Customer Ratings & Reviews
- Model:
- BP350
- SKU:
- 3279089
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.
This summary was generated by AI based on customer reviews.
Terrible Blu-ray Player
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Interface is laggy, forgets the wifi password between each use, and has audio playback problems.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
misleading description
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the pre loaded apps do not exist, will not accept additional apps and store REFUSED TO TAKE IT BACK.
No, I would not recommend this to a friendGarbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much better options out there. This DVD player feels cheap right out of the box. The controls are sloppy and hard to work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry your Blu-ray player did not meet your expectations. If you're in need of some guidance with using your Blu-ray player, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
it lacked a sound system outlet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to play it thru the TV sound instead of my Bose system....unacceptable. had to return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Returned item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item. The internet connection was terrible and could not stream well.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Poor peirce of equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi rarely works wants my wifi password about every other time. Don't waste your money on this DVD player
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Blu Ray
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this DVD, it is extremely slow!
I would recommend this to a friendA basic DVD player
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I put this in my son's room and it works ok but has had some bugginess and software issues.
No, I would not recommend this to a friendwaste of money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It freezes all the time has the old apps for the price would look in to the Sony or other brands
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be happy to look into the problems you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
did not play movies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tried to play new movies on it and none worked. had to return it for a sony player.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the set of how to get to apps on the device. Also had trouble using the app on my phone to control it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your Blu-ray player, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP
not a quality product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two of these and they both freeze and don't work properly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Home video, please visit https://www.lg.com/us/home-video. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not work.....check the reviews....I should have trusted them
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Tony, thank you for your review it is extremely important to us. It is terrible to hear that the Blu-Ray Player you purchased did not work after purchasing. I can understand how frustrating this may be for you. If there is anything we can do to assist in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Returning it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tries to use it but it keeps freezing and I can’t even shut it off. I have to unplug it - it’s going back
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your blu-ray player. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP
Don’t buy this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks. It sucks. It sucks. It sucks. It sucks. It sucks. It sucks. It sucks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products.Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
I was disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dvd did not have an electrical cords. So I haven’t been able to even use it!!!
No, I would not recommend this to a friendMy last purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't buy from this company anymore. looking for another retailer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Terrible play quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The streaming and dvd playback quality is terrible. This is not worth the money.
No, I would not recommend this to a friendRemote has a very short range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.takes too long to buffer when streaming and remote has a very short range
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.We apologize for any inconvenience this caused. ^Venette
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When choosing music, it goes back to the selection screen. Tried it two places. Will be returning
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are unhappy with your Blu-ray player. We would be happy to look into the issue you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP