Customer Ratings & Reviews

We needed a phone with no internet access. This phone works great for talk and text!

This is the fourth phone I've bought for my mother and she loves it. I should also tell you that the customer support from Lively has been first-rate. Not only are they answering all her questions but when I called to request another User Guide for the phone it was sent to me at no charge! Highly recommended if your loved one doesn't understand smart phones.

Bought for my elderly mother due to her having difficulty using the touch screen on her smart phone. Solved the problem.

I got this phone for my mom, and now she can text. It took some learning, but she finally got it! She's 85, so not wasn't familiar with texting. Reception is good on Verizon's network, but the buttons on the side are inconveniently placed. She frequently lowers the volume for the ringer and earpiece without realizing it. All in all, this works for her. The big buttons are plus!

service was very good as usual. I am not a fan of cell phones so I would not in all likelyhood give any of them a 10 but since it is necessary to have one for emergencies I will give this simple one a 9.

I bought this phone for my elderly mother who didn’t want a smart phone. This was a helpful purchase for her.

This has been the perfect phone for an elderly family member. Easy to use and billing is sent with email reminders.

Purchased for my dad. Have not had to use the emergency function, thankfully. The volume buttons get in the way of pulling the phone from its holder. The buttons are accidentally pushed each time. The bright red color is easy to find.

This is the perfect phone for my 95 year old father. Very easy to navigate and buttons are large.

I found a lot of conflicting information about this phone, here and other places that sell it. I hope to set some of that straight. First, the model of the (gray) phone is Alcatel 4053S, in case anyone wants to look up specs or manuals. Next, the SIM card. The phone has a removable SIM card, behind the battery, as you would expect. Before I even turned on the phone, I swapped in my Consumer Cellular (ATT tower) SIM card, and turned on the phone. I ignored the sticker that said not to turn it on before activating with Lively. The phone worked just fine, making and receiving calls. So this phone is definitely unlocked, and you do not need to sign up with Lively. According to the US Mobile site, it would work with Verizon towers too, but I did not get that far. Regarding having to push a button to answer a call, which everyone seems to dislike, I didn't have good luck. The manual says that there is a setting to turn that off under Settings->Accessibility, but there is no such setting on the phone itself. I put the phone on wifi, and it told me there is a software update. I did the update, but still there was no setting. I then called Alcatel support, and they told me to try various settings, but each time there was no such setting on the phone itself. No luck there. Next I called Lively. Lively said that they could push a software update onto the phone that would supposedly give me the setting, but for that I needed to have Lively service. I didn't want Lively service, and I didn't pursue that option, so I cannot say if that would have worked. Next I decided to try putting the original Lively SIM to see if that software would download itself, but the phone got repeated errors trying to activate itself. Maybe that sticker was right after all. If I put the Consumer Cellular SIM back in, that still works. I really wanted to like this phone. It's an unlocked phone that works with ATT, Verizon and probably Tmobile towers for $30, where other similar phones cost $80. But having to push a button to answer a call rather than just flipping it open would bug me too much, and there's apparently no solution. For whoever doesn't mind that, this phone would work very well.

Purchased this phone for my 90 year old mother-in-law. It was recommended to me as the best phone for a visually impaired senior citizens. It was simple to set-up and after a little troubleshooting with Lively regarding “speak-to-dial” the phone has performed perfectly. I would highly recommend this phone for anyone who doesn’t need all the fancy stuff on a smart phone.

Easy to use, great phone. Best buy staff is very helpful and knowledgeable

Brought this as a Christas present for my mom and she loves it!

I bought this phone for my 96 year old husband. He is totally not tech savvy and finds it difficult to find things. He will need several lessons to be able to navigate.

Excellent audio simple to use and doesn't waist a lot of your time

Enjoy the phone. Much to my satisfaction. Has all the features I need.

Great for my elderly mother. Super simple for those who can’t work the new technology.

I've bought this for dad who's 88 yrs old. Perfect for the elderly who are not into computers. It has a way to lock the volume button on the side so he doesnt accidently turn it down, which happened many times before i learned this.

It is pretty and appears dependable; I have used it very little, so I am unable to speak to its dependability. I do believe that it will meet my expectations and that it is sturdy enough to last a very long time. The most appealing feature for me is the fact that customer service is all in the USA.

Nice phone. I wish I cld put a screen pic on it. I feel they’re being ageist, bc it’s a flip. It does almost everything the smart phone does. That’s not kool. If I’m paying for it why are they being stingy?