Customer Ratings & Reviews

Bought them as a christmas present for my father in law and he loves them! He had the old version for like 4 years and wont wear any other headphones

I got these for my job doing driving. So talking and listening to music has been a comfortable easy to use experience with my android device. It seems like a sound build. Beats having a larger in ear or hanging earpiece. Thanks LG

These are the bomb. I wear them on my motorcycle. Never had them fall off. 109mph. Lol. Also forgot to take them off in the shower. No problem, never skipped a beat. Very well built and sound great with my Samsung s8!!

This is my second time purchasing this product for no reason my other one stop working This one is working great so far hopefully stays that way

This was my husband’s Christmas present from me. He used it when he worked outside in the yard as well as at the gym, in the car…you name it. Unfortunately, he was burned on his face, head and one arm while clearing some debris in the yard and the headphones melted and the wires exposed. I can tell you that this was heartbreaking for me as he had only been able to use it for two weeks. I wanted to see if I could get another one, to replace it, but was unsure of warranty.

This was going to be my 3rd pair. The first pair was replaced by LG after about 8 months under their warranty. The latest pair lasted 1 year and 3 months. Wanted to buy another pair in which BB only sells the high end 200.00 pair, got to the register and the clerk told me that they didn’t offer the warranty anymore. No way was I spending 200 for a product that doesn’t last much more than a year. Product is good if it’ll quit breaking.

Though the product code on the Best Buy website reads "LG HBS1100", that product code has been discontinued and replaced by the newer "LG HBS1125" model. When I visited the local Best Buy store to replace my LG HBS1100 under the 2-year warranty program, the sales associate informed me about this change. I purchased the newer model and took it home for a test run, and callers consistently complained that they "couldn't hear me" and that I "sounded muffled." Believing that I may have simply purchased one that was part of a bad lot, I returned the product and purchased one from a different Best Buy location - only to subsequently learn that callers were still having problems hearing me during its use. DO NOT PURCHASE THIS PRODUCT UNTIL LG HAS CORRECTED THE THE TECHNICAL ISSUES WITH IT! You'll find yourself returning it and searching for a more functional bluetooth headset. Shame on LG for charging $200 for a product that doesn't meet consumer needs or expectations.

Most excellent Love this device for mobile hands free phone and listening to music

Great product for the price point! Great design and comfortable!

Wow this item is Amazing I really love it thank you

I've purchased several products similar to these, and for the most part the bass response was severely lacking, sounded like a cheap transistor radio. I was pleasantly surprised by this product, the bass line "punch" is definitely spot on. The battery life is excellent and charges up very quickly. I use them on a daily basis, time will tell how well the hold up.

After 5years of having my first one, my daughter sat on it and it broke in half. Had to get a new one otherwise would still have it!

I got these for a Christmas present for my fiancé who is a ups driver! He says they work great and has no complaints.

Having compared all the competitive products, I've determined that the LG Tone Platinum is the best option going (although noise protection and clarity still need a lot of technology improvement). HOWEVER, there is an inherent design flaw in this device: when you pull it apart to put it around your neck, no matter how careful you are (remember- I've owned three of these), the plastic casing will eventually separate. While this doesn't always affect the functionality, LG's Warranty Department has figured out that citing this defect as customer abuse/misuse allows them to avoid legitimate repairs of other breakage (e.g. short in the speaker wire). Read the other reviews and you will see this practice again and again. Very unethical. This has happened on two of my three units and I will no longer reward LG with my business. I've concluded that I'd rather have a slightly inferior product from a more ethical company. It's a short-sighted play by LG because when they compromise customer service on small electronics, they're likely losing a potential customer for large appliances like refrigerators and TV's.

I can’t even Connect to Google Assistant but sound is good

Opened the box, fully charged headphones and… In a dead quiet room, the left bud is barley audible with the volume up. In the right bud, the audio is louder but not much more than a whisper. They are comfortable. For $3 you can get very comfortable ear plugs. Save the $196 and just do that.

My poor experience with a LG wireless headset involves the HBS780 model (bought from Best Buy in December 2017). All was well until March 2019 (3 months outside of the 12 month warranty period) when the left earbud/speaker stopped working. I contacted LG and was basically told "tough" as the unit was outside of warranty. I continued with the headset using the right hand earbud only until it quit on April 23rd i.e. 5 months outside of the warranty period. If the LG plan is for customers to need a new headset shortly after the warranty expires then well done!!! However, my advice to all potential customers is DO NOT buy from LG!!!

Sound at timed can be great other horrible there is no in between. When uts turned on it turns off yiur ringer with no option to change thst and all notification have the sane single bell sound played only through the headset. So if you dont have the ear piece in the ear you will not know of any calls emails or text messages

We have owned two LG ProTones and other LG bluetooth headsets. Every single one has stopped working within a year to a year-and-a-half. First one earbud stops working and then the other. While they work they are great, but for the cost they should not fail this often. We lightly use them and do not abuse them. Steer clear!

Way to quiet even on max volume. I have used LG tones for 10 years now since the HBS750 and these are the worst ones I’ve ever had.