Customer Ratings & Reviews
- Model:
- 960-001390
- |
- SKU:
- 11294660
Customer reviews
Rating 4.7 out of 5 stars with 2353 reviews
(2,353 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Rated 1 out of 5 stars
Horrible quality for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of this camera is awful. So bad in fact I returned my first one thinking it was defective. The picture is really grainy and I have to sit far back from my monitor for my face to be clear. A firmware update helps a little bit when you first set it up but it's really not worthy of a $200 pricetag, you're better off getting the c922 pro stream.
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Good quality, sadly audio/video sync issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the brio to improve the video quality of my Youtube live streams, unfortunately there were unsolvable audio/video sync issues. I use Wirecast Studio for the live streams and it just did not sync. The c920 does sync perfectly though.
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the Brio audio/video. We hope that the C920 has suited you well. If you ever have any questions or concerns please visit us for support at support.logitech.com
Rated 1 out of 5 stars
DO NOT BUY - Mic fails constantly.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This webcam only works intermittently. It constantly cuts out the mic while in the middle of a zoom meeting and you have to unplug it and plug it back in to get it to work.
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .That sounds like an issue and we truly apologize for the inconveniences caused. We'd recommend to get in touch with the Logi Support Team in this case and the team will definitely walk you through all the available options, next steps, and best possible solution.
Rated 1 out of 5 stars
Awful Audio Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mic mutes in the middle of the recording with no notice. I have been on the phone with logitech and nothing they do will make it work. Now after reading reviews I see that it is a common complaint. You would think that with a company as large as this they would take care of this software issue. It makes the unit worthless as a web cam. Expensive paper weight.
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Is it a good camera? Bad clarity of image
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Downloaded 3 separate programs on laptop to try and adjust image on this camera… non work and all are difficult to decipjer…. Supposedly good camera but i get fizzy image every time!
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Kimgnow, we are so sorry to hear that the 4K Pro webcam is not meeting your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. At the end of this messaged, I attached our FAQ's to get your webcam working to the best of its ability. We look forward to hearing from you soon with an updated review. Again, we apologize for any inconvenience we may have caused. Thank you and have a great day. -Ricky from Logitech. https://support.logi.com/hc/en-us/articles/4402711287831-FAQ-4K-Pro-Webcam
Rated 1 out of 5 stars
Focus issue.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for busines meeting. Webex and MS Teams. Horrible focus. Blurred video quality most of the time. I prefer my c920 most of the time.
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thanks for your valuable feedback and inputs. We regret to know that the product did not meet your expectations. We'll make sure to share it with the right team so they can look into it.
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had it for one year and it no longer works. I used it with my macbook air and the cable that connects behind the camera never fit tightly. Now its just loose and doesn’t connect at all to my zoom calls. Waste of money.
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for your feedback! For support, please refer to: https://support.logi.com/hc/en-us/articles/4402711286295-Getting-Started-4K-Pro-Webcam - Will, Logitech.
Rated 1 out of 5 stars
Died shortly after purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t even had a month and half and camera stopped working. Switched USB ports and different computers and won’t work. Plugged other devices in ports and they work fine. Expensive piece of garbage.
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the webcam stopped working for you only after a month. This device does come with a 1 year warranty, so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/4402711294871-Warranty-4K-Pro-Webcam. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
-Danielle from Logitech
Rated 1 out of 5 stars
another fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have 5 cameras and this is the most expensive...noise canceling..the sound is horrible..the picture quality is terrible...if you move it it shuts off..piece of crap
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello josh,
I am sorry that the 4K Pro Webcam is not working as you expected. I recommend downloading Logitech capture or G HUB and syncing your camera to update the firmware and access advanced settings. Logitech appreciates your product review. - Leo from Logitech
Rated 1 out of 5 stars
DO NOT BUY! - Windows Hello Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Windows hello has been broken since a windows update a number of months ago. Logitech has done nothing to fix this other then blame Microsoft, as this is they key selling point for the device (at least to me) I highly advise against buying it.
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the $$
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product!!! For the price it really doesn’t provide what you would expect.
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you so much for your valuable feedback. We'll definitely make sure that this is communicated with the relevant team for them to check it out.
Rated 1 out of 5 stars
Garbage - Super Grainy with lighting
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Picture is grainy and also flickery. I have tried adding lights and more and nothing fixes the terrible picture. Lots of complaints online about the same problem.
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Busyboypro,
I am sorry that you are not enjoying your Logitech 4k camera. This type of issue with external webcams is often caused by the computer's OS not downloading the latest device drivers properly. For the same reason, I recommend you download Logitech G HUB to update your Logitech webcam with the latest drivers. In addition, this free software will allow you to synchronize your Logitech Litra light with your Logitech camera, allowing you to adjust the camera settings and light settings jointly for better professional-quality video capture. I hope you find this information helpful so you can enjoy your Logitech 4k PRO webcam as intended.
- Leo from Logitech.
Rated 1 out of 5 stars
Hot garbage for the price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad quality for the price. Decade old smart phone has better picture quality
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .We understand your displeasure and we will forward it along to the right team so they can look into it. Thanks for bringing this to our attention.
Rated 1 out of 5 stars
Nope
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.50 character review?! In that case, do not purchase
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey! We sincerely regret if our product provided you with a inferior experience. We understand your displeasure and apologize for any issues that arise.
Rated 1 out of 5 stars
Not good for people of color
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color was not good and the image quality was poor for people.of color, making the shoot out of focus and had to watch
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there TCLTV, I'm sorry to hear that you had some issues with your 4k pro webcam. I would recommend downloading our Logitech Capture Software, which should give you more options like manual focus, tilt and pan, etc. to help you customize your camera further. -Weston from Logitech
Rated 1 out of 5 stars
Dont be fooled it displays 1080p
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No diffrent from any other webcam my cell phone is better quality
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Logitech 4K Pro offers Multiple resolutions i.e., 4K/30fps: up to 4096 x 2160 pixels, 1080p/30 or 60 fps: up to 1920 x 1080 pixels and 720p/30, 60, or 90 fps: up to 1280 x 720 pixels. We recommend that you contact Logitech support for any assistance as they're well equipped to assist you with the necessary steps and also will let you know any available options.
Rated 1 out of 5 stars
4k!? Get Real!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera does not look like 4k. It looks horrible
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Sorry about the experience, there maybe image issues. Please reach out to our Logi Support team for further assistance.
Rated 1 out of 5 stars
Low quality image
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get this camera, if you planning to stream on twitch , low quality even though it says 4k
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello IVAN,
I am sorry that the 4K PRO webcam did not meet your expectations. Try connecting it to a USB 3.0 port or faster. I hope you find this information useful. Logitech appreciates your product review. - Leo from Logitech
Rated 1 out of 5 stars
1994 webcam quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All my reviews contain inappropriate language even just this apparently
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Worked good the first time and then died.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good the first time and then died. Haven't been able to get it to work or turn on since the first time.
This review is from Logitech - 4K Pro 4096 x 2160 Webcam with Noise-Canceling Mic - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with your 4K Pro Webcam . You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393