Customer Ratings & Reviews
- Model:
- HBS-1125
- SKU:
- 6292093
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the TONE PLATINUM+ Bluetooth Headset for its exceptional sound quality, comfort during extended use, impressive battery life, and user-friendly design. While some users find the price to be a drawback, many believe it is justified by the overall quality and performance of the headset.
This summary was generated by AI based on customer reviews.
Will break
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase two. One for myself and family member. We are business women and use the all the time. The left ear peace of the headset no longer works properly. There is know sound. I use the right side more then the left side so I dont understand why we are having this issue. They want you to pay 40 to 150 for repairs and that's crazy because you could just purchase a new one
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.this feedback will be shared with our product team.We apologize for any inconvenience this caused. ^Venette
Not worth it.......
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because I had a cheaper model and they were pretty decent. So I thought that these being more expensive would be way better. Not. They were decent at first but after several months of use the left earbud volume has diminished again. I had it repaired a couple of months ago. I should've looked at all the negative reviews before I bought these.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Gets the job done..... thats it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels real flimsy. Sound is not so great. JBL ANC earbuds sound much better. The quality of wireless earbuds is gone unfortunately.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
What happen? Shot IDK?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones I just got a bad pair just 20 uses during the past months after the return policy exp my headphone expired just stopped working does nit charge no sound nothing I only used them 20 times since I first purchased 20 hours total. Now I have nothing $200.00 down the drain .back to cord speakers.
I would recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Could not use Siri
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used LG for many years. This years model relies on Google voice and thus I was not able to use Siri. I took it back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife used tones all the time but these were the worst. She could hear us but we couldn’t hear her very well. They need to drop the price on these to FREE!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. I hate to hear you were dissatisfied with the functionality of the headset you invested in and I would be more than happy to assist. If you would, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look and feel nice. The sound wasn't what i was expecting from this item for the price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Jovelyn
No good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good for a few months then stopped working i had 3 pairs in about a year
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would like to learn more about why the headset stopped working. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint. Thank you. ^Jennifer
Good brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the LG brand, but I get lots of complaints that people can’t hear me or that I sound muffled. They also don’t have the voice answer capability.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. I hate to hear you were dissatisfied with the functionality of your headset and I would be more than happy to help. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Not LG's best effort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible if you want them for phone calls. The sounds is horrible and static is profound. They may be good for music. I own 12 headsets all LG. The older models are excellent for sounds quality on phone calls. These were returned after using for almost two weeks the complaints on the other end of the phone were constant. I have a brand new Samsung 20 note ultra that I paired them with.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
LG has gone down the drain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth 0 stars I use to love LG’s loved them more when they created platinum. Newest model sux. It raced on the box how it now has google Assist. In other words doesn’t really work on iPhone anymore It not compatible with Siri anymore, what a shame. The options with the buttons are way different now. And I returned Run...... do not buy these
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi and thank you for reaching out. I hate to hear you are not satisfied with your tones. If we can assist you in any way in the future, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ
Bad sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not hear good at all took it back the next day after I bought it kid $160 for something that sounded like trash
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Usually love this headset. I couldn’t purchase insurance on it because I bought it online due to Covid. Everyone complains they can’t hear me on this. Not sure what’s wrong with it. I hate that I broke my other one and had to get a new one. This one isn’t working good at all. Wish I could trade it in. :(
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Battery Life SUCKS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Provides up to 13 hours of use and lasts up to 14 days on standby" This is SO not true. Mine is just a few months old. I need to turn on for every call and turn off right after it. If I leave it on hanging on my neck on "stand By" it won't even last the whole day.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
- Cons mentioned:Connection
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was subpar. Unable to connect to two devices and remain connected. Constantly disconnecting.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. I can understand how frustrating it would be to invest in a headset and to be having issues with it. If you would, please send us a direct message via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Can not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset stopped working within 6 weeks. I work for that brown shipping company, and relied on these headphones for calls and entertainment while driving. Quality of these headsets have been steadily going downhill since I bought my first set in 2015. I cant recommend this brand or product to anyone
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is working as designed. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Daphane
it cost too much and it breaks easy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because I'm on the phone a lot while driving. This is probably my 5th one. At first it was all good until I noticed it didn't stay charged as long as the edition before this one. Not only that, it keeps breaking by the loop that goes on your neck. I don't recommend this product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
LG
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not of good quality. I would not recommend this type.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Did not work for me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them not even a year ago and it stop working on one side .. was my second pair im not buying LG anymore
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
- Cons mentioned:Volume
Very bad sounds quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to hear volume wise. Not a great fit in the ear either.
No, I would not recommend this to a friend