Customer Ratings & Reviews

Really good product. Have had it lose connections during phone calls, but great experience when listening to music

Good sound and quality, sound goes in and out once in awhile but other than that, good headphones

Bought as a gift. They love them. Works very well, and doesn't have to be in your ear when you're not using them.

The headphones sound great but they don't hold a charge as long as my previous LG Wireless Headphones they replaced.

Love this headset. Like everything about it, functionality, style and quality. Glad I made the purchase. Product arrived in just a few days from order date. Very pleased with this purchase. Headsets in general are a bit pricey in my opinion. Overall I’m pleased.

good headphones, only wished they were a little bit more louder.

I exceptionally like the feature that causes the blue tooth to vibrate when it's connected to the phone and I really appreciate the same feature that causes the blue tooth to vibrate when you walk away from your phone.

I love these. I prefer these over the wireless. Great buy.

The sound quality is superb. These headphones are lite and very flexible. The material that it's made from is soft and comfortable on your skin. I loved having them on during our family shelter in place. They help tune out a lot of noise.

I love these earphones. The only thing I hope they would last longer than a year with constant use. The string breaks sometimes and the main reason I have to buy again is that one of the earbuds go dark.

Another poorly made LG product. I’ve used these neckbands for years and they’ve gotten progressively worse. This one stopped charging after 7months. It is light and feels comfortable but compared to AirPods or Bose, the sound is tinny and bland.

This headset is the best! I had an older version of these, so it's taking time to get use to the buttons and that you have to pull on the earpieces for them to contract into set. No biggie though. Great set!

Like the ease to use. Battery will not stay charged for 24 hours like my last one.

These are like the fifth pair of LG headphones I've had. They don't seem to last long. I've had these less than a year and they are getting on my nerves. They cut your conversation off. One minute you can hear out of both sides next you can only hear out of one side...not really happy with these

Works great for me...battery life isn’t as good as previous one but gets thru the day even when listening to audio books all day and I normally recharge everything every night anyway.

If you like wireless neckband based earbuds the LG Tone Flex HBS-XL7 is one to consider. They have long battery life, good sound quality and easy phone and Google Assistant functionality. They lack noise cancellation and aren’t water/sweat proof so that may be an issue for some. Fit: The neckband is smooth, lightweight and very comfortable. The ear buds pull out from the neckband at each end and stay locked out at the extended length. To retract the buds you give a gentle tug and they return to the neckband housing. The wire from the neckband to the earbud is very thin and barely noticeable. The ear buds are straight buds and not contoured or angled so although they fit comfortably I was more aware of them in my ear than when using my true wireless buds which are offset to fit the ear more naturally. These earbuds are not noise cancelling nor do they totally block out exterior sounds which is good and bad depending on your use. While the neckband is made of flexible material I still found it somewhat difficult to fit into my pocket when not in use. Connectivity: These earbuds pair faster than any other blue tooth headset or earbuds I have. Whether it was my pc or ipad or my phone these earbuds paired super fast. There is a LED light on the side that gives you some indication of pairing along with an audio message so pairing is a simple once and done. As for distance these earbuds acted slightly different than others that I have owned. They reach about the same distance as my other blue tooth headsets but they don’t drop out nearly as much when reaching their limit. When you reach the limit rather than producing choppy sound quality the earbuds just announce that you are out of range and everything goes quiet. Operation: When you power up or power down the LG Tone Flex the neckband vibrates to give you positive feedback. It also uses the vibration to let you know that you have an incoming call. There is an audio prompt on power up that tells you the battery level and pairing status which I found very helpful. The left side of the neckband has the power switch along with a multi-function switch. On the right side of the neckband there is a Google Assistant button that once configured worked great. All the buttons were easy to locate and operate without a problem. There is a USB-C charging port on the side of the neckband for recharging the battery. Because the battery life is around 10 hours and it has quick charging capabilities I can head out the door with them and never have to worry. Experience: The sound quality out of the box had good clarity but seemed a little flat to me. With the help of some tweaking with an equalizer I was able to get them to provide the sound quality I like. This version of the Tone Flex has a 32bit DAC and Meridian Audio which is supposed to improve the audio quality however I found the quality was only marginally better than other earbuds I have. Using the earbuds to make and take calls turned out to have mixed results. Generally everyone said I sounded great but depending on the shirt I was wearing and how the neckband sat on me some people said I sounded farther away or slightly muffled. When that happened I would rearrange the neckband with its two microphones and everything was back to being clear.

Great product!!!!!!!!!!!!!!! Recommend

Doesn’t have much range to be able to go away from phone

I purchased this for my sister & she loves it. Great headset.

good for working around noisy areas. In construction zone where I work I need to use my hands, no time to hold the phone and the vibration when ringing let's me know if I get a call