Customer Ratings & Reviews
- Model:
- 960-001257
- SKU:
- 10116827
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the product's excellent video quality and overall strong performance. They also appreciate its smooth setup, ease of use, and useful privacy feature. However, some users have noted issues with the focus and autofocus capabilities. Additionally, concerns were raised regarding compatibility across multiple platforms, the length of the cable, and the field of view.
This summary was generated by AI based on customer reviews.
Does the job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job. I like that it comes with the privacy cover.
I would recommend this to a friendSolid Webcam Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and easily usable webcam. Great value as well.
I would recommend this to a friend- Cons mentioned:Autofocus
Clicking noise with skype
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera is making clicking noise when used with skype. It looks like autofocus issue.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Pete, Very sorry to hear about the issue you're having with the C920s Pro Webcam making a clicking noise. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. To that end, there is a 1 year limited hardware warranty that comes with the C920s. Here's a link to File A Claim: https://support.logi.com/hc/en-us/articles/360025075553-Warranty-C920s-HD-PRO-WEBCAM. Hope that you find this useful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech
- Pros mentioned:Video quality
Excellent web cam until it isn’t.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera quality is excellent when it works. It often gets blurry and/or inconsistent. If the camera worked consistently it would be five stars.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello signedck,
Thank you for choosing Logitech. I am sorry that you have experienced issues with your C920s HD Webcam; I would like to help.
Please check that Windows is up to date, also please check your “Device manager” for driver updates. In the “Device Manager” please check the pull-down menu under “Imaging Devices”, please right click on the “c920s” option and check for driver updates. If there are updates please run them, if you see “The best drivers for your device are already installed” please select “search for updated drivers on Windows update”. On the “Windows Update” screen, you may see a “You’re up-to-date”, message (you may see an option to “view optional updates”. If you see this option, please select “view optional updates”, where you will find the optional updates in a pull-down menu. If you do not see this option, please select “check for updates”. This likely will reveal the “view optional updates” option. This is based on what I experienced after a recent system update, and these steps resolved the issue that I had experienced. This should improve your experience, but I also recommend utilizing the Logitech software for custom adjustments. This webcam is supported with the Logitech “Capture” and “G Hub” software, both downloads are available on the Logitech support page. I have attached a link to the “Getting Started” support page for the Logitech C920s HD Webcam. I hope you enjoy your webcam.
https://support.logi.com/hc/en-us/articles/360024695174--Downloads-C920s-HD-Pro-Webcam
Best regards,
John at Logitech
Background light concern
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picks up a lot of background light. Needs more adjustments.
I would recommend this to a friendBrand response from Logitech
Posted .Hey! Thank you for your review. We understand your displeasure and we will make sure to share it with the internal team to look into it.
I would never step inside their store again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Based on my treatment from Best Buy customer service. I would never step inside their store again.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We truly appreciate your feedback and apologize for the frustration you've experienced. For concerns related to service or return, we recommend checking directly with the place of purchase. Your experience matters and helps us support users better.
- Cons mentioned:Compatibility
Nice but not compatible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not compatible with my MacBook Pro. Returned.
I would recommend this to a friendBrand response from Logitech
Posted .Hi Barley, we're sorry to see you're experiencing some compatibility related issues with your C920S HD Webcam. If you haven't already, please unplug and plug in the USB cord to your webcam. Then restart your computer. It's possible that all the drivers didn't download properly. Sometimes the computer doesn't start using the webcam automatically. So, you will have to edit he video/audio input/output settings on the app you're using the webcam with, in order for it to work properly. If you've done that and are still experiencing issues, you do have a 1-year limited warranty that can be used to have a replacement sent out to you. You can do that here: https://support.logi.com/hc/en-us/articles/360025075553-Warranty-C920s-HD-PRO-WEBCAM. Hope that helps. -N from Logitech
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The part that screws into the tripod was broken. Customer service wouldn’t exchange. I hate this product and Best Buy lol. I’m a card member and haven’t ever asked for an exchange before so the fact they wouldn’t help me out was stupid.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the defective tripod mount on your Logitech C920s Pro webcam. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Glitch, Glitch, and Glitch!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give it 0 stars. Glitch, glitch, and more glitches!!!! What am I doing wrong?? I’ve had this for 3 months and I cannot return it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're very sorry to hear you're experiencing so many glitches with your C920s Pro. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Garbage waste of money! DO NOT BUY!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the biggest piece of garbage I have ever purchased! I cannot believe this is $90.00. The quality is terrible. If you move it goes dark...then you move again and it goes light. Yesterday it just started turning tan and no one in zoom could make our image out. Logitech are you serious you are charging this much for a complete piece of garbage??? My husband has a $20 generic webcam he got from Amazon that is 200% better than this. You really need to pull this one from the market.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I'm sorry to hear that you've been having some issues with your C920S webcam. The issue you're describing is probably caused by the lighting in the room you're in, so I would first recommend moving the camera to a different location or at a different angle to possibly mitigate this issue. In addition, if you haven't done so already, feel free to download our Logitech Capture software, which should give you more tools to manually effect the video quality.
- Cons mentioned:Focus
Hazy video and focus issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video gets hazy after a period of 5-10 mins. Works ok if a meeting is for short period of time. Loses focus a lot.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Shivam, Very sorry about the image quality issues you're having with the C920S HD Webcam. You can actually customize the settings of your C920S using Logitech's Capture software. Also, if you're moving constantly---going further or moving closer---the autofocus will have a hard time adjusting. Also, if the lighting is poor, that could also cause haziness and focus issues. Here's a link to some troubleshooting FAQs that may help you with your issue: https://support.logi.com/hc/en-us/articles/360025334493--FAQ-C920s-HD-Pro-Webcam. Also in this link is the download for Capture that will allow you to adjust settings. Hope that you found this helpful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech
It ok.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh. Choppy. Lagged on the audio for me. Too low light.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That sounds like an issue! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Avoid at all costs
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera stopped working pretty quickly and more troubling makes my computer fail to recogize any audio devices so I cant get any sound and it doesnt even let me just disable the audio through the camera so my headset or speakers can be enabled.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's truly unfortunate to hear. Please get in touch with the Logitech support team as they'll be well equipped to assist you with the necessary steps and also will let you know any available options.
- Pros mentioned:Overall performance
Serves its Purpose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera works fine, but has a limited zoom functionality and not the best focus in lower light
I would recommend this to a friend - Pros mentioned:Overall performance
Died after 7 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 7 months of occasional use. Worked well before it died. Would not recommend.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Slickrick1,
I am sorry to hear that the camera broke so soon. That sounds like you got a defective product. However, it could be that the firmware is out of date. Either way, please reach out to Logitech's support team for personalized assistance. Also, you can get a replacement product since your camera comes with 1-Year Limited Hardware Warranty. Logitech appreciates your product review. - Leo from Logitech
Be careful. Tech suport from Logitech is not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this webcam! I purchased it and returned it within 6 hours. Reasons: It would not work, period. I jumped through all the hoops, and when three red flags came up on tech support from Logitech, I got in the vehicle and returned it. It might have worked for others, but not for me. And I am not a novice around computers and peripherals.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, and thank you for your feedback! The C920S webcam only comes on when a program is using it. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024326953 - Will, Logitech.
Trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theres a delay with the movements you do while streaming, i have a hyperx for audio and the webcam when i stream the audio comes first then the movements you do. It doesn’t even look like 1080p more like 480p its really blurry so i don’t recommend it at all.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Sorry about the experience. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Not much of a difference.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is not far different from your laptops computer camera unless if it’s broken
No, I would not recommend this to a friendWobbly. Look elsewhere
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very wobbly on top the laptop. It should've come with a stand or attachment. There are better ones out there for 1/3rd the price.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Sidh, we are so sorry to hear that the C920s webcam did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. Thank you for your review, we appreciate the honest feedback. The C920s comes with an adjustable clip to fit any size monitor or laptop screen. Make sure to open the clip and adjust it to the correct size for your laptop. We apologize for any inconvenience this may have caused. Thanks for being part of the Logitech family, have a great day. -Ricky | Logitech
Only worked for two months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this at first, worked great. Two months later, the audio is all messed up, everyone sounds find on my end, but people listening to me are getting feedback and a terrible echo. I have no other devices near this, so it's not interference. It just started happening one day out of the blue, I hadn't changed anything. Complete waste of money.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Elsbeth,
Thank you for your feedback. Sorry for the inconvenience. Be sure to download the software for your device which may fix any minor issues or glitches. Also download Logitech options to access all the features for your webcam. I hope this helps. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech