Stop before you but this phone is unlocked but do not try to use it with another carrier. It will take buy Greatcall has an error 5 that comes up. Greatcall will not help you unless you buy their service. I have been trying to get my Moms phone working for weeks. Nobody tells you alot of the problems you have to overcome with another carrier and no warnings on product. This is the only time I've ever been disappointed with Best Buy.

just went from my trusty samsung flip phone with SPrint to Great call JItterbug Smart 2 phone. Phone is nice size - easy to read - easy to use so far. Camera is good. It needs to be charged everyday though which i find annoying. Also - when i get a text if i'm not right on top of the phone I don't hear that a text came in and I have the volume all the way up. Customer service at Best BUy was exemplary. Customer service at Great Call is very good but you have to wait a minimum of 15 minutes on the phone to speak with someone. I'm used to SPrint - and waiting not even a minute. SInce this is my first smartphone I feel for what I paid it is a good deal and i'm able to operate it. WOuld recommend for those who are nervous about smartphones as I am and who need someone easy and simple.

I've had the phone for about a month now. I had their previous smart phone so the learning curve wasn't bad. If you don't go online or don't want to go online much, it's a decent phone. Or if you have WiFi, going online should be fine. I've gotten decent reception in all the places I've gone so far. Haven't been to western Nebraska yet, so we'll see how that goes over Thanksgiving. My previous phone worked there so I'm guessing this one will as well. Pros: not too hard for me to figure out and I can be technologically challenged at times. The price is reasonable which was a big reason to buy this phone. I like to use one app for work and it's works fine. Caveat to follow. I've also checked out my emails and a couple of other things and all work. Cons: This phone eats data like crazy if you don't have WiFi which we don't. It has 6 apps that run continuously and eat data for no reason that I can figure out. I hunted around and figured out how to turn the data OFF, so now I only turn it on to go online briefly or to retrieve pictures that have been texted to me. It's also a pain to try to get the pictures off the phone and into my computer without emailing them to myself. I'm still working on that. The camera isn't the best, but I use a point and shoot or DSLR most of the time, so that's not a problem. I'd buy this phone again. In an emergency I can go online. I can call and text without issues, and those are the main reasons I bought the phone anyway. It has a nice big screen which is helpful.

We purchased this phone for my 74 year old mom a week ago. She struggles with touch screen technology and had been using a flip phone for years. The Jitterbug’s user friendly home screen is the perfect transition for gaining confidence in more modern technology. She enjoys the large, easy to read/understand icons and the clear pathways to follow in order to do simple tasks. The only issue we have so far is that the battery life seems questionable. We were told that the initial download of content tends to drain the battery, so we are hopeful that it won’t be an ongoing issue. The company does, however, send a car charger after purchasing the phone (free of charge) so at least we feel confident that she will be safe when out and about. We are hopeful that this phone will finally allow my mom to overcome her fear of technology.

After much research, I decided to get this phone for my 92-yr-old, hearing-impaired dad -- he wanted "a phone like [mine], not an "old-fashioned" one -- to replace his flip-phone. The simplified home screen option on the Jitterbug is large and easy for him to read, but he's having a little difficulty mastering the steps to make calls. The sound quality is good, but not not the volume -- he can't hear the callers unless he puts them on the speaker (we set his to max volume). He's determined to figure it out, so time will tell. All things considered, it's a good phone for someone who wants a smartphone that's simple to use but can be modified for more advanced users (you can switch from the "senior setting" to android easily). Unfortunately, as others have noted, it may not be a good fit for seniors with with severe hearing loss despite the use of hearing aids.