Customer Ratings & Reviews
- Model:
- BP350
- SKU:
- 3279089
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.
This summary was generated by AI based on customer reviews.
Freezes constantly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as gift, was told it constantly freezes using apps and dvds. Dvd player wont respond to any input and must be rebooted by unseating power cord. All updates applied, no network issues with other streaming dvd player in the household.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be happy to look into the problems you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Frustrating!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This blu-ray player constantly has to be signed back on the internet every time it’s turned on. Then, 50% of the time it will disconnect from the internet during use. As well as messages that are popping up constantly. So frustrating to deal with!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your Blu-ray player. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP
Horrible Blu Ray
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst blu ray I’ve ever bought...used it for less than 2 hours and it froze 4 different times. Took that crap back and got the Samsung for $8 more. If I could I would give it negative stars. Definitely do not recommend!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback it is very important to us. I hate to hear that your Blu-Ray Player froze up four times in less than two hours resulting in returning the Blu-Ray for a different one. I can understand how upsetting this may be for you. If there is anything we can do to help out in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Works but runs slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The DVD player plays dvds but built in WiFi was terrible. WiFi is extremely slow and freezes often when loading. Returned product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We hope you continue to allow us to provide for your home entertainment needs. If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
Don't bother
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG blue-ray was a replacement for an older model It has a design flaw that causes it to stick repeatedly, as discovered in an online review from other customers and experts. It was returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see you are having trouble with the connectivity of your Blu-ray player. You can troubleshoot the issues with streaming and WiFi from the following article: https://www.lg.com/us/support/product-help/CT00000299-1425327159443 If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product sucks . Can’t watch one disc in this thing !!! Every DVD needs a code to be able to watch something. Some code I can’t find . Makes it worst Best Buy been closed since!
No, I would not recommend this to a friendTerrible for external usb usage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Blu-ray player hoping to be able to watch stuff from external hard drive. As soon as I plugged in my hard drive the USB port must have been faulty and fried my hard drive. Instantly returned
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for bringing this to our attention. I hate to hear you are having issues with the blu-ray player you recently invested in and I can understand the frustration. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this less than a month ago and the DVD player has stopped sending a signal to the TV. Changed the HDMI cable and tried different ports on the TV, still doesn't work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Home audio, please visit https://www.lg.com/us/home-audio. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Not Worth The Money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the day we bought it, the blu ray player kept disconnecting from the internet and interpting our movies, asking us to connect to the internet. Very disappointed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Spent the extra money and get a better dvd player
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a difficult time staying connected to the internet. Freezes up all the time. Steaming services operate extremely slow and most the time have to unplug in order to reset the DVD player.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing and the HDMI. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be more than happy to look into these issues for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Pork soda
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor dvd player. It constantly had issues with connecting to wifi, even though we never needed to use it for anything that needed wifi. Do not buy this dvd llayet
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
No digital audio output.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only plays in PCM format with HDMI cable on my TV, I don’t have a smart TV. I will be returning tomorrow to exchange for a player with a digital audio output. Probably would work well with a newer smart TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your Blu-ray player, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP
Avoid this blu ray player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blu Ray kept freezing up and had to unplug and plug back in several times also got kicked off the internet more than once. I had to return this blu ray player and get my money back, don't get this item!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks so much for the excellent review. Such detailed information really helps our R&D team understand our customers and what it takes to make you happy. We greatly appreciate the feedback and we are sorry the Blu-ray player did not meet your expectations. ^CP
Poor Player.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This player has the worse picture quality. Very fine lines run thru the picture while it is playing. Worse sound very choppy, not worth the money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend bought this because it had Vudu and her Firestick didn't. Overall the player's layout is just old and bland but not only that it has several issues with connecting and staying connected to WiFi
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was very light and the remote wasn't very responsive. Since the player had no buttons on it to manually operate it, we returned it. No more frustration!
No, I would not recommend this to a friendHorrible device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is the slowest and incompatible thing. It is so slow and sometimes the remote won’t work on it. I then have to reset this device and try again. Wouldn’t recommend
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Does not work well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was slow to respond to remote and sleeps/shuts down when not in use. I had to reboot it each time I wanted to use it. I returned it for a Sony which works just fine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it did not meet your expectations and that you had to return it. Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The DVD player part works okay. The WiFi streaming for Netflix is awful. Maybe 5-60 seconds and it freezes up. You have to reset it by unplugging it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.This feedback will be shared with our product team.We apologize for any inconvenience.^Venette
Not a WiFi built player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It only has an Ethernet connection. This is a streaming blu ray player by cable. No WiFi even though the description and the box says WiFi certified.
No, I would not recommend this to a friend