Customer Ratings & Reviews
- Model:
- MX8502
- |
- SKU:
- 6464509
Customer reviews
Rating 4.1 out of 5 stars with 225 reviews
(225 customer reviews)Rating by feature
- Setup4.3
Rating 4.3 out of 5 stars
- Range4.2
Rating 4.2 out of 5 stars
- Signal Strength4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers regard the Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System as easy to use and set up, with many praising its performance and extended range. Positive feedback frequently highlights strong signal strength and excellent coverage throughout their homes. However, some customers find the price to be high and have reported occasional connectivity issues with certain nodes.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My internet connection have not improved that much. Sometimes it’s worse. I am not sure if it’s the product or the way it was installed.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi,
We hear you, and we'd like to improve your experience with the product. Let's make sure to have the firmware updated. Nonetheless, please email us at LinksysCares@linksys.com with your contact details and the link to this review. Our Escalation Engineers would love to hear more about the setback.
Regards,
JC
Linksys Support
Rated 5 out of 5 stars
Linksys
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. We upgraded because 2 towers wasn’t enough for our house.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Expensive, but it is worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an expensive wi-fi solution, but it’s the best you can find today in the market.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had some less expensive, andnit didnt work. This being more expensive, definately work the $$$$.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
The new router for the current times
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router works really well for the fiber connections greater than 1 GBps
I would recommend this to a friendRated 5 out of 5 stars
Great wifi mesh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just a little bit pricey but performance of wifi is great.
I would recommend this to a friendRated 5 out of 5 stars
Linksys
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect products and so nice, simply used, high quality from linksys
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. This is just as expected. Would buy it again.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
I would recommend this to a friendRated 1 out of 5 stars
Do not buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only are these the worst routers I’ve ever owned, they were also the most expensive. I would return them if I could. Initially I had issues with one of the nodes’ Wi-Fi stop working on certain devices. They would be connected, but no internet. The effected devices work fine with all other WiFi networks and other devices connected to the same node still had internet. Spent hours n the phone with tech support, which resolved it for one or two days. Spent more hours on phone with tech support do the SAME troubleshooting steps until I got disconnected and just gave up. The entire network just stops working periodically. No device has any internet. Have to hard reset by unplugging and plugging back in. Happened while I was out of town two weeks ago, so no access to security cameras etc. then happened again last night.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, JohnN,
We appreciate your honest review, rest assured that we have taken note of it. We would like to look into your case and investigate it further. Please email us your previous support case number at LinksysCares@linksys.com and the link to this review so that we can pull up your records.
Regards,
Marie
Linksys Support
Rated 3 out of 5 stars
Not all that it claims to be. 6E does not work as
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not automatically switch phone to stronger node.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
I would recommend this to a friendBrand response from Linksys Staff
Posted .Hi,
It depends on the wireless clients which node they find best to connect to; wireless clients dictate roaming characteristics that the system cannot control. (To know more, please visit this link https://bit.ly/3hTqLnI) You can also do the following as a workaround:
▪ in the wireless device, forget and reconnect to the network
▪ you can temporarily turn off the node that is far from the wireless device so it will pick up the connection of the node close to it
Nonetheless, our Escalation Engineers would be more than glad to provide all the workarounds to improve your Linksys Atlas Max 6E overall performance. Just email us LinksysCares@linksys.com along with your contact details and the link to this review as our reference.
Regards,
Chu
Linksys Support
Rated 5 out of 5 stars
Top of line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best.Spreads reception with no loss on all 3 floors.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Delivered as promised. Works good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered as promised. Works well for our application!
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
6E mesh system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Improved speed and coverage over my old Wifi equipment
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
I would recommend this to a friendRated 2 out of 5 stars
Good features but 2.5gps port would throttle
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to my Deco xe 4500 , they were pretty much the same range but the atlas would throttle my 2.5gps port to 500mb. Support could barely speak any English and it took several days to get back to higher tier. I returned it.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi DaveD,
We understand your sentiments and respect your decision. Please know that we are here to asssist if you encounter any setback with any of your Linksys devices. Just send us an email at LinksysCares@linksys.com, so our email team can assist you accordingdly.
Regards,
MJ
Linksys Support
Rated 1 out of 5 stars
Awful, unreliable product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is a mess. It has incredibly limited features in the app, and only a handful of "advanced" features in the web interface. IPv6 support is incredibly limited. QoS is device priority only and not based on modern algorithms or ISP performance. The 6E radios are incredibly flaky and will randomly refuse to pass traffic and require devices to reconnect. Firmware hasn't been updated in 6 months, despite security concerns with current firmware. Wireless range is subpar. The LEDs are always on, with no way to turn them off. Linksys removed their community site, so there's no real way to provide feedback outside emails to a seemingly unattended mailbox.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi,
We appreciate you taking the time to write this review. If you’re open to discussing your experience further, just drop us an email at LinksysCares@linksys.com, and our Escalation Engineers would love to assist you from there.
Regards,
Marie
Linksys Support
- Pros mentioned:Speed
Rated 4 out of 5 stars
More than doubled my speed!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have AT&T fiber installed at my home for internet service and I never was able to get anywhere near the speeds promised for wifi. When I installed the Linksys -Atlas Max 6E Tri band Mesh wifi system I saw an immediate increase to the upload and download speeds. It actually more than doubled. What I like about the system is that is was very easy to set-up (although I was unable to set it up per the instructions). It has a clean and very modern look. The app is easy to understand. The reason I gave it 4/5 stars is I spent a couple hours on the phone with Linksys because I was having issues with NAT controls for my son's gaming device. We would with get double NAT or strict or no internet at all. We found a work around - but I don't feel like there should be a work around. Maybe something that will be worked out soon. Other than that - we have reall enjoyed the faster speeds that we have been paying for all along!
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
I would recommend this to a friend Rated 2 out of 5 stars
2 dead nodes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent about 3 hours with support on 2 different units. Final call today and the Linksys person told me she had 5 calls with bad units from Best Buy.... disappointed since I love me some Best Buy....
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi,
This is quite unfortunate. Feel free to email us at LinksysCares@linksys.com should you need more help around your Linksys routers. Our Escalation Engineers are ready to help.
Regards,
Rosalyn
Linksys Support
Rated 1 out of 5 stars
Account needed and app needed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to make an account and use the Linksys app to set up this router. There is also no option in setup to use a web browser to set it up.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi Cole,
We truly appreciate you sharing your thoughts about the Linksys MX8503. Please be advised that there is an option to set them up through their web user interface. We can have our Escalation Engineers walk you through the process. Just reach out to us through email at LinksysCares@linksys.com along with the link to this post and your contact details and they will gladly take it from there.
Regards,
Lance
Linksys Support
Rated 1 out of 5 stars
Not a safe product. Should never be used.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In principal, this should be a fantastic product. Sadly the setup procedure is not safe. Instead of using a web interface to set up the mesh network, you are forced to create an account linked to your physical device and set it up online using a smartphone app. This gives control of the device not to you, but to Linksys. When looking at the online manuals, there was a tab listed on the web interface that you could click on to set up the mesh. That tab was missing on the production version. I tried a software update. This did not help.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
I would recommend this to a friendBrand response from Linksys Staff
Posted .Hi, RalfTDog,
First, there is no way for us to control the router or view your network environment using the Linksys account. It’ll only let you control the router remotely. Second, you can actually set up the Linksys Atlas Max 6E Tri-Band Mesh Wifi System using the web interface. Just get in touch with us at LinksysCares@linksys.com so our Escalation Engineers can walk you through the process and help you answer the questions that you might want to know about the Linksys account. Just include your contact information and a link to this review as our reference when you reach out.
Regards,
Rosalyn
Linksys Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with the use of this mesh system. After 5 months of use I can asure you it does not work well with FIOS 1Gb. It is important to mention the low speeds, the disconnections, devices not able to join, devices not able to transition from one node to another. As of December 2021, there are no updates that can fix these problems. The app interface is a mess. Terrible product, too bad I can't return. Wait for another brand to come up with a Wifi 6E mesh system. You will thank me.
This review is from Linksys - Atlas Max AXE8400 Tri-Band Mesh Wi-Fi 6E System- (3-pack) - White
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi Carl,
This is definitely not the kind of experience we want you to have with our product. Should you give us a chance, feel free to drop us an email at LinksysCares@linksys.com along with your contact details and the link to this review. Our Escalation Engineers would be more than glad to help improve your router's overall performance.
Looking forward to hearing back from you and working towards earning back your trust.
Regards,
Chu
Linksys Support








