Customer Ratings & Reviews

This phone works well for my 83 year old mother. It has large buttons and easy to charge. If you use speed dial, you do have to hold the button down for a bit for it to call the number.

Using this cell phone is too difficult for the AVERAGE senior citizen. Many of the basic functions are not easily accessible, e.g., you have to figure out how to start and how to end a call. And, more importantly, you can't access your provider's customer service, if you're not a Lively customer. To be clear, I have T-Mobile, and when I dial 611, I get the Lively customer service agent, who tells me I have to dial T-Mobile's 800 number in order to reach it's customer service department. There are a lot of features on the phone, i.e., text, radio, flashlight, camera, etc., but what good are these features if you can't figure out how to access them. They're all hidden under bizarre menus, which are too complicated for my senior to use. In short, this phone is not so senior friendly. I can't recommend it.

The phone is easy to use and great. However, my father in law refuses to use it. He still has the phone, but I had to discontinue the service.

For a product marketed to older people, it is EXTREMELY more complicated to use than it should be. Far too many steps to make for basic functions of making phone calls or texting. Also, it is difficult to read the screens. Most older people have vision problems and this phone is totally unfriendly in that regard as well. Basically this is a useless item if you need it for 1) an older person who is not adept at learning new processes or has ANY, even slight, cognitive impairment; 2) has any impaired vision; 3) very used to using a typical cell phone already. Do not recommend!

Phone worked only for a couple of hours. Then received the message "Call Not Sent." Only fix is to turn off and back on. Called Lively and they said phone was not properly activated, so went through the activation process again. Did not fix issue. Eventually they sent out a new phone. Same issue! Called Lively and said this is a known problem with Verizon and the Flip 2 with no idea when it will be fixed. Unfortunately, people cannot call me either when this issue occurs. So, this problematic will be returned. Do NOT buy as this issue may occur with your phone as well.

Picked this up for my grandmother. She is very pleased with it. The lovely customer service has been very helpful in assisting with getting her old number ported over.

Purchased a Jitterbug phone for my 90 year old sad two years ago. Buttons wore out. Purchased a new Jitterbug phone but speed dial causes a issue. Apparently there is a bug in the software. When using speed dial, it works then just doesn’t causing you not to be able to call or receive calls. Returned the new phone and exchanged but second phone has same issue. My dad, now 92 needs speed dial. Had to return and purchase a different phone and different plan. Disappointed as Jitterbug was wasy for dad to use.

Second one I have bought for a relative. Exactly what they needed

This was the perfect watch for my 85 year old mother. It was easy to teach he the functions. The numbers are big on phone. Great service.

This item has helped my 85 year old brother come to using technology of today. He was living with not accepting change and just the simple usage of the Jitterbug he has come around. Thank you

Clerks were helpful and NOT condescending! The product has worked well and met my needs. Thank you Best Buy!

Phone very easy to use. Just the right size to put in my purse.

Perfect, great deal. Simple for the mentally challenged person to use.

While there are large buttons for dialing out, we were unable to increase the font to see the incoming phone numbers.

This is a great phone for my 97 year old father in law. Easy to use and loud enough volume for him to hear it ring.

Great phone service and easy to use good phone for older people

Product is excellent for seniors, Simple, easy to walk someone through the process.

It is working pretty good for an elderly family member who doesn't text but who likes the large numbers and that it is like a past flip phone they use to use.

Compact and easy to get used to using. User manual well written and easy to understand. Fits in hand comfortably. Size of letter/number buttons is similar to a computer keyboard which is a significant bonus. My phone is colored red which makes it easy to find wherever and whenever I want to use it. Sturdy feel. Not a "toy."

Very happy with my phone and very easy to use and am enjoying it thank you