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Customer Ratings & Reviews

Your price for this item is $139.99
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The comparable value price is $199.99

Customer reviews

Rating 4.1 out of 5 stars with 1186 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers value the TONE PLATINUM+ Bluetooth Headset for its exceptional sound quality, comfort during extended use, impressive battery life, and user-friendly design. While some users find the price to be a drawback, many believe it is justified by the overall quality and performance of the headset.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,186 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolutely Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has down best headphones I have ever owned. I will never look at headphones the same.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    No 1 can beat this 1

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best head phones for truckers , amazing quality and battery life…

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jesses headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headset for my husband. He has enjoyed using it and the sound quality is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Good range. Clear sound. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Good sound quality for short term use.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would seem I would learn my lesson, but I really like the LG Tone headsets. The sound quality isn’t as good as AirPods, but the charge last a lot longer and doesn’t fall out of my ears. My biggest issue is that the sound inevitably goes out in the left ear of every pair I’ve owned. I wear and use them daily and the longest use I’ve gotten has been nine months. I’m almost embarrassed to admit that I’ve spent well over $1000 on these things over the past few years.I know why Best Buy no longer offers a plan for them. They simply just don’t last. So buy with caution.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working properly.This feedback will be shared with our product team.We apologize for any inconvenience.^Venette LG

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best iteration of LG bluetooth headset yet.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used bluetooth headsets more than 4 years now. These are the highest quality set so far. The fast charge feature make this item worth the high price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering the cost for these headphones I expected better. I do like the fact that the earbuds retract, but the headphone cord seems so thin I feel like they really won't stand the test of time - though I may be wrong. Disappointed with the sound, not the best. This may be because the buds won't really seal in my ear and the replacement ear pieces don't vary in size much - like one size fits all. But at $200.00 they should be sounding awesome - NOT! Other than that they do work as advertised, and for this reason I'm giving them 3 stars, though I wish you could link them to more than one device at a time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good item

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good Device clear and loud up until the time that one of the retracting side failed then I had to return for warranty

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Work great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came the next day - they work great. Retractable earbuds -I had to get use to as I didn't have this before

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of having uninterrupted sound available at your fingertips at all times. Don’t even know that they you are wearing them! Extra added bonus that the earbuds are retractable.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    wife loves it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this are ther only kind of bluetooth my wife likes and lg has been making some bad ones that aint quite the best glad this is a descent one finalll they made a good model again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these as a gift for my wife. She's used tones in the past but these are exceptionally better. Very happy wife, very happy life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Bluetooth Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Actually this is my second one. The first one lasted over 4 years. I use the ear piece every day and heavy use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very user friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new bluetooth! The ease of setting it up was quick & the quality of calls & music is outstanding! You won't be disappointed by purchasing this item!!...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headset

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good headset. I preferred my 1120 headset because it would sync with 2 phones & I could switch back & forth between the 2. This one will connect with 2 but only answer calls on one phone & I get complaints that my voice is muffled.

    I would recommend this to a friend
  • Cons mentioned:
    Range

    Rated 5 out of 5 stars

    LG

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headset but not enough range with my cell phone .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones But....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned 2 of the same model and each year they seem to break in some area of the unit. The sound is great. Google Assistant is "iffy" at best with an iPhone. It never seems to stay connected. When this last pair broke, I decided to take the plunge and get the Apple AirPod Pros. Now that I have them, I will continue to follow the upgrade path. The AirPods are phenomenal to say the least. I didn't want the first or second gen, but now I'm hooked. Assuming that LG will start to change their product line a bit to mirror the Pros just like other vendors.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this has set in 2018 and it is still working. Most headsets stop working after a year. I’m happy this one is still working. I picked a winner!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    High quality sound great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fiance was very very happy with his headphones. High quality sound great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a headset very similar to this one for the past 3 years and liked it very much. This is the"newer version" of it. A couple of things have changed so it will take some getting used to. I would buy them again

    I would recommend this to a friend