Customer Ratings & Reviews
- Model:
- BP350
- SKU:
- 3279089
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.
This summary was generated by AI based on customer reviews.
It‘s not what it’s described to be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dvd player often does not connect to my wifi and freezes. We have to unplug it sometimes to get it to work. It is NOT worth the money!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Unhappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product in may an in june it no longer worked. I really give it 0 stars. I had to select one to push ente
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I unfortunates bought two of these and threw the boxes away too soon. They don't connect to the internet well and picture keeps freezing! So annoying! Total waste of money!
No, I would not recommend this to a friendStopped playing dvds 1 month in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this as an early xmas gift for my wife. And just about a month later it stopped playing regular dvds. LG has the worst products I have ever come across.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP
Nope, Nada, No Way!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to unplug it to turn it off. Freezes up constantly. LG rep said they should all be removed as they cannot be serviced. No parts, can’t fix them!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unacceptable to us and I would like to get to the bottom of this with you. I can understand how frustrating it would be to encounter the unexpected malfunction of your Blu-Ray player. If you would, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Does not stream well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an open box purchase thinking I was getting a good deal, well no wonder it was returned. Does not stream well, kept stalling and stopping so I returned it as well.
No, I would not recommend this to a friendNot for iPhone owners
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only works with a LG phone. Did not work for us at all. Had to return it.
No, I would not recommend this to a friendWorse Blu-ray player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst Blu-ray disk player ever, from the moment I turned it on, I started having problems right away & then it froze - took it back
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble with your BP350 freezing. We would be happy to look into this further for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Unfortunately didn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift and I learned that it didn't work too late to return it. Will think twice before buying another gift purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize that this experience has been less than ideal. We would love the opportunity to turn this experience into a positive one. We would be happy to see what's going on. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Stopped working after less than 30 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after using about 4 times. Tried to return it, they told us to call manufacturer. So now we have a blue ray player that doesn't work.
No, I would not recommend this to a friendNot good for wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If want to use it for just a bluray player works great, however the wifi very spotty. Would freeze up every 15 min or so. It went back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We hope you continue to allow us to provide for your home entertainment needs. If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Wifi does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I turn it off and back on again, I have to reconnect the wifi. I'll be returning this and purchasing a better brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Andy, I am sorry to hear you are having these issues with the Blu-Ray player you purchased. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ
Do not purchase open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible did not come with cords or a remote. They did not put those details in the description.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that there are missing parts on your package. Please contact our Customer Support via direct message at Facebook and Twitter. We apologize for any inconvenience.^venette
Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept freezing when using the apps such as Netflix or any streaming service. Would have to unplug the player and start it over.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback it is very important to us. I hate to hear that your blu-ray player freezes while using apps. I can understand how frustrating this may be for you and I would be happy to help. If you will, click the link pasted below for helpful tips https://www.lg.com/us/support/product-help/CT00000299-1425325787062-other-premium-applications or feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't review because this was an online unauthorized charge that is now in dispute with my cc co.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Dvd player
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work cant use it wont open at all so hopefully this can be resolved
No, I would not recommend this to a friendWorst BluRay player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy this brand again, froze first time I tried to watch Netflix on it & then it wouldn’t do anything after that...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear you have experienced this issue with the Blu-Ray player you purchased. If you would, please reach out to us online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
DVD player combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t able to get working Independently hooked up through a tv. Returned item
No, I would not recommend this to a friendhad many glitches, most likely software related
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the Blu-ray Player would lock up and freeze the screen for several minutes. definitely not worth the money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you are having issues with your Blu-ray player, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi capabilities were bad, Netflix would not load and caused the device to freeze. Took it back and bought a sony.
No, I would not recommend this to a friend