Customer Ratings & Reviews
- Model:
- HBS-1125
- SKU:
- 6292093
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the TONE PLATINUM+ Bluetooth Headset for its exceptional sound quality, comfort during extended use, impressive battery life, and user-friendly design. While some users find the price to be a drawback, many believe it is justified by the overall quality and performance of the headset.
This summary was generated by AI based on customer reviews.
Bluetooth connection cuts off just
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a bluetooth headset this one will give you trouble in conection range will cut off time to time and if you place your phone in your back pocket bluetooth will disconnect
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
Did not like this one
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my wife.The sound quality is very poor and it seems to break easy I can’t understand my wife when she talks to me on the phone although it cost over $100.
No, I would not recommend this to a friendWon’t buy again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it for 2 months before it started to crack then pieces start for break off.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
JUNK!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute junk!!!! Dont buy lasted 30 days and broke, best buy at apple glen would not replace or make right.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not worth it!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product at all. This is not worth the price at all. I ended up buying wireless earbuds (PowerBeats) and would recommend them.
I would recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love all my LG tones that I have purchased in the past but for $200 the quality on these headphones are horrible you sound muffled every time you call someone they can never hear you.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, thank you for your review it is extremely important to us. I hate to hear that you were not satisfied with your Headset purchase due to the quality sounding muffled when calling and people not being able to hear you. I can understand how inconvenient this situation must be for you and I would love to help out. If there is anything we can do to assist in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Head set
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds starts to go bad after couple of months of purchase and for $200 Bluetooth head set no warranty available at store. Best buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you had this problem. I'd like to see if we could help. Please contact our Customer Support at 800.243.0000 or you can also reach us via direct message at Facebook and Twitter. We apologize for any inconvenience.^Venette
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Very poor sound quality. Way overpriced for the poor quality. I’m amazed your sales person pushed this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
PERFORMANCE WAS AWFUL
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PLATINUM(LG) ARE NOT EVEN NEAR THE MIDDLE, COMPARED TO THE LESSER OPTIONS OF THE SAME BRAND. QUALITY WAS THE WORST
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
junk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.within a year the top will separate causing mic problems. this is my 2nd pair. exact same problem. not wasting my money again
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Poor Product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these in March 2020 and they already giving me problems to the point I cannot use them. A waste of 180.00. Very Disappointed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. Our Mobile Communications Support will be better able to assist you. We apologize for any inconvenience this has caused. ^Daphane
LG-Tone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.completely not good and i never recommended any one, because don't working.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
DON'T WASTE YOUR MONEY!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great the 1st week then people can not hear you. Ridiculous for $160. Taking back asap.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price they worked worse than the ones I have had and everyone complains about! Same brand higher model ... GARBAGE RETURNED
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us and will be shared with our product team.
If you decide to give LG audio products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
LG tone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had 6 months and defected on neck band where tone is and won't replace because of physical damage LG says
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Complicated headset
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I have to return this product. I can't understand how to use this headset.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These stopped working after 2years. Not worth the money
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Pros mentioned:Battery life, Sound quality
Its the BEST HEADSET that works for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I've owned a ton of great bluetooth headsets in the past. Older LG tones, Plantronics Voyager, Apple Airpods. Some may be great for conversation, some were great for music, and some were compact and great for convenience. Unfortunately not fit me. I kept coming back to the LG tones because they were easy manage. They go around you're next and you never had to worry about losing them. With the airpods I always had to carry the case when wearing the headset with the fair of losing one or the other. Same with the voyagers, that were the best at having conversations on but it was bulky with the case. I like the Tone Platinums because they feel premium to the other older models. Conversations on the headset which is important to me is reasonable, and is an improvement over older models. Still if you are in a noise environment it won't filter out the wind and background sounds. If in a car or office the other hears me fine. As for music I think it sounds pretty good. You aren't getting a bose headset but i do like it for music and podcasts. The buttons are easy to access and I like the dedicated on an off switch. The google assistance is pretty neat and works well with my Samsung Note phone. Battery is what I call an all day battery. Last of all day for normal to moderate use. My only gripe and reason it didn't receive 5 stars is that I've had this headset for about 6 months. One of the plastics on the loop separated. I think it might be a faulty design, however I just use super glue every now and then to glue it back. I take really good care of the headset and don't abuse it. Its quite costly however functionality it works Perfect for me. I wish LG would help repair the headset but I'm pretty sure they would call it physical damage.
I would recommend this to a friend Lg head phones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work only 3 months pay the amount and now i don't have heads phone
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
I didn't like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it because it doesn't have a speaker to where you don't have to place the ear buds in your ear.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG headset. I am sorry to hear that it did not meet your expectations.
Your feedback is very important to us and will be shared with our product team.
If you have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/