you pay for. Good for dvd’s. Online content lacking and those they do have crashes often. Don’t buy for internet apps.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for sharing your feedback. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. Please feel free to reconnect with us directly should you have any other questions or concerns via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Irritating Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was using a PS3 for Blueray and Netflix until it died. I saw this tiny device and thought it would be fine for both. It freezes often, looses it's network, and even when watching Blueray will sometimes just pop up the screen saying network needs connected. If it was more expensive I would have returned it. One thing that seems to have helped is that I have set the quick boot to off. Still pretty unstable though.
No, I would not recommend this to a friendJunk Junk Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The player is a piece of crap. I returned it the next day. It would not keep my internet connection. There was no way to download APPs...unless they are preloaded. It is not the quality player I was looking for. I bought Roku and now i just have find an old player with better software technology.
No, I would not recommend this to a friendDon't buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because it was no good I could not get it too work! Your employees were very nice and polite!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it was defective and that you had to return it. Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
- Cons mentioned:Streaming
Junk do not recommend this DVD
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Streaming is terrible, lengthy process to install app, etc.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Apps don't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because it the apps it advertises that you can use do not work. Those device isn't supported by the app companies
No, I would not recommend this to a friendNo recommended
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend this item. It will ask you to connect to the network every time you insert a disc or movie. It doesn’t matter how close you are from the router or the speed as both are no an issue for my site. I troubleshooted the issue without success
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Interrupts movie
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend, wish I knew before return period was over. In the middle of every movie a network connection pops up and have to reconnect interrupting the movie, cannot turn off and no issues with wifi, it does this every single movie I watch
No, I would not recommend this to a friendSlow- intermittent Wi-Fi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has had issues with the Wi-Fi, some times it would get disconnected, and some times would work really slow...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you are having issues with your WiFi. There is nothing worse than having your favorite show interrupted. If we can do anything to assist you, please contact us by phone at 1-800-243-0000. You can also reach us online on Facebook at https://www.facebook.com/LGUSSupport or on Twitter @LGUSSupport . We will need to gather some more information to better help you. We look forward to hearing from you. ^BH
WiFi blue ray
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give it more stars, but I bought it and it kept freezing up while trying to stream. Returned it and tried another. Same outcome. Had to return for a refund and bought a roku. There’s nothing wrong with my internet, because all devices including roku work perfectly. Sorry LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and the streaming concerns will be shared with our product team.
If you decide to give LG home electronics products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Again, thank you for sharing your feedback about your Blu-ray player. We hope to hear from you soon regarding your next LG purchase. ^CP
Just bad all around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor smart Blu-ray player. Only has six apps does not have Hulu which is advertised that you can watch Hulu. Even trying to watch Netflix it lags so bad and would not stay connected to the Internet. Returned the product. If you’re looking for just a Blu-ray player buy something cheaper do not buy this if you’re going to stream content.
No, I would not recommend this to a friendfor minimalists
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not as many choices or as easy to use as the SONY. I prefer the SONY. SONY remote is easier to navigate as well.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry the BP350 did not meet your expectations. If you're in need of some guidance with using your Blu-ray player, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2nd blu ray bought and still gives glitches playing Netflix. Probably will bring back and get Samsung instead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Oh no! i hate to hear that you've been having issues with your Blu-ray player. If you need any assistance you can contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH
- Cons mentioned:Streaming
Not happy with the product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had trouble playing Hulu. Sometime it stops showing the movie I have playing more then once.
No, I would not recommend this to a friend It was great until it stopped working
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed this device. It was great while it worked properly. I like the fact that you could download an app and use your smart phone as a remote control for the unit. It was bake to play DVD’s, Blu-Rays and stream content. After about 3 months the blu ray function stopped working and would only play DVD’s and stream services.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Netflix app freezes the machine. I’m past the return date or I would take it back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is not the quality we expect from our products. We are sorry to hear that your unit is not functioning as designed. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blue ray works fine but freezes on Netflix all the time. Have to unplug it and start over. Happens a lot.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Mike, I am sorry to hear you are having these issues with the Blu-Ray player you purchased. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ
Won't buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had all kinds of issues with the audio with this player. Wouldn't recommend if you have a surround sound system
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear you had audio issues with your Blu-ray player. We would be happy to look into the issues you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Not real impressed with this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It constantly disconnects from your wifi. It was very frustrating and probably shouldn't be listed as wireless player.
No, I would not recommend this to a friend