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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 949 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.1 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers highly value the Jitterbug Smart2's ease of use, large screen size, and good camera quality. Many appreciate its reasonable price and the ease of texting. However, some customers express concerns about the battery life and the volume level, finding them insufficient for their needs. A few also mention challenges with storage space and initial setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 949 reviews
  • Rated 3 out of 5 stars

    Hidden costs

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great a all...however, the descriptions online does not show all extra fees to make it function. It costs way more plan wise.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dad's new cell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product because my dad was interested in the large print and the safety features. Definitely a must have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So easy to use and so much you can do.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I have ever had. Most logical steps to perform any task. Whoever wrote the software for this phone was a genius.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to read.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only comment is the how to booklet does not go into enough detail on what some of the symbols mean on the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the employees. Don't know what else you want me to say.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    snart phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice phone for a parent to use. setup voice recognition to make it easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy @ Best Buy. This Jetterbug gives me goosebumps all over. For a senior nontechy it`s very easy to use. Nice going.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jitterbug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice person that helped us, very good information and explained everything very good, thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent smart phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had other smart phones that I couldn't work with. This phone was relatively easy to set up and operate. Nice clear screen design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Item purchssed on my stolen CC.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item purchased on my stolen credit card and no one from ur bsnk or BB will address this issue

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Have Patience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're trying to transfer your old cell phone # to this phone, please be aware that you may be in for a long wait. It took over 2 weeks for my transfer to complete, and that was calling every other day. Guess you have to take a chill pill if you want to use it right away. So bad customer service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good options for elderly

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother-in-law because of the options it offers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product for senior.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store associate friendly and resource ful. No pressure selling. Appreciated that.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery Would not hold a charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the phone and within the week, the phone would not hold a charge. This phone was also very hard for my elderly mother to learn how to use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Jitterbug Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for Seniors and kids. I bought it for my grandson and works perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A real advance over the very good Smartphone1.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the best price going from Best Buy. My phone order was handled by a courteous and helpful gentleman.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excelent phone!!!.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone,being a senior i was looking for a simple quality easy to use phone.love love love.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. G-PAW is happy. He loves how easy it is to receive and send pics.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my husband And he really didn’t like it. He wanted a simple phone like his old flip phone. He isn’t interested in technology at all. I tried to do a trade in fir the jitterbug flip but was unable to so I just purchased it outright. Much to my dismay it went down approx $30 not to long after my purchase but to late for a refund ☹️

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice display but missing important features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my 88 year old mom. The phone is a great concept and good design but has several major problems 1- BIG PROBLEM- no voice dial. This mandates users using multiple keystrokes to call 2) limited customization. I was able to highlight a few key people on her main screen, but again requires multiple keystrokes are required to call Bottom line-my mother found this phone difficult to use

    No, I would not recommend this to a friend