Customer Ratings & Reviews
- Model:
- WHW0103
- SKU:
- 6215341
Rating by feature
- Setup
Rating 4.2 out of 5 stars
- Range
Rating 4.1 out of 5 stars
- Signal Strength
Rating 4.1 out of 5 stars
Customers are saying
Customers enjoy the Velop AC1300 Dual-Band Mesh Wi-Fi 5 System's ease of use, expanded Wi-Fi coverage, and strong signal. Many appreciate the improved range and performance compared to single routers, finding setup straightforward. A common concern, however, is the relatively high cost.
This summary was generated by AI based on customer reviews.
Constantly needs rebooting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mesh router to cover my entire home but it constantly needs rebooting. I get very slow speeds at times (i.e., 4Mbps) which prompt the reboots where normal speeds were at about 75 Mbps. The satellite node speeds were a fraction of the main node speed. Not worth the money. I replaced this router after a month.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hello, Jrock183836,
We could have to try running the channel finder feature of the Linksys WHW0103 if the issue happens over WiFi. We could also have our Escalation Engineers assist you. In case you have future concern with any of our products, then you can always send us an email at [email protected] for further assistance, and send along with your contact info and the link of this review, for our reference.
Regards,
Elyza
Linksys Support
Does not work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this extended Wi-Fi system however it barely worked in for the price I was very disappointed wish I was able to return it and exchange it for something else that works not a very happy customer with this product very spotty and signal would never stay connected.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi,
We can stabilize the connection of the Linksys Velop by making sure that it is equipped with the latest firmware, and the connection behind the main router is optimal. Please drop us an email at LinksysCares@linksys.com so our Escalation Engineers can run further diagnosis and help you determine what causes the setbacks. Indicate your contact details and the link to this review for our easy reference when you reach out.
Let's take it from there.
Regards,
Marie
Linksys Support
Didn’t actually purchase this item
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didn’t actually purchase this item ;) But the google one we did is great!!!
I would recommend this to a friendUgh. ew.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mesh network systems are very often a complete hit or miss. This was pretty much an entire miss. As many people said in their reviews, the child nodes will randomly disconnect from the gateway node (connected to the modem), which means all devices connected the child node will lose connection. In these times of endless work from home, for those who rely on stable connections for their jobs, beware of this product and watch that return window. Test it out, and keep your receipt. At first, it's a super fast and easy setup, several days later, is when the trouble began. Constant drop offs/disconnects and slow connections fed to the child nodes. The App starts to have trouble as well and seems to be still be pretty buggy. I bought this trusting the brand and how long Linksys has been around but meh, going to try Google Wifi now.
No, I would not recommend this to a friendIt’s alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to hook up was with support on phone for more than four hours sssssssssssss
I would recommend this to a friendBrand response from Linksys Staff
Posted .Hi Cello,
We apologized for the inconvenience. If you still having some challenges with the Velop System, allow us to hand you over to our Escalation Engineers so they can perform further diagnosis. With the link to this review and your support case number, email us at [email protected]. We'd like to review what happened during your contact and learn if there are some breakdown on the process.
Regards,
Carl
Linksys Support
- Pros mentioned:Ease of use
Not as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says up to 45 devices or something close. Cannot handle even 3 at once. I only have 3 systems directly wired, not all running of course. But my phone will have poor signal within 10 ft of direct line of site. Was easy to set up though.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi Notasadvertised,
This is an unusual behavior of the Velop system. Our Escalation Engineers would like to take a closer look at your experience and help you figure out what's causing this to happen. With the link to this review and your contact details, please send an email at LinksysCares@linksys.com along with your contact details and the link to the review as a reference.
Regards,
Carl
Linksys Support
Not what I expected .
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason they are not doing what I expected. My internet ramge has not improved much.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi Esther5639,
The Linksys Velop dual-band system should provide Wi-Fi range up to 4500 sq ft. However, wireless interference can cause some issues with the range. Utilizing the channel finder on the Linksys app and updating its firmware could help optimize its performance.
Feel free to reach out to us if you have need assistance and, we'll have our Escalation Engineers provide further troubleshooting. Please send us an email at [email protected] with your contact details and the link to this review for our reference.
Regards,
Jan
Linksys Support
Be prepared for slow internet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this linksys product (smaller nodes) 2-24-21 it took me 2 hours the next day talking to customer service to get it connected. My house is 2 story 1600 sq ft. If you live in a bigger house get a bigger wifi router. Nothing connects correctly and its slow even though it says 400 for down load speed. I will be taking this one back after moving one of the nodes and trying to put it in another room it went bad. Customer service gave me a case number to get a new one but the website is down. The new customer service rep wants me to take a picture of the serial number and email it to them then they'll send me a new one. What a joke!!
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi there,
The Linksys Velop WHW0103 is designed for large, 3 5 bedroom homes (up to 4,500 square feet). Your experience is totally unexpected and we'd like to make things right for you. With the link to this review and your support case number, please send us an email at LinksysCares@linksys.com so we can also review your case and learn if there are some breakdown on the process during your contact.
Let's continue from there.
Regards,
Carl
Linksys Support
Wi fi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how much these have helped our reception In our home
No, I would not recommend this to a friendwhat a nightmare...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immediately, problem setting up. The app - couldn't continue. Called tech support - 30 minutes waiting...multiple times, because once they got in the backdoor to setup manually, then the range was bad, regarding reception. How about 4 hours over 2 days - not good. Once configured it works well. Very unhappy about the setup.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi James,
We can always have our Escalation Engineers assist you if you encounter challenges with our Linksys WHW0103. Send us an email at [email protected] with your contact info and the link of this review for our reference.
Regards,
Elyza
Linksys Support
Wifi router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good coverage on all levels of the home. Not a friendly setup.
No, I would not recommend this to a friendWorks ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work any better than old 2.4 ghz WiFi router. Have a brick wall inside house had trouble sending any signal. It was less than 30 feet from base station. Returned it and bought eero pro mesh system, which is awesome! Way easier to set up and full signal through brick wall.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi,
It is very unusual for the Velop system to not provide a good Wi-Fi coverage. A few adjustments to the wireless settings could have improved its range. We respect your decision in returning the device.
If you have questions regarding any Linksys device, feel free to email us at [email protected].
Have a good day!
Regards,
Thaddeus
Linksys Support
Good, but expected better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi signal is just okay when on my driveway or porch. I expected the range to be much greater.
I would recommend this to a friendBrand response from Linksys Staff
Posted .Hi Cdog,
We're glad to hear that the Velop system does work for you. As for the coverage, we can have our Escalation Engineers assist you with further adjustments so that it can achieve the performance that you want.
Just send us your contact details at [email protected] along with the link to this post as a reference so that we can escalate your case.
We hope to hear from you soon.
Regards,
Thaddeus
Linksys Support
Working, but not as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have AT&T fiber which came with Router. Took over 2 hours on call with support to finally get up and running. I only have a 2100 sq foot house, but it does not cover the entire house. I ended up having to run an ethernet cable to my office. Just not what I expected.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, JimBayCity,
You may try relocating the nodes of your Linksys WHW0103. You may also try to do a power cycle on your Velop System and see if the same issue occurs. Allow us to have our Escalation Engineers help you too by sending us an email at LinksysCares@linksys.com with your contact info and the link of this review, for our reference.
Regards,
Elyza
Linksys Support
Don't notice performance differenct
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure this is helping as performance didn't seem to be different from prior to installing
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi sp0817,
We designed your Velop System to fit anywhere and to bring full-strength mesh WiFi network to your home in minutes. We'd appreciate if you will share more details about the current behavior of your Velop nodes so we can have one of our Escalation Engineers help you achieve the best Wi-Fi experience that your Velop can provide. Email us anytime at [email protected] with your contact information and the link to this review.
Best regards,
Jay
Linksys Support
Not as good as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and kept for a few days. It was ok, nothing special. Speed I needed was not there.
I would recommend this to a friendBrand response from Linksys Staff
Posted .Hi,
One of the major features of our Velop System is full speed everywhere. To achieve it throughout your area, make sure to utilize the Spot Finder Technology that recommends the best placement of your nodes. With the link to this post and your contact information, please reach out to us at [email protected] so our Escalation Engineers can discuss this with you further.
Regards,
Klaudette
Linksys Support
Good but not worked for my home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It initially worked well, but is not fit to chromecast. So, I should have returned it.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, adreww,
Allow us to look into this. Please email us the details about what happened at [email protected] so our Escalation Engineers can look into this. Indicate your contact details and a link to this review for reference.
Regards,
Rosalyn
Linksys Support
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now that I have had these over a year. I have already lost two nodes. I give them credit. They keep replacing them, but it is a huge hassle trying to get them not only replaced. But to keep diagnosing and fixing the problem. Will not buy again. Ever
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, Nitro,
We appreciate your review of the Linksys Velop system. But, if you need assistance, you can always reach out to us at LinksysCares@linksys.com, and we'll have our Escalation Engineers investigate your Linksys devices further.
Regards,
Jan
Linksys Support
disappointed in performance but will keep
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not work as well as it should, in my house , 2200 sq ft.
No, I would not recommend this to a friendCan connect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had return it, so difficult to connect to to each other
I would recommend this to a friend