Customer Ratings & Reviews
- Model:
- BP350
- SKU:
- 3279089
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.
This summary was generated by AI based on customer reviews.
Very few apps, wireless issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I first noticed on the app list that there were only 6 apps available, with no additional apps to add. Then when trying to stream a video on Netflix, it constantly froze, even lost the wireless connection. I returned the unit and got a Sony that had many more apps and the wireless worked, at $10 less.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it was freezing and that you had to return it.
Your feedback is very important to us and the concerns will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Don’t waste your money for dated tech
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t happy when I plugged it in and the provided apps were extremely dared. Only had Amazon, Hulu, YouTube, and Netflix. Disney+ and HBO Max we’re not on there and there is no way to download more to include the newer apps.
No, I would not recommend this to a friendDO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! When it would connect to the internet with a 5x5 signal it would only stream Netfix or Amazon for less than 5 minutes before locking up to the point where I had to power it off and go through the entire setup again. After the 4th time of doing that I boxed it up and returned it 23 hours after purchasing it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks so much for the excellent review. Such detailed information really helps our R&D team understand our customers and what it takes to make you happy. We greatly appreciate the feedback and we are sorry the TV did not meet your expectations. ^CP
Blu-ray
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a open box, excellent condition blu ray. Didn’t work. I would plug it in, then it would just stop working.
No, I would not recommend this to a friendTurns on by itself
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit plays discs just fine. My problem is that when I turn my TV on so does the Blu Ray player. So I turn it off. And then it will randomly turn itself on again. This unit is going back and will be replaced with another brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Freezes up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Streaming would consistently freeze up and only way to unfreeze was to unplug unit. Then had to resign into network. Returned and bought Sony brand, which was $10 less had more apps and WiFi connection works great!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and the streaming concerns will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
No Hulu No Apple Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yikes! No Hulu No Apple and Seemingly No Way to add these apps to the LG BP350. Seriously disappointed. Why? Product is misleading.
No, I would not recommend this to a friendJust say NO
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my second one. Volume keeps muting for no reason. Sometimes every 10secs. Won't stay connected to wi-fi
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Justin, I am sorry to hear you are having these issues with the Blu-Ray player you purchased. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ
DON'T BUY IF YOU WANT WIFI
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 4 and none would maintain wifi even though my clunker Sony never had a problem. Terrible!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Facebook and Youtube not available on this player
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This DVD player is going back because facebook and youtube are no longer supported apps on this device!
No, I would not recommend this to a friendDOESN'T WORK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DOESN'T WORK AND BEST BUY DOESN'T CARE!!! NO REFUND!
No, I would not recommend this to a friend