Customer Ratings & Reviews

So far,i love this phone. It's much easier to use than the Tracfone I had. And it seems I can use it anywhere.

for the most part this is the phone my husband has been needing. It has taken repeated calls to LIVELY to make the transition, but hopefully they will transfer his phone number. I am hoping that we don't regret leaving Verizon. Things should not be that complicated for senior citizens.

This is advertised as a phone for seniors, but I found it very annoying to have to push the Ok button so often. It has great sound and it is what I wanted so I could carry in my pocket.

Great phone for us elderly that don't need to play. easy to use and easy to carry. Flip phone is easy as when you get a call you just flip it open to talk and flip it closed to hang up.

I am writing to express my extreme dissatisfaction and outrage regarding the billing practices of Lively (formerly GreatCall). Three years ago, I purchased a Jitterbug phone for my mother, who, due to significant health issues, was residing in a rehabilitation facility. The purpose of this phone was to provide her with a simple means of communication. Unfortunately, due to her health condition, she was unable to use the phone. I called and believed that the phone had been canceled. Despite this, I recently received a bill from Lively demanding payment, after two years of nonservice, during which the phone was not used. They continued to charge her, until I made changes to her bank account. Then they sent me a bill demanding payment. I contacted your customer service department to explain the situation and rectify what is clearly a gross error. I was appalled to be told that it is not Lively's "job to police accounts." This response is unacceptable. It demonstrates a complete disregard for your customers, particularly vulnerable elderly individuals who rely on your services. I find it deeply disturbing that your company would continue to bill a customer for two years without any usage, effectively exploiting their circumstances. It is particularly egregious that you are willing to actively monitor accounts for overages, presumably to maximize profit, but refuse to acknowledge or address accounts with zero usage. How many other elderly customers have been similarly victimized? How many have had their limited income unjustly taken by your company? the following: * Immediate cancellation of any outstanding charges * A full refund of all payments made over the past two years. * A formal apology for the distress and financial burden caused by your company's negligence. * A review of your billing practices to prevent similar situations from occurring in the future. I am disgusted by Lively's lack of empathy and predatory behavior towards vulnerable customers. I expect a prompt and satisfactory resolution to this matter. Failure to address this issue will result in further action, including filing complaints with consumer protection agencies and sharing my experience with relevant media outlets.

Cheap mode of cell phone but in my price range. Also smart phones are to complicated for me not tech savvy.

We bought this phone for our parents who had to replace their Kyocera flip phone because of the change from 3G to 5G service. It's an awful phone to use and not intuitive. There other phone had buttons that were clearly marked and you didn't have to press 6 different buttons to get to a feature. In addition the plan price is not the price you end up paying. There were probably another $10 in "service fees" added to the bill. On top of that there was no way to access voicemail from another phone which I've always been able to do with every other phone carrier. I was given 3 different numbers and none of them worked. It kept saying the phone number was invalid. It's needed as my parents never figured out how to access voicemail. On top of that the phone died after having it less than a year. Run away from this phone and Lively phone service. There are less expensive services you can use. We ended up canceling the service and used NumberBarn to port the number so that it was forwarded to us for the few people who still used that number to contact our parents. It's a shame that there aren't easy to use, basic flip phones around anymore.

Phone is exactly what I needed. Easy to use, easy to set up. Very reasonable price. Great for seniors

I finally found a cellphone that fits my large hands, found it easy to use and see and press the buttons without misdialing. I love mine and my wife lovers hers.

It was a replacement for the phone I'd purchased 2 years ago. The salesman helped me to get the phone set up and ready for use.

Great little phone fort mom. Thank you for providing an affordable great price and easy to use for seniors.

Great phone and very practical for my purposes Highly recommend

Easiest cell phone I've ever had. I like the charging cradle.

It makes and receives phone calls. My Mom has 15 to 30 calls a day from a scam medicare service. National Do not cal registry is useless. Blocking number is useless, because they change number they are calling from as soon as number is blocked. She doesn't want to change number.Excessive scam calls, scammers change their number so blocking is useless.

It's nice for those how are somewhat Tech Savy. Nice for those Seniors, easy to use and larger buttons.

My uncle love's it. Easy equipment to use by a Senior. Thank you!

This Jitterbug flip 2 cell phone is terrific and perfect for us to use.

jitterbug flip phone was very easy to use for my elderly sister. She no longer gets confused on how to operate a cell phone.

Best and easy phone to use. Wonderful size and light for carrying around.

Great phone easy to use however I wish it had a holster for the phone