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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 949 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.1 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers highly value the Jitterbug Smart2's ease of use, large screen size, and good camera quality. Many appreciate its reasonable price and the ease of texting. However, some customers express concerns about the battery life and the volume level, finding them insufficient for their needs. A few also mention challenges with storage space and initial setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 949 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone for anyone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone, easy to use and have everything at just a touch of a finger.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for my wife grandma. It’s easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 1 out of 5 stars

    great phone for a dummy like me!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone is sooo easy to use!! .. i have had 2 smart phones b4 and had to give up trying to learn how to use them... this one however is so simple i swear even a monkey could use it.. lol! haven't mastered the camera yet, but i will soon... i am so happy with this phone!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone for my uncle!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the the best phone for elderly people. It's so easy to navigate. We love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for the elderly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the ease of use. Simple instructions. Finally got Mom on internet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    User Friendly Smart Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Jitterbug Smart Phone 2 is a very user friendly phone for those who want the capabilities of a Smart Phone without going through all the complicated user instructions required of a typical Smart Phone. Set up is fast and easy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Navigation is challenging for seniors

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone to replace a Jitterbug Flip. My mother is 89 years old and had been using the Flip for several years. The Flip failed and had to be replaced was told the flip was no longer available by Lively. Navigation was too different and presented challenges to the point she just stopped using the phone. Cancelled the service.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as you’d imagine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for older, less tech savvy people. Great price and very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    simple to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is good for beginners who really don't need all the bells and whistles as other phones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Jitterbug phone hard to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for someone else and it was a nightmare getting it set up for her. So many delays and encrypted account issues! I do think they could make it easier. Also the pricing was very difficult to get straight--we just needed something simple for a beginner. I purchased it in Spokane as a drive-up customer at Best Buy and that went really smoothly. It was a relief to be able to do that easily.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My 90-year-old dad loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up especially if you have already dealt with android smart phones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and easy for senior citizens bought it for my mom

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great phone for the over 75 senior males!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a flip phone and this is a good transition to a smart phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Just the phone my wife can use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the right phone for my wife, she likes the simple way to use it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    does good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first smart phone I have ever purchased. I bought it becasue it has a medical alert feature that I like. It is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for older people

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very well and is very useful for older people.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Works for my husband

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only negative I would say is that the battery does not stay charged for long enough

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    phone case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it will get again work good for old people. must get

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not too happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 90 year old mother and she is having a hard time with it. To make a phone call it takes 4 steps, 1 you press where it says "phone" 2 you have to find the person 3 you have to decide if you want to talk or text, 4 you press the button for your option. Also she did not think it was loud enough for her so she would always have to press the speaker button to talk and listen and that would make it step #5. She does NOT have dementia but at 90 her eyes and ears ( and fingers) are not what they use to be. The 5 star button is big and red, but it is also too easy to press and she ended up calling 5 star 8 times the first week by accident, when they were talking to her she got confused and just kept pressing buttons. We are giving it one more week to see if she wants to keep it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was just right for my mother in law. She needed something simple.

    I would recommend this to a friend