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Customer Ratings & Reviews

Your price for this item is $139.99
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The comparable value price is $199.99

Customer reviews

Rating 4.1 out of 5 stars with 1186 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers value the TONE PLATINUM+ Bluetooth Headset for its exceptional sound quality, comfort during extended use, impressive battery life, and user-friendly design. While some users find the price to be a drawback, many believe it is justified by the overall quality and performance of the headset.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,186 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very good thanks

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    every day using it I loved but no longer available

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Long lasting battery.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast charging, 11hrs straight non stop phone call !! Impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    quality headset

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound quality both speakers and microphone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Have always liked these headsets

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Like the ability to have the earbuds retract. Tried another less expense brand but was unhappy. glad to have the replacements!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its perfect for what you need it for! My only complaint is the charge cord is an old hook up, so finding one compatible isnt always easy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not as good as the last model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most people I talk to say they can barely here me. Feels solid but you have to tug on the earpiece to get it to retract. Not the best idea. No release button like the older model. More solid feeling though.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      I hate to hear your Tone’s do not perform to your satisfaction. If we can assist you in any way in the future, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ LG

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my headphones easy to setup just a push button and ready to use , an amazing quality and sound,no problems whatsoever so far,worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    FAULTY PRODUCT

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality— only lasted for 6 months and then it gave out. Bought a protection plan but can’t use it since the nearest store is 2 hours away, no shipping in repair option, and it’ll take me $120 in gas to get there. So I paid $250 total for only six months of use— kind of feels like I’ve been cheated out of my money. Either way I go about it I lost/lose money for something that I can’t help.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We would like to help you get this repaired, however we need to move to a platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter, using @LGUSSupport, #VOC in your first message, your contact info and we will review your case and do everything in our power to expedite a resolution for you. Thanks. ^Jennifer LG

  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Google assist! I work a lot with my hands so this is great while working and staying busy! I definitely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have these. last about 2 years but wouldnt have any other headphones. Easy to stop and start when needed

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    They will break.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply put, do not buy these. They will break at the back of the headband even with normal careful use, right at the seams. They do sound wonderful, and it's nice to have dedicated skip and rewind buttons on them that have been removed from so many other similar headsets. My first set lasted 6 months before splitting. I liked them enough that I got a 2nd set, but this one broke within 20 days. The worst part is that Best Buy is refusing to accept the return, even though (as an elite plus member) I am within my return window. They are trying to claim this is "physical damage", and that I should have "gotten the protection plan if I wanted to have that covered". This is a manufacture defect in the product, not something I broke. They refused to even check this page to see the large amount of others who had the exact same issue. If you really want to buy these, do it from a company that isn't using deceptive business practices to deny returns on them. Best Buy is on the borderline of fraud by not honoring their promised return policy.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette LG

  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Overpriced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd pair i bought, breaks easy but it doesnt seem like they make anything worth buyung anymore. Overpriced

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LG neck bud is awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and convenience!!! I purchase the same model brand each time!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace a set i bought around 4 years ago. best headphones ive ever had. Didnt get these cheap like my first set but still well worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bluetooth ear buds. Sounds good and noise canceling works well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several headset from LG but this by far the best. Granted, it is the most expensive, but, the sound is great and I LOVE the Google assistant.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LG ear buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the LG sound on these ear buds. I highly recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my bluetooth! My LG headset is easy to use, sound is great. The only problem I am having is staying connected to Google.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG earbuds with neckband

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. They need to update what charging cord it uses. It is the only device that i have that still uses old charging cord.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Bluetooth headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Bluetooth headset. I wear ti all the time, it stays out of the way and has great sound. Very easy to set up and use.

    I would recommend this to a friend