Customer Ratings & Reviews
- Model:
- HBS-1125
- SKU:
- 6292093
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the TONE PLATINUM+ Bluetooth Headset for its exceptional sound quality, comfort during extended use, impressive battery life, and user-friendly design. While some users find the price to be a drawback, many believe it is justified by the overall quality and performance of the headset.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connection
Horrible Quality and Microphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $200 for these and sent them in for a warranty repair twice...still do not work with an iPhone 7s. Everyone I speak to using these say they keep cutting out.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am confident that the repair will resolve the problem with your unit. Understandably, it's frustrating
and disappointing to need repair so soon after purchasing the unit. If you ever have any questions,
please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook
at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused.^Venette
Not as good as the previous models.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky compared to old model. No exterior speakers.
No, I would not recommend this to a friendNot exceptional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was disappointing to find that I could not use any of the bluetooth headsets we already owned with our new LG 4K HDTV. I purchased the best of the LG Bluetooth headsets, but sound quality is not on par with my other headsets used with my Roku or Apple box.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venett
poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not any wear near worth the money quality is minimal
No, I would not recommend this to a friendNo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the item with in a few months it stop working
No, I would not recommend this to a friendBest around the neck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it should have noise cancellation sound is ok but smart fuctions are only for google so not worth buying if you’re a iPhone user
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience. Thank you so much for taking the time to provide feedback. Please get in touch with us if you have questions by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^James.
Love the fit but not the sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned mine bc the sound quality was severely lacking- both on my end and my callers. Tinny? Not good. I hoped but was sad to find they were too bad to keep -at any price, let alone their price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG headset. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and the audio concerns will be shared with our product team.
If you decide to give LG audio products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Platinum A better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried this and the non-google assist Platinum A at the same time. The Platinum + was more user friendly & had a clearer voice than the A. But the overall sound in the A was better less tinny and had a bit more bass. I returned the + and kept the A.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG headset. We will pass your feedback to our design team for consideration. If you have questions about your headset or need help, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Terrible product !
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the WORST technology incorporated into a headset. The back (around the neck) has broken, and I’m super careful when handling them. My biggest problem is the other person I’m talking to complains THEY CAN’T hear me. So, I hold the receiver up closer to my mouth and they STILL have an issue. So, clearly they’re not “hands free”. Don’t waist your $$$. Bought 2 pair and they’re both terrible. $430.00 dollars later!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not Impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by mulitiple BB Workers that LG didnt have a good track record for wired ear phones, but I purchased anyways. It came with Google assistant, which I did not like having to be logged in to on my phone whenever I used the head set.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. I hate to hear you were dissatisfied with the functionality of the Tone Platinum you recently invested in and I can understand the frustration. If there is anything we can assist you with, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Poor microphone quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I get complaints every time that I use this device. Person on other end of call always says that it is intermittent sound and poor quality. I contacted support, the only option they have is to replace the device. I have to send it to them and they will then send the replacement. So I am without a headset for however long that process takes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback it is very important to us. I hate to hear that your headset has poor sound quality. I can understand how frustrating it may be for the people on the other end to say the sound is intermittent making it difficult to hear. If there is anything we can do to help out in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use to have one for years and it gave me absolutely no problems but this new one has alot of background noise and it seems to go in and out while you are talking. I'm disappointed in it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your headset. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
LG headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I normally love LG headphones. These though felt like the earbuds were getting pulled but the cord while i was using them.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Flimsy Unit
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the unit, because it was too flimsy at the bend where it laid on the back of the neck.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Could be great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get google assistant to work loud static hiss comes from right ear bud If theses wirked they would be great I had the hbs1100 4.5 years just broke
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Price
Returned the same day! Quality not the greatest
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and returned the same day. Expensive and compares to $30 dollar ones. Not user friendly!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Poor quality - mislead on return time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible headset. Sound quality is terrible. I have owned several LG headsets and this is by far the worst. All the others I really liked. In addition, I was told I had 30 days to return this. I bought them right before I went in vacation but when I came back and wanted to return them my account said the return period was over after 22 days. Extremely disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would like to learn why you are dissatisfied with your new Bluetooth headset. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
- Cons mentioned:Price
LG headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, it feels very cheap, it is overly expensive, bad design, bad sound quality DO NOT BUY
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Broke!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd pair! I had 1st bought them in October 2021 and they were faulty, no one could hear me or i was told i was muffled. Now the 2nd pair i got in December 2021 is BROKE! The ear piece broke in ½! I always kept them hung up never dropped them or any sort of abuse to them ever! The old sets were much better then these! So frustrated and disappointed!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Cheap Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! I read other reviews where the cheap plastic cracks under normal use. The LG support requires photos of the issue and then you have to send it in. After they receive it, they say it's not covered and want to charge you basically the entire price of the headset. Never will buy an LG product again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're so grateful that you took the time to share your feedback with us. We’re sorry to hear that you didn’t have a great experience with our service. It would be our pleasure to assist you with this, but we must switch to a platform that allows us to have back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Jolly