Customer Ratings & Reviews

This was a great product easy to use easy to complete

cuts off for some reason. calls go directly to voice mail

The VERY poor placement of volume buttons is a constant struggle. While many of the features of this phone are okay - the person can't receive calls if they don't hear it ring. The two buttons on the side of the phone activate with the slightest touch - the volume is VERY easily changed to silent in only four taps. The placement of the buttons means any time you handle the phone your fingers are on the buttons. VERY poor design - we struggle every day to reach mom- and once again it's been turned down to zero. There are no real choices for advanced seniors - This feature MUST redesigned and thoroughly real-world user tested before release.

Grest for seniors, touch and sight. Not as small as others

I love my new phone and the staff, especially Bethany, is/was knowledgeable, very patient and pleasant to work with. I plan to update from my previous phone there. I plan to use this phone as backup since it live in a rural area.

Big buttons- easy to use and hold. Calls sound very clear.

Mom is 93 and had big problems with her smartphone. This flip phone is easy to use, has GREAT SOUND, reception is remarkable. Added bonus is their alert systems for seniors (subscription) which we got for mom, in case of emergencies. Good deal on sale, and now I don't get "butt-dials" from Mom all day long.

I recommend the Jitterbug cellphone for seniors who want a simple cellphone with personal representatives. I recommend that you offer a cellphone that is easier for seniors for texting. One letter at a time takes too long. You can offer a texting cellphone without a lot of expensive internet connections.

staff very competent. went out of their way to satisfy.

Saved quite a bit by purchasing at BB versus Lively.

Texting very difficult other features ok best buy helpful with purchase

I bought this phone for my senior mother-in-law. It's easy enough for her to use and it's very reliable.

I loved the red color, the fact it's a flip phone, and it's size. Picks up signal as well as any other phone.

This is much harder to use than the original flip. No longer would I consider this easy to use for older people.

I had a lot of trouble getting an existing phone number ported over to this phone. Per Lively's instructions I shutdown and restarted the phone several times over the period of few days after Lively notified me that the number had been successfully ported to no avail. I had to do a factory reset to finally get the phone to recognize the number. The phone has good clear volume, but I think the original Jitterbug Flip was easier to navigate. You have to push a lot of buttons to make a call from your contacts. One nice feature about the Lively service is that contacts can be added, deleted, and edited from the online account so you don't have to do that via the phone's number pad.

It works like it should. No problems at all. Great phone for seniors.

We recently purchased this for our 96 year old mom, who was struggling with her i-phone. This has actual buttons, and one primarily uses the "back" and "OK" buttons, along with the up and down arrows. This has simplified her life.

My relative just wanted a simple phone to use, but wanted a flip phone so it didn't fall out of his pocket. He is color blind and has vision issues. He set this up on his own, very CLEAR instructions and easy to use guide added the larger text and can read it without his glasses. He also set the background color so he could see the writing. He had 5 colors to choose from, would have preferred a black, but that was not a choice. He will not be using the texting or medical part, just wanted the ability to call. The downside is you pay for the phone, ($100) then you pay for the activation fee ($35) and also for a voicemail feature ($3) and if you text ((.10) per text. Somehow they could advertise the activation fee. I ordered on line and it came the next day, BIG PLUS. No physical person to talk to only robo's that was the downside 5 star for meeting our requirements.

This new one is not as good as the previous one. The new one has a battery that does not hold its charge very long. It also seems to stay on all of the time. More complex to use than the earlier one.

This has nothing to,do,with Best Buy it’s solely lively. Worst customer service possible. Got this for my mom it is not that easy to do. An actual cell phone would be easier but due to there dexterity this one was supposed to be easier. Once you became a customer, the customer service was non existent. Had phone for 48hrs and got rid of it. I used my actual phone and the jitterbug phone at same time to get a hold of customer service after total time 1.5 hrs on 2 separate occasions they picked up on my personal phone never on the jitterbug phone. So if my mother called them from the actual phone for something she’d never get a hold of them…or at least it would be hours. Shame on them. Unreal awful.