Customer Ratings & Reviews

My husband is finally able to manage cell phone calling & receiving. Much simpler than his old phone. He hasn't figured out how to include Alexa, and my daughter is trying to help him with that, since she bought him the Alexa.

Service not good at all! All day, every day foreigners calling my 84 yr old mother trying to who do her to buy something or sign up for something, or just get info, who knows!!! Then the bills increase after the first 2 months, increasing each bill there after. And we have proof we paid them! She even paid the extra! I am so disgusted with the way they treat the elderly! I have been a nurse taking care of elderly for over 30 years! They ought to be ashamed! I know I am sorry I purchased this phone and their service! Liars!!!

Its a nice phone but the company Livley is very hard to work with my mother broke her first phone two weeks in called them and they said the protection plan does not kick in for 30 days sorry nothing they can do so had to go by another one out of pocket shame on them

Got this phone for my 91 year old mother. It works great and is really easy for her to use. The volume is perfect for her when it is at maximum. I love the fact that there is a "lock" button for the volume.

Good phone for the money! Very easy to use and is practical!

The woman for whom I bought the phone loves it. She has Parkinson's disease and she hated her smart phone because it was always doing things she did not intend it to do. She is able to use Jiggerbug without those problems.

The Lively™ - Jitterbug Flip2 Cell Phone for Seniors - Red by choice is the perfect phone for an eleven year old child born with the new triple-jointed thumbs. Now, some of us "seniors" only have one-jointed thumbs and they no longer hit the tiny buttons they were aimed at. The tiny buttons don't respond well to stylus devices either. But, the major behavioral challenge of this phone for seniors is in the width and the depth. The texture of the case is slick and the grappling necessary to hold the phone in one hand and dial with the other will frequently (5 X 10) leads to smashing fumbles. Just trying to flip this phone open can be hazardous for the senior. All these problems disappear when the user is a child between the ages 11-31. The little camera is a wonder and a whiz. The keen eyes and hands of excited youth can hold that camera steady even when the OK button is clicked. Keying in favorite numbers is relatively easy for 11 year olds. In short, take "phone for seniors" off the phone and out of the advertising.

The phone is very easy to use and to input data into. Cash- the employee that helped my elderly mother with the purchase was a tremendous help. Very thoughtful ,patient, and knowledgeable. What a asset to your company.

Great phone, easy for the average person to learn. Only negative for me is you can’t turn up volume on text messages. It’s set at a factory volume. Mother has difficulty hearing it. Best Buy staff were extremely helpful, courteous and patient.

Needed to get an easy to use phone for my senior mom and after researching online I saw Best Buy ad selling these and that it was available. The features are simple and easy for my mom and now can eliminate the cord and know she can have her phone wherever she goes. There are available extra services but I just got the 1000 min plan which comes out to about $34 a month total including those extra taxes and fees with the plan. Saving about $15 a month with her prior landline plus she still retained her number which was important because a new number would have been a difficult transition for her. I would also like to say how I received excellent customer service from the employee (Julius) who helped with the set up and info about the phone.

Does everything it was bought for . Calling only and blue tooth

Purchased for my elderly mother who does not like technology - provides everything she needs without too many bells and whistles.

Needed a basic phone because Verizon turned off my 3G service. The phone itself is east to use. Transferring service from Verizon to Lively to activate the phone was too difficult.

Difficult to use for seniors, but good monthly plan.

Switched my 80+ year old dad to the Jitterbug Flip2. Overall, it was a good swap - from an ATT Flip phone that they were charging him $42 a month for when he doesn't use data or text. The plan for this phone is $19.99 a month - so should be better overall. Lots of features in this phone - and since my dad is visually impaired, I like the Amazon Alexa feature. It could be better though, as you can't make phone calls with Alexa directly, you need to enable the Lively skill first and then ask Alexa to ask Lively to call someone. Sometime in the future, companies will figure it out and make calling easier for the visually impaired - but at least this is a step in the right direction. We did not take advantage of the Health and Safety plans - as that costs more. Maybe in the future.

Love this phone - easy to operate, large keys & no worries about accidentally dialing, texting or taking a picture - lol! I really love the monthly fees - fits my retirement income perfectly.

I purchased this phone for my sister. She didn't want a complicated cell phone and said this was perfect for her needs. I found it very easy to adjust the various settings. She also read the booklet and found it so user friendly. I also have communicated with the Lively team to ask a few questions regarding the voicemail feature. It wasn't working properly and after troubleshooting they fixed it in no time. Apparently something was off at the time it was activated. The team was very helpful.

Pretty good phone for Mom to use, but could be a bit more user friendly. Quite cumbersome to use the phonebook, also to get to all the text read/delete. Mom doesn't even want texting as she can't see good enough to read them.

Very easy to use. My mom has dementia and she had a jitterbug smart phone and couldn't even answer it. It seemed very simple to me but she could not use it. I purchased her this jiterbug flip phone. She still has a hard time using it but a least she is able to answer the phone.

I bought this small flip phone for a friend of mine to us because he was the older gentleman. He found it easy to use and found great joy in this flip phone with the large numbers.