Customer Ratings & Reviews

The jitterbug flip is not a total flop. It does lack in features and lacks in promised oversight/security for the actual user of the product. Especially from a parent overlooking a child or a guardian overseeing someone older they are responsible for.

This was a great product easy to use easy to complete

This has been a very nice phone for someone who has not done well with a smart phone. It is not as easily damaged and Lively is a wonderful, easy company to work with

So far it's been a great addition to my peace of mind with the added features of being able to get the location and have a one touch help call for my mother all that added security is nice the phone feels well constructed and the buttons are a good size sofar we have been happy with the phone

Purchased one for my mom and one for my uncle. Large number for them to see. They are very comfortable using a flip phone. They are so glad they still make them. Open the phone when it rings and it automatically answers which is a big plus. Flip closed to hang up. Great features for the elderly.

Husband is hard of hearing and not tech savvy. Having no success with other flip phones, he decided to try the Jitterbug. He hears well with it and is continuing to learn to navigate it.

I got this phone for my Mother, i programed it for her, it was an easy setup, Mom really likes it alot, easy for her use, your associate was very helpful also, I want to thank all that was involved, Sincerely JJ

Great item for technically challenged seniors. Easy to use and understand. Being used by an 85 year old and it's perfect. Has a lot of bells and whistles but in a "simple" format.

Best Buy in my area has very knowledgeable staff and technicians. Friendly, courteous and a ready willingness to assist me. Bought the phone for my Father (age 92):who wears two hearing aids and he LOVES this phone. Easy for him to use and the apps are easy for him to incorporate.

Bought for my mom who is 91. Easy to explain and use with her. Very hard of hearing but with this ohine she hears all conversation. Great phone!!

With my mother being blind we could not get her a touchscreen phone. This flip phone was perfect for her and it even has a screenreader specifically for the vesion inpared.

Purchased this phone for my mom, and she is thrill to have a phone, which is easy for her to operate, and easy to make calls, and receive calls, that she can understand the functions of the phone. She loves her new Jitterbug and takes the phone in her purse everywhere that she travels to.

staff very competent. went out of their way to satisfy.

Good little phone & simple to use except for texting. Love the simplicity & cost of using the phone. Texting is not so easy for the person I bought it for so he strictly uses the phone.

Purchased for an elderly first time cell phone users. Cancelled existing landline phone. This can be on the person instead of trying to rush to a phone on the wall two or three rooms away and find it is only a waste of energy, a telemarketer and or robo caller. Neither gets around very well anymore and the help button is a great feature.

Purchased this phone for my elderly grandfather who can use it well and works great for him.

Very efficient phone. Easy to use, lightweight, and more efficient than the AT&T phone I had. Very strong battery.

I'm so new to this product only a matter a few weeks. However, the help I received and how to use things was all thanks to Best Buy and this is a much easier product to work with. Right now, I'm one happy person for finding this to accommodate these days and times.

Got This for My Elderly Mom. She Gets Flustered with Anything That's Too Involved Technology Wise. She Easily Works This Phone. If You Have an Elderly Parent, Grandparent, or an Elderly Person Who Doesn't Like Change, or New Technology Gets Them Nervous, This is the Phone for Them...

I do NOT recommend this phone. My mother has had nothing but problems with it. It works intermittently so my mother never knows if she's going to be able to make or receive a call. When it's not working the red help button also doesn't work. We got her this phone so she would be able to call out if she needed to reach someone in her family and for emergencies she could push the red button. The LIvely customer service representatives are nice but they haven't been able to help us and this is after waiting on average 25 minutes. Since I was tired of waiting so long I decided to start emailing and in a week have NOT heard back from them. Why did we spend money for something that doesn't work and where they don't respond to their customer service emails.