Customer Ratings & Reviews
- Model:
- BP350
- SKU:
- 3279089
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.
This summary was generated by AI based on customer reviews.
Cheap DVD player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.remount not very well you have to be almost on top of it work it to work
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you are having trouble with your Blu-ray player, but would love to be able to help. We would be happy to see what's going on. Please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Basic, slow, horrible connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to unplug and plug the player back to the tv all the time. It freezes and won’t go back to the home screen or turn off. Piece of crap in my opinion. The quality of blue ray players have gone down hill.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This certainly is not what we expect from this Blu-ray player. So that we are able to gain more insight and research what assistance may be available to you, we request that you reach out to a specialist via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Have to reboot to get it to work limited access to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy had Samsung much better machine hard to work
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No as great as I expected, the screen freezes often when is connected WiFi -Netflix
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize you are having trouble from your Blu-ray player. If this problem happens when playing discs please refer to the following help library article: http://www.lg.com/us/support/product-help/CT00000299-1430839720368-disc-stuck-or-disc-error ^CP
Just Wanted to Watch Netflix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it for less than a month and it is stopping randomly, taking a long time to turn on, and needing to be 100% unplugged to get off frequent frozen screens. I know it is not my wifi because none of my other devices are having these issues. Hoping to get it replaced.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is working as designed. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Streaming Capabilities are Slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the product mainly for its streaming capabilities. However, when trying to stream Netflix, the tv would pause every few seconds. Hence I returned the product and bought a smart tv instead. I did not even try the DVD player.
No, I would not recommend this to a friendDidn't Stream Hulu Live
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this devise to stream Hulu Live on one of my tv's. I couldn't make it work for Hulu Live. When I asked for help they said it works in the UK but not in the US. Not sure why. I returned the item and got an Amazon Fire Stick which works great for streaming Hulu Live and more.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Junk Interface
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've on this LG Blu-ray player for about a month and just need to return it. The interface is junk and very slow, the unit takes forever to connect to wifi. As a streaming player it's good. The only reason I'm replacing my old Sony is because Amazon is no longer supporting Sony devices.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you are unhappy with your Blu-ray player, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
No no no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a few issues with this blu-ray player. It takes forever to connect to wi-fi. I've had to reboot it at least once a week. And there's no display - I would never have purchased it had I known it didn't have one. I like to know how long I've been watching something and it's irritating to have to use the remote to check that.
No, I would not recommend this to a friendDoesn’t stay connected to WiFi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has the worst WiFi out of everything in our house. And I can’t keep it from trying to connect so it interrupts my movies while playing a blue ray. Not worth the money. I should have bought the same model that we have in the basement from LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Streaming
Poor quality streaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Streaming works half the time. Sometimes the disc won't eject.
No, I would not recommend this to a friend WiFi is unreliable at best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After setting everything up in multiple areas of my home the WiFi reception is very poor. It loses its connectivity within minutes and needs to be reinstalled no matter the distance from the router. I just wish I found this out before the return time lapses on it.
No, I would not recommend this to a friendWiFi not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The blue ray player works fine, but WiFi is weak. Netflix constantly locks up.
No, I would not recommend this to a friendDislike
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt like it, the box says it has lots of apps but wouldnt allow me to add anything but 6 apps total. Waste of money.
No, I would not recommend this to a friendDVD works fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The DVD player works fine, The internet connection leaves much to be desired.
No, I would not recommend this to a friendNot Impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although it looked like it was going to work, the eject button is not responsive.
No, I would not recommend this to a friendWon't play Blu-Ray
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.About to return to the store for refund, doesn't play Blu-ray. Streams Netflix but clunky, ROKU is much faster and more intuitive.
No, I would not recommend this to a friendCould not connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest blueray disc/ wifi connector. I went with the sony instead!
No, I would not recommend this to a friendStopped playing movies
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this for less then 3 months and it will no longer read Blu-ray/DVDs. After about 2 months it would read certain movies and not others. I have owned Blu-ray players in the past that never had any issues so this purchase has been really upsetting.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Based on the issues you are describing, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us ^CP
terrible bluray player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we couldn't get netflix to work...long story short we called our internet provider and netflix and it was not a problem on their end. I called LG and their explanation was that the blu ray had to be in the same room as my router.. i have a 3 story house there's no way i could have this product with that kind of stipulation
No, I would not recommend this to a friend