Customer Ratings & Reviews

Great phone for an elderly / non-tech type. Easy to set up and use.

The new Lively phone was easy to setup and activate. The phone number transfer was completed in one day, so the phone was operation under our existing phone number and receiving calls. The GreatCall service in our area is very good.

Fantastic price for a senior on a fixed income. It's the only way to go. Monthly service fee approx $28/month. Not even a dollar a day ! Also it is hard to loose because it fits well right down into your pocket and you can always keep your hand on it !

Husband need an easy to use phone while being hospital

I have had great service ever since purchasing this phone for my dad in 2018, he would still have the same phone had he not dropped it about 4 years later to the point beyond repair therefore I came back and purchased another in May still a great upgrade for him. We are pleased with it and I encourage each user to make sure that they are updated with the services because the plan has changed and you may need to speak with the server to correct your information concerning the phone in the system we actually received a price drop significantly with the plan.

My only complaint is this was a Best Buy online curbside pickup order and the delivery was an unseed and opened box. Clearly this was a return and resold as new/factory reset, I'm not stupid BB. That aside, the activation card was missing but all other documentation was in order and there was zero marks on the device. The activation took a few hours since no card = call in for activation. Once the activation completed the phone interface is what you'd expect. I think it's great. Basic no frills crystal clear sound and I mean crystal clear. Lots of good ring tones, nice size ear screen with good basic controls. No hidden controls so if you use the mouse, the confirm action is a separate button so all actions have to be deliberate. I bought the Health and Saftey add on which enables the emergency button and for an added cost (there are 3 tiers of the Health and Saftey plan) added the personal operator for them. They can locate within 15 feet of the phone (GPS broadcast) The texting is pre-last gen but it works. Basic texting is all you need. Alexa works, yes it does but only connecting it to your account. Otherwise it says all it can do is control your phone which it doesn't do at all and 3/4 of the time when it does work. Calls are again, very ear and the sound is amazing. I'd say better then my Note 10+ on Sprint/T-Mobile. The support was patient because the activation server was down for a few hours. Read the directions before turning the phone on like I did (it says don't turn it on prior to activation all over every side/flap and on the physical unit of the phone) . It will literally save you possibly having to rerun the phone. Activate the account online or by phone first then when instructed turn it on. Has wifi 2 and 5 which is awesome and intuitive connection so set it up then it'll connect when it's in range like it should. Camera sucks but you get a 2mp camera. It's something at least. Looks pretty, Candy Apple Red. Good build.

I purchased this phone for my 91 year old mother. It is a good phone but not for my mother because it was too difficult for her to use. The sales person said, she should have no problems using it because it was simple to use. I had to switch it out to the Jitterbug now that one is very easy to use.

Purchasing a phone for someone needing a new phone but not wanting something complicated. It’s a great phone for the individual because it is easy to use. Great professional service.

Customer service person, Deb, was very helpful getting the phone set up and ready to use. I felt very comfortable leaving the store with a phone ready to use. I've never had a cell phone before, so I was a little hesitant in this purchase. With help from the service counter, I'm using the phone with ease.

Bought this phone for my elderly mother. It was easy to setup and exactly what she needed when on the go.

Easy to use for my senior parent. Nice large numbers.

There are some draw backs with this phone if you are considering it as a purchase for a senior. First, the max sound levels are not so max, more like medium. Ring tone choices are also very similar in timing and tone, therefore not very appealing to some seniors. Answering the phone only provides the choice of answer or ignore. BLOCK should also be available in todays climate of poisonous phone phishing and snake oil sales calls. If you choose NO to purchase texting for senior, there is no way to block incoming Texts and they will be billed per letter. For a phone designed for senior, its missing ...give this 67 yr. old a break! I share no plan. I'm on a tight budget. I need a phone. This will serve the purpose... for now.

As an older person, I'm 80, I wanted a very simple phone to use. My daughter helped me select my little Jitterbug Flip2 Cell phone. It is excellent for me, easy to use, easy to find the screen you need. I am very happy with my new phone.

Phone/screen works great, biggest advantage imho is no navigation ring, there's four larger buttons that our user can still operate despite their Parkinson's shakes, and that makes this phone usable over all others we were able to consider. I only wish the management had better ways to lock the phone down.

Simple phone for a person who is labeled "elderly"

User friendly for my 86 year old mother-in-law. She can understand this much better.

Got it for my father in-law he loves it easy to use simply

This Jitterbug flip phone is perfect for especially for a senior who has a hard time with tapping or swiping as on a smart phone. Easy for phone calls.

The jitterbug phone was purchased for my mother-in-law. It has performed nicely. The numbers are large and the ringtone is great and has a good loud sound. It is perfect for the price.

i bought this ph for my husband he needed one that was easy to use & didn't have lots of complicated features. I had one years ago loved it because it was easy to use. He has hearing problems but this ph he is able to hear clearly on it. The large numbers & view of features is also helpful for him. the guy who helped me at Best buy was helpful tried setting up the activation for me spent many minutes but the site was not allowing him to complete the task. I came home was able to set it up easily. I wanted a red one none available so he set one aside from the next shipment. Very thoughtful of him.