Customer Ratings & Reviews
- Model:
- HBS-1125
- SKU:
- 6292093
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the TONE PLATINUM+ Bluetooth Headset for its exceptional sound quality, comfort during extended use, impressive battery life, and user-friendly design. While some users find the price to be a drawback, many believe it is justified by the overall quality and performance of the headset.
This summary was generated by AI based on customer reviews.
I think its way over priced.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The music doesn't sound very good. its fine for regular phone calls. but not if you want to listen to music.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is far from what we expect to hear about our headset. Its Harman Kardon® PLATINUM sound hybrid speaker unit is professionally tuned for optimal sound. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Hard to hear other people
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hearing on earbuds is low I can't hear people well when they talk, they hear me fine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product worked very well during its 1st year of operation, which is near daily. However, after the warranty expired by 1 month the right side has developed a short even after careful use.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We’re really grateful and appreciate you taking the time to share your rating with us. We do all we can to provide our customers with the best service. We work continuously to improve the quality of our products and services that drive customer satisfaction. It would be our pleasure to help you out with your LG - TONE PLATINUM+ Bluetooth Headset - Black. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
To expensive for the value. Tone active was better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not as advertised and it is too bulky. Tone Active was a better product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These broke within the first week of having them. They have little flexibility . They would probably be good to use just sitting there in a call but anything else don’t expect much .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Hillary. Thank you for sharing your experience with the LG Headset (HBS-1125) model. We understand your concern about having a product break within the first week, especially when you had higher expectations for its use. We strive to provide durable, reliable high-quality products exceeding our customer's needs. For future reference, if you encounter issues with flexibility or durability, we recommend checking the warranty options or contacting the retailer for assistance.
If you have any further questions or need support, please feel free to reach out. You can send us a private message on social media @LGUSSupport, and our team will be glad to help. Your feedback is important to us, and we appreciate your patience. ^Juvy
Not convenient for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earpiece didnt stay ang it kept getting caught with my hair
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Dropped coverage
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought that LG would have superior quality but this product lacked it's 40 ft coverage claim.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If the device connected to the product is out of effective communication range (33 feet/10 meters),
the communication signal becomes weak and the communication is lost. If the device comes back within effective communication range, the product automatically reconnects to the device. If the device is not automatically reconnected, press the MFB on the product to connect to it manually. ^CP
Older model Works better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always was a fan of the wireless headsets but I get constant complaints that they cannot hear me
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your headset. Please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
- Cons mentioned:Connection
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When sync to my phone it keeps resyncing and sinking itself back
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback . Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 should you need any assistance. ^MC
Muffled voice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Voice is getting muffled, the listeners can't hear my voice clearly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Poor quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very very bad poor quality.when you have a problem with the product Best Buy gives the customer a hard time trying to exchange the product because they no longer sell it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Toni. Thank you for sharing your experience with the LG Headset (HBS-1125) model. We understand your concern about encountering quality issues and face challenges with exchanges, especially when dealing with customer service. We strive to provide reliable, high-quality products exceeding our customer's needs. If you’re experiencing ongoing issues with the product, we recommend reaching out directly to LG customer support for assistance. They can provide guidance on troubleshooting or possible replacement options.
Please feel free to send us a private message on social media @LGUSSupport, and our team will be glad to help you further. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
Call quality is really poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this Bluetooth and expected it to be on the same level as the Blue Parrott 450. Love the around the neck part of this unit but other than that can't really use it. I get complaints from everyone I talk to when using it , at times I find myself speaking louder than I should.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback it is extremely important to us. It is terrible to hear that you are not satisfied with your Headset purchase due to the call quality being poor. I can understand how frustrating this situation may be for you. If you are in need of additional assistance feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Review
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One ear went out in less than a years use. Decent earbuds at best.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Buy At Your Own Risk!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had several pairs in the past and they lasted 3 years or so each. This one didn't last for 8 months. The right ear bud went out and if I wiggled it in a good spot I had to hold to there. As much as these cost they should have allowed a service plan to be sold!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Buyer Beware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbud cracked in half after about 6 months. I paid almost $200 for this headset. LG said they do not honor physical damage. There was absolutely no physical damage other than pulling it in out of my ear. Terrible customer service.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Aversfe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Thought the ear buds retracted like old models
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste you money. They get more expensive and less quality.
No, I would not recommend this to a friendBroke within a month....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are trash. $200.00 headphones that break within a month of purchase. Cracked along the neckband and warranty won't cover it. These are supposed to be premium, what a joke.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Poor Quality LGs
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These thing’s aren’t built to last. I’ve owned 4 different set o f LGs and none of them has lasted a year. These are my last ones. Best Buy won’t make them right anymore. So I’ll be going somewhere else to get some different ones. Goodbye Best Buy won’t be buying from y’all anymore.
No, I would not recommend this to a friendJunk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid almost $200 less than 7 months ago. They failed. Now I have to deal with LG hoping I get another headset!!! Why me? I bought them "in store" !!! Kinda dont make no sense, eh !?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP