Customer Ratings & Reviews

Easy to use and a lot of features..................

Works great my son love the feeling of 2001 he enjoys the swift close of the phone when hanging up on me

Works well for a starting phone for an elderly person that is just starting with a phone.

Easy to set-up and to use. Purchased for my older brother with sight issues and it is perfect for him.

I am writing to express my extreme dissatisfaction and outrage regarding the billing practices of Lively (formerly GreatCall). Three years ago, I purchased a Jitterbug phone for my mother, who, due to significant health issues, was residing in a rehabilitation facility. The purpose of this phone was to provide her with a simple means of communication. Unfortunately, due to her health condition, she was unable to use the phone. I called and believed that the phone had been canceled. Despite this, I recently received a bill from Lively demanding payment, after two years of nonservice, during which the phone was not used. They continued to charge her, until I made changes to her bank account. Then they sent me a bill demanding payment. I contacted your customer service department to explain the situation and rectify what is clearly a gross error. I was appalled to be told that it is not Lively's "job to police accounts." This response is unacceptable. It demonstrates a complete disregard for your customers, particularly vulnerable elderly individuals who rely on your services. I find it deeply disturbing that your company would continue to bill a customer for two years without any usage, effectively exploiting their circumstances. It is particularly egregious that you are willing to actively monitor accounts for overages, presumably to maximize profit, but refuse to acknowledge or address accounts with zero usage. How many other elderly customers have been similarly victimized? How many have had their limited income unjustly taken by your company? the following: * Immediate cancellation of any outstanding charges * A full refund of all payments made over the past two years. * A formal apology for the distress and financial burden caused by your company's negligence. * A review of your billing practices to prevent similar situations from occurring in the future. I am disgusted by Lively's lack of empathy and predatory behavior towards vulnerable customers. I expect a prompt and satisfactory resolution to this matter. Failure to address this issue will result in further action, including filing complaints with consumer protection agencies and sharing my experience with relevant media outlets.

I bought this for my mother. She really enjoys all the features and its easy to use.

Better flip phone than my husband had. I waited for a sale. This phone is easy to set up and has what he needs like speed dial and larger screen. Customer service is no waiting and ready to help. I was even able to transfer his old number and now paying less per month. 4 stars because it's a flip phone could be a 5 because it is the best one I have used.

Works great likea any other flip phone. The speaker phone function could be improved.

Work well. Wish it were more intuitive for a senior

THE PHONE IS EASIER TO USE AND THE CUSTOMER SERVICE GROUP ANSWERS ANY QUESTIONS I HAVE WHILE LEARNING IT. i AM 94 YEARS OLD AND DISABLED AND SOOOOO GLAD TO HAVE THE LIVELY GROUP AND THE PHONE IN MY WORLD NOW.

I hate this phone and service. This phone is supposed to be easy for elders and it has been nothing but a huge pain. Sometimes it will ring and sometimes calls get dropped before it ever rings. Sometimes the light on the screen stays on for no reason for hours and can only be fixed by turning ghe phone on and off. If you don’t randomly turn it off and back on, service drops and you can’t receive or make calls until you “update” it. Very dangerous if an elderly person is alone and needs to call for help. Didn’t bother signing up for the medical alert services because it would cost like an extra $100 more a month. I plan to drop this provider once my 1 year mark…not that I’m under contract, but just bought the phone and it’s useless with any other provider so getting my money worth before switching and having to buy another phone.

Senior-friendly and pretty easy to use. Service also was easy to sign up for using their website

Works fairly easily especially if you have used a flip phone in the past. Does require more button pushing than a smart phone. If you don’t know how to use a smart phone then this flip phone will work nicely.

Excellent flip phone for my mother who is a senior

So far so good. We had no issues. My 80 year old dad s using it.

This is a phone my husband uses . It is simple to use and lets him keep in toch with family..

Good phone. Easy to use. Works well. I like it.

This phone fits easily in a pocket or in the cupholder of a walker. The volume can be turned up to be loud enough so my hard-of-hearing mom can hear it if she's left it in another room. So far it's been very easy for her to use.

My mother is in Assisted Living and needed a phone that was easy to deal with. I bought two of the Jitterbug 2 flip phones about 6 months ago. One phone lasted about 4 months and then started acting weird, like it appeared to be getting stuck, but really it was being extremely slow when moving the cursor. Restarting the phone didn’t help. By that point my mom could not dial out and I could still call in so I left it. The other phone is still working, but I’m not impressed with the overall quality or flexibility of programming the phone to make it easier for my mom to operate.

we bought this for my mother-in-law and it is very easy for her to operate.