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Customer Ratings & Reviews

Your price for this item is $139.99
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The comparable value price is $199.99

Customer reviews

Rating 4.1 out of 5 stars with 1186 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers value the TONE PLATINUM+ Bluetooth Headset for its exceptional sound quality, comfort during extended use, impressive battery life, and user-friendly design. While some users find the price to be a drawback, many believe it is justified by the overall quality and performance of the headset.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,186 reviews
  • Rated 5 out of 5 stars

    Ultimate work headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can carry these with you all day, use as needed and the earpieces retract when done. This is the ultimate tool for the sale person on the go. No need to keep track of loose earbuds or to out away in between use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Head set

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using these at work as I can listen to music and talk on the phone while using both hands. A lot of times I have to troubleshoot with Tech Support on the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headsets.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best Bluetooth headset. They dont fall on floor and the retraction is key.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Headset. A little more expensive than several on the market, but worth every cent. Crystal clear sound, user friendly and really comfortable fit in the ear. Blocks out "ALL" surrounding noise!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product only if it didn't break easily return it 3 times so far because it break so make sure u buy the insurance on it cause its going to break with in 3months

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well just a bit of trouble figuring out the uses of the new buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Disappointing isn't a strong enough word:(

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I'm right in this review I find myself extremely bumming and disappointed because all of the key features of the headphones were on point pump ability the sound quality all the way down to the fit bye roughly after 32 days of use (somehow right after 30 day return policy) the left retractable earbud stops working and is stuck out I tried to return them with it being just two days after the 30 and of course Best buy had wanted nothing to do with it I have tried to contact LG no response. Great headphones out of the box. After that good luck I do not remember recommend this AT ALL

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We regret you did not receive support in resolving the issue and we hope that you are willing to
      allow us another opportunity to assist. Please contact LG Customer Support by direct message
      via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).
      You can also call us at 800-243-0000. Please provide your contact information, model/serial
      numbers of the TV and date of purchase, and we will be happy to assist you.^Venette LG

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds when it works. After less than 10 hours of use, the left ear piece stopped working. Have to send in to LG for repair or replacement. Maybe just bad luck, but not very happy with my first LG purchase.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not as good as past products.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in general a fan of the LG series on the neck in ear headsets. The sound quality is great and until now ive never had one go bad. My first red flag was when I bought the headset and the store associate told me they dont insure these because of too many returns. I have owned 3 or 4 of these in the past and only bought a new one when I either lost it or wanted the next higher model. I have owned this set for less than 7 months and the right ear plays twice as loud as the left at least. Also the voice quality will sometimes be randomly bad. LG history says you are better than this get your stuff together.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Only ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty disappointed in these, they came highly recommended. The volume will cut nearly in half at times without the volume control changing on the phone. After turning off/on, they are back to normal for a while.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 4 out of 5 stars

    Good Bluetooth Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be excellent if the battery life was 2 hrs longer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have zero complaints...they perform all that I require and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd one of these i use it so much i wear them out. I love this for when im riding my motorcycle. I also use for phine calls theough my computer for work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for tech people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me, it did not meet what simple needs I had. I hated to bring the ear buds in and out of my ears. I did not have the patience to learn each button and what it could do. Meant for someone who just wants to answer their phone. It did read the emails though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like this item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this item. It's not like the old one with the speaker though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Bluetooth Headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. They are heavily used in a construction environment both indoors and out and have held up amazingly well. They do block alot of "outside" noise. Definitely will replace when they go bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this every day, i would always loose the ear ones, the neck ones make it hard to loose.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    HBS-1125 is Worthless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst headphones ever, Best Buy wont even sell a warranty so they know it too. 3 months after purchase we can only turn up the volume to halfway. No master reset options either. Spent hours searching for soultions, took them back in for suggestions and deleted and reinstalled apps. Nope nothing - and NO service.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      I hate to hear your Tone’s are having this issue. This is definitely not what we expect from our products. If we can assist you in any way in the future, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ LG

  • Rated 4 out of 5 stars

    Convert comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. I never lost it I am very happy with them .

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Lasted less than 30 days!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible!!!! I have owned many of these over the years and loved them. They always last 1-2 years and once in a while a little longer. This pair is terrible!!!! They don't stay connected! The charger port doesn't seem to work all the time. Absolutely awful! 20 days past the return! To add the protection plan it says we need to verify the condition 1st. maybe you should have verified that BEFORE you shipped them! So unhappy with this purchase!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We would be happy to help you with your case by setting up repair for your Bluetooth headset, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer LG