Customer Ratings & Reviews
- Model:
- 960-001390
- SKU:
- 5761912
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are impressed with the webcam's image quality, ease of use, and simple setup. Many appreciate the wide field of view it offers. However, some users have expressed concerns regarding the software, focus, price, compatibility, and connectivity.
This summary was generated by AI based on customer reviews.
Very nice webcam!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a lot of research on several webcams before deciding on this one. So far, no complaints. Works better than expected.
I would recommend this to a friendWell worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an amazing webcam no problem to report and I would recommend it to anyone and I would purchase another in the future.
I would recommend this to a friendThe Webcam Market Must Really Suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. No instructions whatsoever. Not even a website or app listed anywhere on or in the box. Cheap plastic product that feels like it's going to break by touching it. The box contains actual pictures of a different product when explaining how to unfold it. That's right. The only instructions in the entire package tell you how to literally unfold it. That's it. I'll never by Logitech trash ever again.
No, I would not recommend this to a friendUnacceptable - Blurry camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible camera! I bought this as a requirement for a side view camera for an exam. The camera was unable to read my photo ID when I held it up to the camera. It was blurry no matter has close or how far I placed the ID. I had to return it. This is the second camera I tried. It was too late to try to order another one before my exam. I had to use the front facing camera on my computer to read the ID. Unacceptable for a camera that costs this much money! Also there was no screw on adapter to mount this camera to a tripod.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to write your review of the 4K Pro webcam. I'm sorry to hear that the webcam was unable to get the job done for your exam. The 4K is one of our top quality cameras in every aspect. Were you plugging it into a USB 2.0 or USB 3.0 port? Also, were you using a USB hub? Because of the amount of data being pushed through at 4k, it is best to plug the webcam directly into a USB 3.0 port on the computer. Also, you can adjust your zoom manually (or the sensitivity of the auto zoom) using our Logitech Capture software. You can find that and other useful downloads here: https://prosupport.logi.com/hc/en-us/articles/360039591834-Downloads-BRIO
-Charlton at Logitech
Not compatible with ps5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the item with the impression it would be hook straight into my ps5s usb slot, when hooked uo the camera would not be detected
No, I would not recommend this to a friendReturn policy scam
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return policy is only 30 days from when you buy not even when they deliver it. Buyer beware don’t buy anything for Christmas ahead of time from Best Buy. Trying to squeeze a buck. I will just buy from Amazon.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We understand your frustration with the return policy and apologize for any inconvenience it caused, especially regarding holiday purchases. We appreciate your feedback.
Crystal clear quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy I purchased this for Zoom and Teams meeting for video meetings.
I would recommend this to a friendused to belive in Logitech
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too much money for peformance my cheaper no name web cam out performed this, sorry yall I didn't have the best exserince
No, I would not recommend this to a friendBrand response from Logitech
Posted .Really sorry to hear about your unpleasant experience. We will be sure to take this as feedback and pass on to the right team.
It doesn't work well with Microsoft teams.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Logitech 4K Pro Webcam has left me extremely disappointed and dissatisfied with its performance, especially considering its premium price tag. This product falls short in various aspects, making it a poor choice for anyone seeking a high-quality webcam experience. Buyer beware: It doesn't work well with Microsoft teams the quality is subpar. I wouldnt recommend it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We acknowledge the considerable difficulty involved and sincerely apologize for any inconvenience caused. Your feedback holds great importance to us and will be given due consideration. Please don't hesitate to reach out to our Logi Support team for technical assistance.
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Prob one of the best webcams on the market. I highly recommend!
I would recommend this to a friendDoesn't work with Macs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up having to return this camera. I was trying to use it with MacOS and downloaded all the necessary updates etc. Every time I joined an online meeting the camera would create some sort of high pitched feedback noise. The Logitech software is also such nuisance.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Eman3,
Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Great Picture, Not Great For Low Light
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great when brightly lit, but suffers in low light conditions. Would like more from such an expensive webcam.
I would recommend this to a friendDidn't care for this webcam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had High hope for this but it didn't deliver. The software that it came with was virtually useless, and it didn't play well with my other devices. . .
No, I would not recommend this to a friendGreat Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Purchase I Made… Quick and Fast Service Will Shop Again
I would recommend this to a friendGood camera - but that is it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is ok - but the microphone is complete garbage.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, Mark! I'm sorry to hear about your experience with the 4K Pro's microphone. Thank you so much for this feedback! I will be passing this along. - Maggie from Logitech
Microphone does not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera works and looks good - however the mic does not work.
No, I would not recommend this to a friendSum out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect l love l never see son like that. Nice and good
I would recommend this to a friendBad quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple months the Usb cable just stopped working, had to get a new one. The microphone stopped working correctly, have to use a separate microphone. the usb plug on the camera seems loose since purchase date. The base feels like is going to break every time you remove it. i have a $25 camera that works better and havent broken for longer time than this one. not at all what i expected for the price. Also bestbuy will not help you after the "returnable" time is up...
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear about the issues you are experiencing with the webcam. This webcam does come with a 3 year warranty through Logitech, so we can get that replaced for you. Simply file a warranty claim here: https://support.logi.com/hc/en-us/articles/360025083093-Warranty-BRIO. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted. Great camera…………………………………..
I would recommend this to a friendIt's excellent IF it works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality was excellent! But it only worked 1 time. "Camera" and Zoom didn't get the image. It went back.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the camera not getting recognized. With zoom, you do have to select what camera you chose to use. The webcam may not always be the default. There should be a camera icon inside zoom, click that. then select the 4k Pro. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.