Customer Ratings & Reviews
- Model:
- 77-54826
- SKU:
- 5755003
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the Fre Protective Water-resistant Case's protection, water resistance, and snug fit for Samsung Galaxy S8 phones. Many appreciate its lightweight design and ease of use, while some found the price to be a bit high. However, negative feedback focused on issues with the screen protector and volume buttons. A few users also experienced problems with the headphone jack cover.
This summary was generated by AI based on customer reviews.
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely keeps it safe. Love the hard plastic. One down side is the front clear plastic doesn't fit snug so there is a bit of mush when you type.
No, I would not recommend this to a friend- Cons mentioned:Volume buttons
Over rated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife got this case and it is to be life proof but the volume buttons don't work anymore.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Kyle,
We're bummed to see that this FRĒ series seems to be preventing your wife from enjoying her tunes! We definitely find this situation curious, and our handy representatives would love to line things back up with a quick warranty claim. Please feel welcome to give them a quick call at 1-888-533-0735, and they'll send out a brand-new replacement case - stat!
Best,
LifeProof Customer Service Team
Wrong item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is amazing, but they grabbed the case for a different model phone. Eventually it was resolved, but took a long time
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Texan817,
Yikes, we apologize that there was a slight mishap with your order! As one of our most valued retailers, we're always confident that Best Buy will straighten things out with ease. We're thrilled to hear that you're loving the FRĒ series, and should you have any further questions, please feel welcome to call our friendly representatives at 1-888-533-0735. They're always willing to help!
Sincerely,
LifeProof Customer Service Team
Screen cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen cover doesn't fit/adhere closely to screen. Feels like you have to push more than normal to get through plastic.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi StayC,
Sorry to hear that this FRĒ screen protector is having trouble with precision and sensitivity! This is definitely not the functional interaction that we expect from this case, and our responsive representatives will be glad to assist you with a warranty claim. Just give them a call at 1-888-533-0735, and they’ll send you a replacement case that should deliver on all of your LifeProof expectations!
Best,
LifeProof Customer Service Team
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this case for my Galaxy S8 I ended up returning it because it was hard to use the keyboard with this case.
No, I would not recommend this to a friendA little too rugged.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case vould survive a tsunami, but for everyday use, it is too hard to get touch screen to work. Returned it.
No, I would not recommend this to a friendThis case does not fit the phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved my Lifeproof for Samsung 4. But this screen cover is pre-formed plastic and doesn't quite fit the phone screen. Small amount of air between the screen and cover, so indents slightly on contact, making it not actually "touch screen." Have to hit harder to make contact. Very disappointed--returned.
No, I would not recommend this to a friendoverpriced and warranty not really a warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this for my son who is hard on phones. 1st day of use he dropped the phone 2ft off the ground and it cracked. called customer service and they state the warranty is for the case and not the phone. even though the warranty seems to imply it covers any damage to the phone, not impressed. save your $$$ for a nice set of headphones
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there sirmixalot,
We're truly sorry to hear that your son's phone suffered from a fall while in the FRĒ series. While we put our cases through an extensive amount of testing, unfortunately every drop is subject to numerous dynamics and angles, some of which are beyond our control, and we are unable to guarantee that absolutely all risk is eliminated through the use of our products. Although our warranty does not extend to the Samsung device itself, we would very much like to send you a new LifeProof in the event that your current one was also jeopardized during the incident. If you change your mind and this sounds like an option that you would be interested in, please feel welcome to call our friendly representatives at 1-888-533-0735, and they will be glad to further assist you with this!
Sincerely,
LifeProof Customer Service Team
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't give 0 stars. It doesn't fit properly. Thankfully Best Buy has a great return policy.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Donn!
Yikes, a FRĒ case that didn't fit properly? That's not typically something we see, and we apologize! Had you contacted us, our super-sleuth representatives would have loved to solve this mystery for you, but we also certainly understand your decision to return the product. Should you run into any additional inquiries, please feel welcome to reach out to us at 1-888-533-0735. We'll always do what we can to help!
Cheers,
LifeProof Customer Service Team
Cheap feel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs a higher quality feel to it. Don’t know if I can trust it with a teenager.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Travis,
We're so sorry to hear that you're not feeling totally confident with the Galaxy S8 FRĒ. Rest assured, the cases go through an extensive amount of testing to ensure maximum protection for the device! The FRĒ should keep your Galaxy S8 safe from water, intense drops, snow, dirt, and rough teenagers. Should you run into any additional inquiries, please don't hesitate to call our awesome representatives at 1-888-533-0735, and they'll do what they can to help out!
Sincerely,
LifeProof Customer Service Team
Feels good in your hand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to it together but not very responsive on the edges
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Hammer,
We're so happy to hear that this FRĒ series achieved the perfect fit on your Galaxy S8! We apologize that the case is having some slight trouble living on the edge, but not to worry - our friendly representatives will be happy to take a closer look. Feel free to give them a call at 1-888-533-0735, and they'll gladly restore your seamless security as soon as possible!
Best,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
Great protection but shield stinks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall always a good case from lifeproof for drops and bumps, but screen shield separates from the case leaving a gap. Your touch doesn't register on the screen and typing is a nightmare! Don't buy! Go with another case!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Ehammond,
We deeply apologize that you found typing on your screen protector a "nightmare!" While we're glad that the FRĒ is protecting your Galaxy S8 from bumps in the night, we definitely want you to be able to have full functionality of your device as well! Sounds like there's a scarier gap between the screen protector and your touchscreen than we would normally prefer. Please don't hesitate to call our fearless representatives at 1-888-533-0735, and they'll be glad to scare those issues away with a warranty replacement!
Cheers,
LifeProof Customer Service Team
- Cons mentioned:Volume buttons
Lasted an hour
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume buttons didn't work after an hour. In addition, the screen was impossible to get on without it getting lint/dirt. I was hoping to use it at the beach, but the volume control issue was a deal breaker.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Gozerhead,
Sounds like this FRĒ series got tired and just couldn't handle the duties of protecting your Galaxy S8! We apologize that this happened, and our awesome representatives would love to hook you up with a warranty replacement. Just call them at 1-888-533-0735, and they'll send you a case that we trust shouldn't give you any future trouble at the beach!
Best,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
Do not purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a lifeproof case for an S6 before and it worked well for that. But for the S8, for the price, it is NOT worth it. The screen protector does NOT follow the contour of the phones screen well at all.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi George,
Sorry to hear that this FRĒ series is having trouble perfectly forming to the shape of your Galaxy S8! Our LifeProof tailors would love to outfit you with a warranty claim to smooth things over, so please feel welcome to call them at 1-888-533-0735. They'll send you a replacement case that seamlessly hugs the curves of your infinity display going forward!
Sincerely,
LifeProof Customer Service Team
Cellphone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is horrible. The side buttons don't work. I had to but paper under them to make them be able to work. It has saved my phone from a fall once or twice when it was dropped. I am looking to buy a different one soon.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there tryingtogetorganized,
While we're glad to hear that this FRĒ case is ready to take on any major falls with your Galaxy S8, we apologize that the side buttons are struggling to stay in line! Fortunately, our experienced representatives have a few troubleshooting tricks up their sleeves that should straighten things out, so please don't hesitate to call them at 1-888-533-0735. They'll help your case master alignment so that you can enjoy stress-free security going forward!
Sincerely,
LifeProof Customer Service Team
Thought it was a great case...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased about 6 months ago. Recently took the case off to clean screen and discovered that the entire back had shattered! Unsure when however, when the case went on it was not cracked.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there TS2004,
We're terribly sorry to hear that your Galaxy S8 took some damage at some point while under the vigilant protection of this FRĒ series. Truly every effort is put forth to ensure that the FRĒ meets our high standards of protection, but unfortunately, every dangerous situation falls prey to myriad different variables and risks, some of which are beyond our control.
Although our warranty is not transferable to the back of the phone itself, we would still very much like to send you a brand-new LifeProof in the event that your current one was somehow jeopardized during the six months. If this sounds like an option that you might be interested in, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to set this up for you.
Sincerely,
LifeProof Customer Service Team
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I was disappointed. Case seems cheap. And the side buttons don’t push all the way in so sometimes have to take Case off to use side buttons.
No, I would not recommend this to a friendDo not recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item because I'd previously the s5 Lifeproof case. I believe the s8 design is completely different and cheapened. The case was not compatible with my side buttons...could not press those buttons with the case on. Dirt & debris would work it's way into the case. Case broke within a year of having it. I still have my s5 case and phone still looking great.
No, I would not recommend this to a friendNot so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had to replace 3 of these now. The buttons will stick and not work and the seal for the charge flap falls out.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi CGeisen,
We're sorry to hear you are having a bit of bad luck with your LifeProof FRĒ case. We suggest pinching the top and bottom of the product together around the affected button, as this should help smooth things over. If the gasket on the charge port door falls out, you can put it back in. We do recommend water testing the unit without the device to ensure there is no damage to the seal. As always, please feel free to give us a call at 1-888-533-0735 with any LifeProof questions and we'll be glad to help!
Happy Holidays,
LifeProof Customer Service Team
Not the best case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed the lifeproof case immediately after purchasing a new phone. I had 2 phone conversations with different people and the person on the other end could not hear me, and I understand this is typical for a lifeproof case. I took the case off during the 2nd conversation and the person on the other end could hear me just fine. Seems like a good case, but apparently not.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there RogueOne!
We're so sorry to hear that your FRĒ case was hindering your access to calls from the Rebel Alliance! Luckily, our Jedi representatives can use the force, and some troubleshooting tips, to clear up those audio issues for you. "Do or do not, there is no try" - so please feel free to call them at 1-888-533-0735! They'll help you find "A New Hope" with your case!
Best,
LifeProof Customer Service Team