Customer Ratings & Reviews
- Model:
- BP350
- |
- SKU:
- 3279089
Customer reviews
Rating 4.2 out of 5 stars with 4471 reviews
(4,471 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Too basic. Play, pause and stop only.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. Doesn't save your view if you stop before the disc is done.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This unit memorizes the last scene from the last disc that is viewed. The last scene remains in memory even if you remove the disc from the unit or switch off the unit. If you load a disc that has the scene memorized, the scene is automatically recalled. Last Scene Memory function for a previous disc is erased once a different disc is played. This function may not work depending on the disc. On BD ROM discs with BD-J, the last scene memory function does not work. This unit does not memorize settings of a disc if you switch off the unit before commencing to play it. ^CP
Rated 1 out of 5 stars
Subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed in the functionality of this device
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear you are not satisfied with the Blu-ray player you purchased. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Rated 1 out of 5 stars
Technology very slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi networking is flawed, additional apps work slow with programs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Rated 1 out of 5 stars
crap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.problems right out of the box. Super slow and froze multiple times.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Rated 1 out of 5 stars
Buyer Beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$87.00 and they don’t even include the HDMI cable to hook it up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or
Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your
name, phone number, address, email, model/serial numbers, and date of purchase and we will be
happy to assist you. There are policies and procedures in place to ensure resolutions are
consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Rated 1 out of 5 stars
Didnt work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned did not work with our other equipment. Not good quality.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Rated 1 out of 5 stars
Defective item. Forced to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased said bluray player, and after a couple of weeks, the player would not power on.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product constantly froze and is very slow loading the programs. Would not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you are having issue with your connectivity we would recommend disconnecting the unit completely from wifi and re-establishing connection. You can find information about how to do that here: http://www.lg.com/us/support/product-help/CT10000020-1430840635759-menu-settings ^CP
Rated 1 out of 5 stars
Blue Ray
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes to much noise while its playing. It is very distracting. Poor
No, I would not recommend this to a friendRated 1 out of 5 stars
Lots of times we cannot get the disk out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See above for main reason we downgraded the equipment quality not good
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are experiencing an issue with the disc tray not ejecting. You can troubleshoot this issue using the following help article: https://www.lg.com/us/support/help-library/bluray-discdvd-playback-issues-or-disc-stuck-bluray-CT00000299-1430839720368 If this does not resolve the issue you are experiencing, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat:  https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger:  https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Rated 1 out of 5 stars
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this item for any internet item or apps.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Rated 1 out of 5 stars
Had to return it; the mother-board was faulty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it exchanged; the second one also doesn’t work. Will need to exchange it as well.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize you have received a faulty unit. Should you need assistance, do not hesitate to reconnect with us directly via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Rated 1 out of 5 stars
Horrible dvd player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It never worked. Had to call the company and get a refund. Lg has went downhill
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see your Blu-ray player never worked. We hope you continue to allow us to provide us for your home entertainment needs. If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Rated 1 out of 5 stars
This device sucked! LG is a brand that should Gone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth mentioning Guess you get what you paid for
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you are not satisfied with the quality of your unit.This feedback will be shared with our product team.We apologize for any inconvenience.^Venette
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System didn’t last long before movies started skipping.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So this device make my internet slow No program works. i do not like it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that your internet is slow! I would love to look into your case and help you find a solution. If we can do anything to assist , please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Rated 1 out of 5 stars
I really don't like this blu ray player. Dont reco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It dont stay connected to the internet. So I chat watch Netflix on it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, I hate to hear you have experienced this issue with the Blu-Ray player you purchased. If you would, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
Rated 1 out of 5 stars
Get the cheaper 150 / 250. Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally can't tell the difference after buying both. Outside of Wifi.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with comparison information to other models. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Rated 1 out of 5 stars
Very unhappy with product!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did work at all. Kept getting stuck and didn't show movies.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat:  https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger:  https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers:  https://lgcommunity.us.com/
Rated 1 out of 5 stars
Poor Wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took forever to connect, then dropped out within a few minutes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi John, I am sorry to hear you are having these difficulties. Please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ
