Customer Ratings & Reviews

WASTE OF MONEY and endless frustration!!! Worthless for wi-fi/premium services. Had for 4 months, not a single day that I didn't get repeatedly kicked off wi-fi connection! At first I thought it was unreliable wi-fi signal, but same connection works faultlessly on my smartphone and tablet. WASTE OF MONEY!

I bought this from Best Buy in late June 2020. We went out of town for several weeks, and then I hooked it up and almost immediately had problems with the Wi-Fi streaming. It took five attempts to link to my home Wi-Fi, and there is a strong Wi-Fi signal in the room where the device is located. It finally worked, but then about every two weeks it would disconnect from my home Wi-Fi and I would have to re-enter the password again over multiple attempts. Finally the other day it just stopped recognizing Wi-Fi, no matter how many times I tried to reconnect it to my home system. I called Best Buy customer service yesterday. The person who answered seemed very nice; however, she put me on hold to talk to someone else, and then came back and told me that because it was outside Best Buy's 15 day return window they would not refund my money or provide me with an exchange, and she recommended I call LG to see if they would repair it for me! Completely unacceptable. Who has only a 15 day return window?!? I am finished with Best Buy, and will never buy another LG product again.

It's small and portable. Great to fit in a smaller room

This is garbage, you will never be able to stream a show or movie without interruption. It never fails, at least once, everytime. This player makes me not want to buy anything LG, since they got this soooo wrong!!

Not as good as I expected ! Lack of jacks for audio amps etc ! I purchased for audio primarily ! now I have to purchase more equipment !!!

everyday I have to unplug the main power cord from the back to get it to unfreeze. Also, the remote only works if standing directly in front of it.

I picked up this device about a year ago in anticipation of my old units demise. Well the old unit failed last week and I installed this unit. I updated the LG software, knowing that with the passing year their software may need to be fluffed. I then set up my WiFi; and then, Netflix. So now my wife and I are ready to watch Stranger Things. Wrong! This unit starts and stops, then freezes to a point that it must be unplugged every stinking time! I looked on LG's web help. It's all the usual that I've already done. There isn't an app update on the LG sight. They only suggest calling Netflix, like that will do any good other than waste an hour of my time. This unit is going into the dumpster, and I'll use the hour to buy a new unit that will work. LG, your off the list!

The player freezes at least once everytime it is used, requiring it to be unplugged to reset. It's very frustrating. Called LG support multiple times but they couldn't do anything as it was out of warranty.

Read reviews after my purchase. Others experiencing same freezing up during Netflix. Must unplug to unfreeze. Go into Netflix and freezes again. Back to Best Buy to get Sony product.

!!DO NOT BUY!! I bought this for myself then gifted it to a friend once I had another player. The disk drive stopped working altogether after 6 months and would not play any CD's or Blu Ray disks. I ordered a replacement drive off ebay and replaced it for them myself since I've worked with electronics for over a decade. Less than a month later the replacement drive broke, I will not buy any more LG Blu Ray players since the data chips or the way the boards are manufactured are sub-par. !!DO NOT BUY!!

it became frozen twice in a day and couldn't even power it off. The remote is made cheap, not working properly. Had to enter the wifi pwd every time turning it on.

This player is awful! If you pause a DVD for more than a minute the unit freezes and has to be restarted, and doesn't come back to where you left off. It seems to need time to "warm up" in order to press play, or open the disc tray. It frequently gives messages about connecting to a network, interrupting play when all I'm doing is watching a disc and don't need a connection. It is slower than a VHS player from the 80s.

The blu-ray works great. The you-tube froze on first video, second twice and all on the first day!!!!!!!!!!!!!!

Closed captions is on all the time no matter how I try to turn it off. Buttons on remote are small and difficult to use. Returning for another brand.

wouldn't connect to wifi, wouldn't respond to remote, player would stop, powering down only way to exit any program.

we bought this during the BIG Thanksgiving sale 2019, since we have other Blue-ray players still using, we didn't opened & used until now, BUT, it's really NO GOOD, after a few weeks of playing, Blue-ray disc can't play anymore, player auto ejected my blue-ray disc with an error "check disc".

We purchased this to use with a non-Smart TV. I try to watch Netflix with it & it constantly buffers & the image quality is horrible. And then it will freeze up and NOTHING will work and I have to unplug the Blu-Ray player. I don't have trouble with any other device connection to WiFi so I know it's not the router. Unfortunately for us, we didn't hook this up until it was too late to return. DO NOT BUY THIS BLU-RAY PLAYER!!!!! IT'S A WASTE OF MONEY!!!!

Remote sensor failed within 15 days of purchase. I've heard this is not a normal problem, so maybe I got a lemon.

I made an acct to specifically say how unsatisfied I am with this player constant disconnecting than player goes into a lg screen saver as a movie is playing it's a constant rotation of entering WiFi security code (doesn't even remember WiFi ] than disconnect than enter again I decided to pay extra for the WiFi capabilities Im totally disappointed in lg

By far the worst purchase I’ve ever made. DVD player works OK but streaming capability is horrible. Programs stop midway through and screen freezes. Unit does not respond to the remote. The unit worked initially but purchased it less than a month ago and it stopped working after about a week.