Customer Ratings & Reviews

I purchased this Jitterbug for my mother-in-law who is in her eighties and not very receptive to technology. Amazingly she was not at all intimidated and started using it right away. The people at Best Buy in Selinsgrove made the purchase and set up very easy. I cannot thank them enough for their help.

Texting very difficult other features ok best buy helpful with purchase

I bought this for my mother. She really enjoys all the features and its easy to use.

THE PHONE IS EASIER TO USE AND THE CUSTOMER SERVICE GROUP ANSWERS ANY QUESTIONS I HAVE WHILE LEARNING IT. i AM 94 YEARS OLD AND DISABLED AND SOOOOO GLAD TO HAVE THE LIVELY GROUP AND THE PHONE IN MY WORLD NOW.

I hate this phone and service. This phone is supposed to be easy for elders and it has been nothing but a huge pain. Sometimes it will ring and sometimes calls get dropped before it ever rings. Sometimes the light on the screen stays on for no reason for hours and can only be fixed by turning ghe phone on and off. If you don’t randomly turn it off and back on, service drops and you can’t receive or make calls until you “update” it. Very dangerous if an elderly person is alone and needs to call for help. Didn’t bother signing up for the medical alert services because it would cost like an extra $100 more a month. I plan to drop this provider once my 1 year mark…not that I’m under contract, but just bought the phone and it’s useless with any other provider so getting my money worth before switching and having to buy another phone.

Senior-friendly and pretty easy to use. Service also was easy to sign up for using their website

Works fairly easily especially if you have used a flip phone in the past. Does require more button pushing than a smart phone. If you don’t know how to use a smart phone then this flip phone will work nicely.

I bought this phone for my 96 year old husband. He is totally not tech savvy and finds it difficult to find things. He will need several lessons to be able to navigate.

I prefer the simpler phone and this works great for me. Easy to see and very easy to have your numbers transferred over to the new phone.

Good phone. Easy to use. Works well. I like it.

Very easy to set up…Your website was very helpful when I started to get stuck…

This is a phone my husband uses . It is simple to use and lets him keep in toch with family..

we bought this for my mother-in-law and it is very easy for her to operate.

This phone fits easily in a pocket or in the cupholder of a walker. The volume can be turned up to be loud enough so my hard-of-hearing mom can hear it if she's left it in another room. So far it's been very easy for her to use.

Handy and inexpensive. Needed a cheap phone to take on a trip and not to have to worry about someone stealing my regular $1000 phone. This is a good option.

This would be a great phone for Seniors or anyone wanting a simple phone BUT its missing one key feature. The Lively flip, the newest model as of today with the light gray keyboard Dec. 2020, does NOT have speed dial. My senior is legally blind and i usually program my number where all they should have to do is press and hold #5 or #5 and send because the #5 has a raised dot and easy to find. with this phone now it is a five step process just to make a call, Very confusing. Also the the Flashlight and magnifier do not work together and are also hard to navigate to. the flashlight should have a dedicated button. Otherwise the phone is a good size ,Display is good and the keyboard is much better then the previous black keyboard. The ringer and volume could be louder. As much as i wanna like this phone i can Not recommend the lively flip at this time because of the missing one key feature, No Speed Dial. Be careful, the ads tend to hype this phone to be more than what it is.

Easy to set-up and to use. Purchased for my older brother with sight issues and it is perfect for him.

This phone is very helpful for elderly and easy to use.

I am writing to express my extreme dissatisfaction and outrage regarding the billing practices of Lively (formerly GreatCall). Three years ago, I purchased a Jitterbug phone for my mother, who, due to significant health issues, was residing in a rehabilitation facility. The purpose of this phone was to provide her with a simple means of communication. Unfortunately, due to her health condition, she was unable to use the phone. I called and believed that the phone had been canceled. Despite this, I recently received a bill from Lively demanding payment, after two years of nonservice, during which the phone was not used. They continued to charge her, until I made changes to her bank account. Then they sent me a bill demanding payment. I contacted your customer service department to explain the situation and rectify what is clearly a gross error. I was appalled to be told that it is not Lively's "job to police accounts." This response is unacceptable. It demonstrates a complete disregard for your customers, particularly vulnerable elderly individuals who rely on your services. I find it deeply disturbing that your company would continue to bill a customer for two years without any usage, effectively exploiting their circumstances. It is particularly egregious that you are willing to actively monitor accounts for overages, presumably to maximize profit, but refuse to acknowledge or address accounts with zero usage. How many other elderly customers have been similarly victimized? How many have had their limited income unjustly taken by your company? the following: * Immediate cancellation of any outstanding charges * A full refund of all payments made over the past two years. * A formal apology for the distress and financial burden caused by your company's negligence. * A review of your billing practices to prevent similar situations from occurring in the future. I am disgusted by Lively's lack of empathy and predatory behavior towards vulnerable customers. I expect a prompt and satisfactory resolution to this matter. Failure to address this issue will result in further action, including filing complaints with consumer protection agencies and sharing my experience with relevant media outlets.

Great phone for the price and great customer service!