Customer Ratings & Reviews

Since installing this product my SONOS system experiences frequent drop outs. Customer service has not been helpful. Many other customers are experiencing the same problem. See LINKSYS forums. This costly system that was supposed to have made my system easier and better has made it worse and very frustrating.

One of the three wouldn't connect. On phone for 5 1/2 HOURS! Had to return to manufacturer. Still debating whether to return all of it.

I started out by going through the setup procedures to try not to have any glitches (Like removing current setup from my Linksys WiFI app etc..) Installing was a breeze and you really can not mess it up. Hook the "Base" up to modem and then decide where to install/setup the 2 other towers. I put one about mid way from base to end of house (I have a 1 level ranch house) , and the 3rd one in back bedroom. Once it was all set up with my setting etc I started testing the signal. Not a single device was less that full signal except in bathroom for some reason. There was still a good signal though. Even with my Linksys EA9500 I had some areas of 1 bar less signal which obviously is great in and of itself and is a great router. Just to test out what some of the pictures show I took a tower to back deck and plugged it up there and there was no loss of signal until I wan towards middle of yard out. Will I ever need it there.. I doubt it, but it's cool none the less even though my other router was reachable outside also. Overall the setup couldn't be easier and the results were great so far. I plan to get as many phones, tv's etc pulling on them and see what happens there. However I do currently have 12 devices pulling band so far so good. Very happy so far.

In less than 60 days the replacement for the system that quit working and I returned after less than a year, has now quit working. I am had to purchase a new protection/replacement plan even though I still had 1 year left on the original 2yr protection/replacement. I now have a 4yr replacement plan, I do not want to have to purchase another replacement plan. I would rather just get my money back.

Purchased 2 of the Velop 3 pack systems for my 2100 square foot home. Original system ( initial purchase of 3 pack) was set up by the Geeks. Second purchase of 3 pack was set up by Geeks . The enhanced system with 6 nodes continued to fail. Geeks again came to home to troubleshoot issues. After spending about $1000 on the system and having 3 Geek visits the system continues to drop node connections.

Returned the product It was disconnecting all the time

I am impressed with the quality of everything related to this system, starting with the packaging. The box is well built, with nesting hollows for each item, and a magnetic flap closure. I am absolutely keeping it for future moves. Each pod has its own power cable, but that's it; only the first one requires any Ethernet cable. Connecting the first one to my modem was a bit puzzling because the instructions just tell you to download and open the app. I already had the app, and when I'd open it, it just showed my current router with no indication of how to change/add routers. I finally took my existing Linksys offline and the Velop showed up instantly. Everything was simple after that, just place each hub where you want it and enter the ssid and password in the app. Three pods are plenty strong enough to cover both floors of my house and a sizable portion of my back yard. Cons -if you already have a Linksys router, the app is not intuitive regarding setting up a new one. -there is no way to wall mount the pods; they have to be placed on a surface. Pros + The range between the individual pods is good. + set-up is very easy, if you don't have an existing Linksys router, or if you've turned your existing one off. + the pods blend well with most decor.

Bought this as I was told it was the best to purchase with 2 older Grandchildren at home doing gaming. It started out okay for 2 days...then nothing but problems--ended up doing trouble=shooting to include calling Linsys 4 times. The last time was a disaster. Finally had enough

At any given time one or sometimes two of three nodes are offline and have to be reset. The first and second node are separated by one wall on the same level and the third is in my basement. I’m not impressed at all with the functionality of this product. Not worth the money!!!

This product has not worked since unboxing it. Some of the Ethernet ports did not work on one of the units and the Ethernet Backhaul never worked.

We got this to help so we could get rid of our modem/router from comcast, however we could not get it to link up. Very disappointed with how much trouble it was.

I was super excited to set up this Mesh Wi-Fi system in my NY apartment. Sadly, the nodes out of the box require a firmware update that is freakishly difficult to execute. Nothing but problems. Could never get the main node to work. Took hours and hours on the phone with their tech support with no resolution. Spent a day and a half in wretched tech disaster misery. I am fairly tech savvy but trying to get this to work was WAY beyond my skill set. Taking back to store. Feel like I've aged 10 years.

After 5 1/2 hours on the phone with tech support and an hour with my internet provider to prove it was not them, I gave up in frustration. Got another router and had it up and working in 10 minutes. Have heard others have had the same experience. Tech support kept trying the same things over and over and seemed like they had a script and no real knowledge of what else might be tried.

Linksys Velop Tri-Band Mesh did not cover my entire house. Still found some dead spots in the basement. Product was returned

My second set of these is about ready to go back. They seem to work ok for a period of time then start to crap out. Linksys customer support is awful compared to what it used to be, or they just know this product is crap. The response they always give is reset the the system and try again. I am so frustrated. We have around 35 devices on the network and I have even installed a wired backhaul to help the system. Still having issues. I would recommend trying something else.

Good luck if anything isn’t workin, like a node for example. Worked amazing for about an hour. Then one node wouldn’t reconnect. Moved it within 50 ft and plain sight of the “parent node” and nothing. Spent literally hours on support calls and chat, zero willingness to do anything, such as replace just one node. Also noticed in short window that 90% of devices would only connect to parent node even if signal strength was minimal. Returning product today going with the Euro Pro

One of the nodes needs to be plugged in directly to main router even with Cat 6 drops throughout my house. Defeats the purpose of device, returned and bought something else for a third of the cost.

I have a large house (4900 sq ft) on two floors. I researched several mesh wifi routers including eero, Google, Netflix Orbi, and Linksys. The Linksys appeared to have some significant advantages: three nodes instead of two, with higher area coverage per node, at about the same price (if you wait for a sale). It also has the option for wired backhaul in case you need to space them out farther than you would like. Installing was easy through iPhone. Coverage is excellent. Speed tests show 180Mbps almost everywhere. Cons: price is definitely high. Administration of the router is only thorugh iphone, not web, and is very limited. I would like more than two ethernet ports per node, but this is a failing of all available consumer mesh systems.

It's not bad but I wouldn't buy it again. Every now and then the signal gets dropped and I would have to do factory resets to get it to work again.

I’m a big Linksys fan. I’d been waiting for months for the below to go on sale. I picked it up finally and set up was easy. For the first few hours all was well. After heavier use of streaming, I found that the speed was very inconsistent from good to bad. Eventually the buffering started and I even was catching it drop signals every few minutes. Became unusable in one evening. I tried rebooting, optimizing, you name it. I return it after one day. Can be a great system if linksys can update and fix the bugs.