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Customer reviews

Rating 4.4 out of 5 stars with 361 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.3 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the AC1200 Dual-Band Wi-Fi 5 Router's ease of use, performance, and range. Many appreciate its affordability and the strong signal it provides, resulting in excellent coverage throughout their homes. While some experienced connectivity issues, the positive feedback on setup, performance, and range outweighs the negative. The router's compact size is also a plus for users with limited space.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-9 of 9 reviews
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    Sometimes great, but sometimes very limited range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one of these for my two-story primary residence and it worked very well so I bought another for our vacation house. It is fast and reliable close to the router, but the speed falls off precipitously. The speed of my connection upstairs in my study is routinely less than 10 percent of the speed close to the router. It might have something to do with construction, but I'd have guessed that my 100-year old primary residence with plaster walls would be less permeable than my 50-year-old vacation house with drywall. In any event, it doesn't work for me in home number 2. If I'd realized Best Buy had such a short window for returns, I'd have given up on fine tuning and returned last week.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi, Leonard,

      We hear you. Obstructions such as walls and large thick objects can indeed affect how the signal travels. Aside from relocating the router, we have to make sure that signal from the modem is stable as well. Changing wireless channels is also advised. Feel free to email us at LinksysCares@linksys.com the link to this post so we can discuss this further.

      Regards,

      Mara
      Linksys Support linksys

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Shaky performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router occasionally cannot be connected to by various mobile devices and computers, even when there is direct line-of-sight with link distance of a few feet.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi, JGIII,

      Thanks for writing us a review. Make sure that the router is running on its latest firmware version to optimize its performance. You can try rebooting the router and check if that will do any difference. Please email us at [email protected] with your contact details and the link to this post. We will have our Escalation Engineers to further assist you.

      Sincerely,


      Gregory
      Linksys Support linksys

  • Rated 2 out of 5 stars

    Did not work for me.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not compatible with my computer, so I don't know how good it is. Had to purchase another brand. So can't give it a proper rating.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to set up- I had to watch a YouTube video to finally connect. You have to install an app on your phone..too complicated. Not much power. I have to unplug and reset at least once a week. Disappointing.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi, Kandee,

      Setting up the Linksys EA6350 router should be easy with the Smart Setup Wizard that allows you to run the setup from a web browser using a desktop/laptop computer or a mobile device. Meanwhile, you can try to plug the router's AC adapter into a different power socket for isolation.

      For further assistance, please share more details at [email protected] with the link to this review for our reference.

      Regards,

      Jan
      Linksys Support linksys

  • Rated 2 out of 5 stars

    Not very happy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to me the 5Ghz part does not work well. Finding it difficult to connect and bandwidth distribution between devices is poor

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just not very good range and definitely not built for multiple divices.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi Bucci,

      We have taken note of your experience and we truly appreciate your feedback. If you like, we can have our Escalation Engineers take a closer look at your setup and help provide options for you. Just send us an email at LinksysCares@linksys.com along with the link to this post and your contact details for our reference. Our Team would love to assist any time.

      Regards,

      Lance
      Linksys Support linksys

  • Rated 2 out of 5 stars

    limited range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough range to cover my house and the antennas are not removable. There's no way to improve this model.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi,

      There are several way to improve the coverage of the router including an updated firmware, proper positioning of the antenna and utilizing less congested channels. Let’s have our Escalation Engineers lend you a hand. Just email us at LinksysCares@linksys.com with your contact information and a link to this review as our reference.

      Regards,

      Rosalyn
      Linksys Support linksys

  • Rated 2 out of 5 stars

    Regretful purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The light is forever blinking! My internet is so spotty. I just threw it out!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    too basic

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go with the next step up and forget this one. The trivandrum is much better

    No, I would not recommend this to a friend