Customer Ratings & Reviews

Phone operates as it should. Bought as replacement after I accidentally washed dad’s previous phone which was very similar.

For my 95 year old husband this is the phone that he feels calling/answering is no nonsense and everything he needs is right on screen.

bought it just to have a cell phone. works great and serves its purpose at a good price

This phone works well for my 83 year old mother. It has large buttons and easy to charge. If you use speed dial, you do have to hold the button down for a bit for it to call the number.

This phone was a quick and easily usable solution for our 84 year old cousin when he lost his smart phone. He may not even try to replace the old phone!

It oftentimes will ring once and go straight to voice mail when I'm sitting there with the phone in my hand

Excellent phone. So easy to use. The best phone I have gotten. Senior friendly.

Great phone for emergencies and technology challenged persons. Easy to use and program.

Love this phone! Has everything I need. I usually only use for emergencies, so this is wonderful!

Picked this up for my grandmother. She is very pleased with it. The lovely customer service has been very helpful in assisting with getting her old number ported over.

The phone is easy to use and great. However, my father in law refuses to use it. He still has the phone, but I had to discontinue the service.

Excellent for the elderly. Got one for my 97 year old Granddad when his 30 year old flip phone died. Very user friendly.

Using this cell phone is too difficult for the AVERAGE senior citizen. Many of the basic functions are not easily accessible, e.g., you have to figure out how to start and how to end a call. And, more importantly, you can't access your provider's customer service, if you're not a Lively customer. To be clear, I have T-Mobile, and when I dial 611, I get the Lively customer service agent, who tells me I have to dial T-Mobile's 800 number in order to reach it's customer service department. There are a lot of features on the phone, i.e., text, radio, flashlight, camera, etc., but what good are these features if you can't figure out how to access them. They're all hidden under bizarre menus, which are too complicated for my senior to use. In short, this phone is not so senior friendly. I can't recommend it.

Phone worked only for a couple of hours. Then received the message "Call Not Sent." Only fix is to turn off and back on. Called Lively and they said phone was not properly activated, so went through the activation process again. Did not fix issue. Eventually they sent out a new phone. Same issue! Called Lively and said this is a known problem with Verizon and the Flip 2 with no idea when it will be fixed. Unfortunately, people cannot call me either when this issue occurs. So, this problematic will be returned. Do NOT buy as this issue may occur with your phone as well.

This was the perfect watch for my 85 year old mother. It was easy to teach he the functions. The numbers are big on phone. Great service.

Support from lively sucks, over an hour wait two days in a row and never did talk to an agent

Compact and easy to get used to using. User manual well written and easy to understand. Fits in hand comfortably. Size of letter/number buttons is similar to a computer keyboard which is a significant bonus. My phone is colored red which makes it easy to find wherever and whenever I want to use it. Sturdy feel. Not a "toy."

I did not buy a Flip Phone, I bought the Smart 4, I Phone.

I ordered this phone for my 89 year old Mom & this is her 3rd Jitterbug in about 4 years. The sound quality is better than her previous 2 Flips & it is simple to use, but I am wondering why she has to get a new phone so often. The speaker sound quality was not good on her first 2 phones & there were a few other issues so she kept on trying a new one. It is a simple, easy to use phone & this one appears to be better sound quality. Lively customer service is excellent & since this phone is better overall I gave it 4 stars.

Clerks were helpful and NOT condescending! The product has worked well and met my needs. Thank you Best Buy!