Customer Ratings & Reviews

nice small phone with large numbers easy to use -many great features great soundgood speaker

We purchased this phone for my 96-yr old mother who has very low vision and is hard of hearing. She's not tech savvy and is very forgetful. This phone isn't intuitive at all and it has software glitches Lively knows about but hasn't expressed an interest in fixing. Half the time the Alexa/Lively interface kicks Mom out to her phone screen after she's correctly completed the 3 different responses needed to get the phone to dial a contact number. Sometimes turning it off and on again helps but usually she just has to wait a bit then keep trying, sometimes for over a day. The 1st customer service rep suggested setting up Speed dialing for her frequently called numbers but that isn't helpful since she can't see well enough. We finally reached a rep that said a lot of seniors have called in about the same problem. He offered to send her the original Jitterbug Flip like the one she had and loved. He even said if we call when it arrives they will activate it and then transfer her contacts for her. Also the battery can be taken out and additional memory can be added under the battery. Re: other issues with the Flip2, the volume isn't as loud as it should be even when set at maximum. This is a worse problem when using the speaker phone. The rubbery buttons aren't defined enough to use by feel. And if my mother grips the phone very hard, random buttons are sometimes pushed causing actions by the phone..

I love my Lively Jitterbug Flip2 cell phone!!! I am a senior citizen!!

Excellent phone for senior citizens. Easy to use and numbers are easy to see.

I like the concept BUT, I would love to see a phone created that is strictly designed for elderly and in particularly those with Dementia/Alzheimer's. Such as removing all access of apps, games, internet access... a phone that is easily accessible and removes advanced features (touch screens, face detection, cameras); items that don't create a sensory overload for health patients. And possibly changing the 'OK' button to simply say 'TALK'.

The salesman Andrew was great, very friendly and inform

Exemplary customer Service! Jake was knowledgeable and very helpful.

compared to the previous LG flip phone this Lively cell phone offers a great deal more for the money. Simple to use, easier to read. Texting is easier and it takes great photos.

Great look. Easier to use then standard phone. Entering contacts can be tricky with the standard buttons. Getting around takes practice. Overall, a good flip phone.

happy with my new phone still learning it features very happy with the young lady, who set it up for me. I have poor eyes, and a hearing problem. she was so helpful

My wife wanted a replacement flip phone for calls and text only and had no need for an internet connection. A large keypad with button description (L, R, Up, Down, Ok, Back...) rather than symbols is very user friendly. Easy to access phone, text messages and Contacts information.... Happy with the Lively Jitterbug Flip2.

Perfect for elders that are hard of hearing and the emergency star is extra bonus.

For aphone advertised for Seniors, I find this a cumbersome phone because you have to hit OK so many times to do anything. I am happy with the flip phone style.

Just what I need. Functional and affordable. Haven't used camera yet, but it looks easy.

Will be calling customer service for the 3rd time after they rebill service charges, which they clearly say they will refund on their website. The product was actually too complex for my senior mom. You don't select contacts straight away but have to go through multiple menus, and then it is unclear that the call is going through. The call volume is no better than a normal phone. We returned the product fine to Best Buy, but Lively keeps trying to charge us $62 for a month, which is more than I pay for my cell phone. Stay away!

...Then it is.... Problems with porting my phone over left me phoneless for most of the day, as both cell phones (old and new) stopped working. Then, after two hours of online "troubleshooting," the lively phone started working. Well, sort of. Until the next day, when I found out my voice mail doesn't work . Well, it sort of works...maybe... More troubleshooting until my call was disconnected.... Did lively call back? No. No one ever tells you that a second phone is needed when you set up new service. Like my good old reliable land line....

I think the phone is OK, wanted to exchange it to change colors but store wouldn't give it to me for the same price. Not out of box or opened as it is a gift.

I wish the information on the front cover was more defined. The letters and numbers, etc. are very faint.

It has simplified my life. No longer the complex dissatisfying use of iPhone. This one is focussed on what we need phones for -- making and receiving calls and a bit more. The manual is a dream of simplicity. I love it and urging my friends to switch off iPhone and get one of these.

This review is on phone servicer. Had service for eight months didn't use for the first 3 months till completed move to this area code. Receive 10 to 20 calls during weekdays from spam numbers trying to sell random things to scammers trying to get personal information.. When you can finally get through to lively customer service they tell you not to answer calls. 1. Phone is used to communicate so do not answer does not work. 2. I am making calls to set up utilities and change insurance and realigning everything to this new living area and people need to call and talk to me to help me do this. Not answering does not work. Lively owned by Best Buy Health does not participate in the FCC program the larger carriers do to help eliminate spam and scam calls. Overall, I do not recommend this cell service carrier because who has time to deal with spammers and scammers 10 to 20 times per day.