Customer Ratings & Reviews

Really Good for People Who Lost the Vision, Strong and Manageable

The thought is good behind the idea of this phone. In general it is fine. If your loved one has any issue with memory or technology this phone may be of no use to them.

Purchased this phone for my Mom who is in a nursing facility and has vision problems. It arrived quickly and got a great price. My brother set up the phone before getting it to her. It was not as simple as they make it sound. My Mom has not yet tried the phone because she will need help from staff to learn it. But it certainly seems from my brother trying to try it out that they could have made it easier to use. I will update once she actually gets to use it.

Absolutely horrible. Purchased this for my elderly mother with the understanding from the Best Buy associate that it was unlocked. When I found out at home I needed to go through the Jitterbug service I begrudgingly obliged. The phone is such a piece of crap though that when customer service made me basically take it apart to make it “work better”, it just just crumbled in pieces enough that I had to throw it in the trash and eat the cost. Do not buy this phone.

Bought this for my mother-in-law to replace an outdated flip phone. She loves it! An easy-to-read screen and easy-to-use buttons are what she likes best. Loves the senior features and the battery life.

Gets 2 stars for the sales price and activation help. Very disappointed this phone is advertised as an easy to use phone for seniors. Examples...to answer a call they have of open the phone and press OK, should be to just unfold (open) the phone and answer. The Alexa feature did not work for us after all the steps to setup. It would go through the motions but never actually make the call, even if it worked, the user would have to say Alexa, ask Lively to call (person from the contact list). Should only have to say Alexa, call (contact), or better, just call (contact). Even setting up contacts was not that easy. You have to create the contact first with a number then save it, then, go back and edit to add other numbers and whether it is a cell, home, or office and other details. This caused me to, initially, add contacts with the different numbers and, after learning the correct way, had to delete them. Now Alexa still sees the deleted contacts, it appears, as I was testing its failed use. I see no way my mom could add to or edit contacts herself. To make a call from the contacts list was a long training session for my mom too. Several steps to get to the number to call....our little phrase to help her remember the steps was "if its in Blue, what do you do, hit OK" each time. Hope Lively will update their firmware or whatever to correct these issues about call answering and Alexa use if at all possible. The Flip 2 would be a true "Seniors" phone if they would.

Hard for my 93 year old mother to navigate to call

So farso good I have used it once but might useit again tomorow!

This flip phone is great for seniors. I bought iti for my mother-in-law who is in her 90s. Before I made the purchase I called the Best Buy store and the salesman indicated to me that I could use the phone on carrier my mother-in-law was already using. Alas this was not the case and I had to subscribe with Lively, so the monthly fee became a little higher and I had to pay for activation of new service when I thought all I had to do was mover the SIM card to the Jitterbug phone.

Was looking for a backup phone for an older family member that only wants a landline. This phone has the larger buttons and is fairly easy to use. Was just what we needed.

Good basic phone if you don't use much. Texting is difficult without digital keyboard; probably ok using voice but haven't tried yet.

GREAT PHONE and I love it and would give it to anyone for a gift.

Bought this when AT&T would no longer support their old phone. Great value and does everything the old phone did and more. Very low-cost plans to get minutes needed. Easy to use for anyone. Told AT&T to take a hike with their over-priced products and services and poor customer service.

My husband is finally able to manage cell phone calling & receiving. Much simpler than his old phone. He hasn't figured out how to include Alexa, and my daughter is trying to help him with that, since she bought him the Alexa.

Excellent, great price & super fast delivery. I will definitely order from Best Buy again.

Good phone for the money! Very easy to use and is practical!

This telephone is perfect for someone who need a basic phone.

Got this phone for my 91 year old mother. It works great and is really easy for her to use. The volume is perfect for her when it is at maximum. I love the fact that there is a "lock" button for the volume.

Can’t connect this phone Bluetooth with Apple Watch

Brought the phone for my 90 year old mother. She can use this phone, wish I had brought it in red.