Customer Ratings & Reviews

This phone is easy enough to use even my 95 year old mom can do it!

I had to change from my old Verizon Flip Phone to a different version, and I hated it. I had been seeing several ads for this Jitterbug Flip Phone so I decided it was definitely going to be better for me. I love the red color, too!! I haven't used the camera yet.

Since I. haven't yet read the entire user guide, I can't yet give a full rating of this phone. However, it is the easiest phone and guide to comprehend of any I've ever tried. I'm looking forward to exploring the other things I can do with this phone.

We needed a down-to-earth type phone - A PHONE!! This fits the bill exactly. No passwords or different keys to punch to make a phone call. Just open the case and make a call! Perfect!

While the phone is perfect for my husband, his eyesight is changing so use is a challenge, your associate reviewed the speed dial options which are working well.

I love my new phone. I purchased another different phone from a different site, but found it too complicated. I only needed the "basics" which this one is the great one to have. It is easy to use and easy to order. Thank you Best Buy.

I got this for my 93 year old mother whose old flip phone only had 3G service. It's harder for her to learn new things now, and she's not tech savvy AT ALL. This was the easiest choice for her to have to learn and I think she's going to be ok with it. I set it up with options as close to what she was used to as I could. I signed her up online, and later at her apartment we called Customer Service to have her number ported from US Cellular. Customer Service said it would take up to 3 days to do, but it was done within a couple hours. The lighted keyboard and large keys are a definite plus. One tip I would give to new users: add your contacts in reverse alphabetical order, the reason being that when you complete putting in a new contact, you have to scroll all the way back up to the top to choose the "add a contact" option. If you do it in reverse alphabetical order, you won't have to scroll so much and it will be less time-consuming.

This is the third flip phone that Ive had, and by far the best I do not know. anything about texting so no coments .. Best buy knows their business.. Thanksa

I would have given this phone a possible 5 if the Alexa feature made phone calls. Bought for an 87 year old who would have used it. It is not supported on this device - other than asking the time plus the weather which will work. The smartphone Jitterbug would probably work that way but needed a simpler phone for my mother in law.

Best experience ! They helped me order it online and pick up went very smooth.

Purchased phone for my elderly mother. She seems to like it. Took about a week to get her phone number switched to new phone, which was longer than I thought it should take, but that can happen dealing with cell phone companies.

Very senior friendly and easy to use. Much more cost effiecient for the added medical alerts items and services

Great solution for a simple to use phone, had it set up before we left the store and the sales group did an outstanding job!

i bought this phone for my Husband. He really likes the phone. He had to get used to so it. However, after he learned how to use the phone, he is pleased with it.

I love my Lively flip 2 cell phone!! It is simple, orderly, common sense, not loaded with things I do not want or care to have. Directions are straight forward. The only thing I wish it had was the option to text with typewriter not numbers.

I purchased this for my mom, we both love the features that it has. Light weight large keys with large display

only thing we don't like is we couldn't get a 605 number because my physical address your company wouldn't recognize, so can't use the 911. otherwise my folks can handle this phone for their age.

Have not use it very long, but it is very easy for the elderly to use. Lively who activated the phone customer service are the best.

Large screen and large buttons. For sight impaired, better than a smart phone. Inexpensive for the phone and for the associated cell service. Best Buy was very helpful.

HUGE WASTE OF TIME; JUST KEEP SHOPPING. It took me almost 4 full days over a 2 week period to manually configure this phone for my elderly dad.. and it HAS TO BE MANUALLY CONFIGURED BY YOU. The other days were needed to calm myself down before calls to LIVELY tech support. Surely I must be missing something; I wasn't missing anything. The configuration is a black hole nightmare. Comical problems, too many to mention ; and I'm an IT guy in my 50s. For example, to get Alexa, the voice assistant working, 9 steps were required; between needed steps BURIED on Amazon's website which the phone has to be paired with, to "LIVELY" skills apps needing to be enabled and configured that are not on the phone. The "LIVELY" tech support had long wait times, and really had no working knowledge of the phone. They told me to Google my questions twice. Easy to use voice commands are key to the elderly in my experience. Even after everything was "setup", to use Alexa he has to say "Alexa, ask "LIVELY" to call... an extra step not needed with any other phone I've ever heard of. And even if you make it that far with your sanity, from a hardware standpoint the phone is a complete piece of you know what (starts with an "S" and rhymes with HIT). Half the time it just doesn't work, or freezes.