Customer Ratings & Reviews
- Model:
- BP350
- SKU:
- 3279089
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.
This summary was generated by AI based on customer reviews.
Bad Wi-if built in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad wifi internal antena. Unable to stay connected using the wifi. When you are playing a Blu- ray a message appears let it me know that was unable to connect to wifi. No Ethernet port in the back of blu-ray to try another option. I have to stop watching movie to dismiss message. Every 10-15 minutes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .we are sorry to hear that your unit is not working as designed.This feedback will be shared with our product team.We apologize for any inconvenience.^Venette
Had trouble getting this product to work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very low satisfaction with this product. Was sold out by the sales rep who advised us to purchase this product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help you enjoy your new blu-ray player. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook www.facebook.com/lgusa so we can get more info and see what we can do. ^CP
Wasn't what I expected. Too difficult to use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to get on line and use the apps. Waste of money paying extra for Wi-Fi. Don"t like it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your Blu-ray player, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For $69.99 this bluray isn't worth it. I bought this for my parents and within 1 day of using it, their DVD got stuck in the player and it won't even release the DVD. The apps graphics is very one dimensional and I'd just stick to my ROKU if I wanted apps on my t.v. I'd say this was well worth the money, but it wasn't. Brand new and it buffers and now my movie is stuck in it.
No, I would not recommend this to a friend- Cons mentioned:Streaming
Stalls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Streaming service and video stalls and you have to unplug unit to reset
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you are having issues with the streaming you can troubleshoot this from our help library article found here http://www.lg.com/us/support/product-help/CT10000018-1434403325217-others If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Extremely unresponsive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this lg because I have 2 oled lg tvs and the smart features are very responsive and quick. We have a third older nonsmart tv that I wanted a blurry with smart features. I went with this one because of my prior experience with my other tvs but this player is beyond slow. Would not by again. Should have stuck with Sony as they are decently fast when using smart features
No, I would not recommend this to a friend- Cons mentioned:Performance
Kept freezing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It kept freezing and hdmi stopped working only after a few weeks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing and the HDMI. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be more than happy to look into these issues for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Dangerous junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned pretty much nothing but LG and Samsung. This one was faulty and almost caught fire. It would turn itself on and off on it's own. Recently I walked out of the room, came back and smelled a metallic burning odor. Came back in the room and it was smoking. Had I not been home it may have caught fire.
No, I would not recommend this to a friend- Cons mentioned:Performance
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This player stopped working after 3 months. Fortunately, LG helped me.
No, I would not recommend this to a friend - Cons mentioned:Performance
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in a few months. Constantly gave us issues.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Michelle, thank you for your review. I hate to hear that your Blu-ray Player stopped working after only having for a few months. I can definitely understand how frustrating this may be for you. I would love to see your rating go up. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
No closed captioning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get the closed captioning to work. I am hard hearing and this option is a must.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that the closed captioning is not working. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had to reset this player multiple times. Id suggest purchasing another blu ray player.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you have to keep resetting your Blu-ray player. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
meh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I won't buy this unit again!!!! I purchased this in 2018 not 2019, my bad. it works fine except for the fact it will not play my blue ray discs anymore. there was an update, pretty sure the update killed it. once I have some time, I am ditching this model and going back to Samsung. Sorry LG. Do better!!
No, I would not recommend this to a friendGot the BR only to use it for YouTube and Netflix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device plays the blue rays pretty good but doesn’t capture good internet signal
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Nick, I hate to hear you are not satisfied with the Blu-Ray player you purchased. If we can assist you in any way, please reach out to us online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
Nice features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had nice features, wasn't compatible with my internet provider, so I returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you encountered an issue with your internet provider that caused you to return the Blu-ray player. If you are in need of assistance finding a different Blu-ray player, take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Good but not great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It serves it's purpose. I wish I would've made more effort into finding out more details about it.
No, I would not recommend this to a friendLoading problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes time from load and when you load is still glitches out of the program.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback . Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 should you need any assistance. ^MC
- Pros mentioned:Blu-ray player
Blue Ray Player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blue Ray plays dvds well. Netflix streaming is bad
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you're having connectivity issues. If you need any assistance you can contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH
No Audio Output Plugs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Who would build a product that does not have audio output plugs? The bad thing is that I bought this for a gift, and by the time my friend's birthday arrived, it was past the return period allowed by Best Buy. This was my first online purchase from Best Buy and will be my last.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Streaming
Good player, bad streamer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Played disc fine, but had issues with streaming. Not recommended.
No, I would not recommend this to a friend