Customer Ratings & Reviews

Better flip phone than my husband had. I waited for a sale. This phone is easy to set up and has what he needs like speed dial and larger screen. Customer service is no waiting and ready to help. I was even able to transfer his old number and now paying less per month. 4 stars because it's a flip phone could be a 5 because it is the best one I have used.

I like the big buttons and the directional arrows that guide me through the settings. My last phone had a circular bar that was hard to see especially since I have glaucoma. I love the pretty red color which makes it easier to spot.

Easy to use and a lot of features..................

large buttons make it easier to use, easy to recharge

Yes, Very basic but the large keys make it user friendly for seniors with restricted eyesight.

Very easy to use my mother is 80 years old and been trying to use many cell phones however she can use this one with ease without any help or problems

Works well for a starting phone for an elderly person that is just starting with a phone.

Texting very difficult other features ok best buy helpful with purchase

THE PHONE IS EASIER TO USE AND THE CUSTOMER SERVICE GROUP ANSWERS ANY QUESTIONS I HAVE WHILE LEARNING IT. i AM 94 YEARS OLD AND DISABLED AND SOOOOO GLAD TO HAVE THE LIVELY GROUP AND THE PHONE IN MY WORLD NOW.

A good phone for seniors. It doesn't have all the bells & whistles, so if that is overwhelming this is just something that will work to talk with those important to you.

Works fairly easily especially if you have used a flip phone in the past. Does require more button pushing than a smart phone. If you don’t know how to use a smart phone then this flip phone will work nicely.

I prefer the simpler phone and this works great for me. Easy to see and very easy to have your numbers transferred over to the new phone.

I am writing to express my extreme dissatisfaction and outrage regarding the billing practices of Lively (formerly GreatCall). Three years ago, I purchased a Jitterbug phone for my mother, who, due to significant health issues, was residing in a rehabilitation facility. The purpose of this phone was to provide her with a simple means of communication. Unfortunately, due to her health condition, she was unable to use the phone. I called and believed that the phone had been canceled. Despite this, I recently received a bill from Lively demanding payment, after two years of nonservice, during which the phone was not used. They continued to charge her, until I made changes to her bank account. Then they sent me a bill demanding payment. I contacted your customer service department to explain the situation and rectify what is clearly a gross error. I was appalled to be told that it is not Lively's "job to police accounts." This response is unacceptable. It demonstrates a complete disregard for your customers, particularly vulnerable elderly individuals who rely on your services. I find it deeply disturbing that your company would continue to bill a customer for two years without any usage, effectively exploiting their circumstances. It is particularly egregious that you are willing to actively monitor accounts for overages, presumably to maximize profit, but refuse to acknowledge or address accounts with zero usage. How many other elderly customers have been similarly victimized? How many have had their limited income unjustly taken by your company? the following: * Immediate cancellation of any outstanding charges * A full refund of all payments made over the past two years. * A formal apology for the distress and financial burden caused by your company's negligence. * A review of your billing practices to prevent similar situations from occurring in the future. I am disgusted by Lively's lack of empathy and predatory behavior towards vulnerable customers. I expect a prompt and satisfactory resolution to this matter. Failure to address this issue will result in further action, including filing complaints with consumer protection agencies and sharing my experience with relevant media outlets.

I bought this for my mother. She really enjoys all the features and its easy to use.

I love this simple phone. My parents who are not tech savvy can use it with ease. And the emergency button on the phone!!! Excellent!!

Very happy with this phone except it came with a recently used phone number and my husband is still getting texts and calls from people looking for the previous user. Seems like they could have used a longer retired number.

Senior-friendly and pretty easy to use. Service also was easy to sign up for using their website

Good phone. Easy to use. Works well. I like it.

Fills my needs. I'm a senior who is not technically savvy.

Best manual I have ever seen! Every step is spelled out making set up a breeze