Customer Ratings & Reviews

We apologize for the disappointment you've experienced with the Logitech C920s Pro camera. Your feedback is important to us, and we'll use it to improve our future products. We understand that video quality is crucial for WFH and video conferencing, and we're sorry that this camera didn't meet your expectations.

Hi Sorry to see you were unsatisfied with the C920S Webcam. Sometimes the webcam settings can be adjusted in the app you're trying to use it with. Otherwise, it could be the webcam itself is malfunctioning on you in which case Logitech does offer a 1 year limited warranty. Hope that helps.

Hi Chewy, Very sorry to hear about your terrible experience with the C920S HD Webcam. You can change the settings like autofocus and auto lighting by using Logitech's Capture software. Here's a link to the download: https://www.logitech.com/en-au/product/capture. Also, here's a link to the product support page for the C920 where you'll find troubleshooting FAQs, more software downloads, warranty information, and more:  https://support.logi.com/hc/en-us/articles/360024326953--Getting-Started-HD-Pro-Webcam-C920. Hope that you found this helpful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech

We're sorry to hear that you've had an unpleasant experience with our product. We'll surely take this feedback and make sure to share it with the right team. Thanks for bringing it to our notice.

Hi AnimeAssassin, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech

We deeply apologize for the troubles you've encountered with our product. We recommend reaching out to our Logi Support Team, who will guide you through the available options and help find the best solution for your situation.

Hello Pete, Very sorry to hear about the issue you're having with the C920s Pro Webcam making a clicking noise. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. To that end, there is a 1 year limited hardware warranty that comes with the C920s. Here's a link to File A Claim:  https://support.logi.com/hc/en-us/articles/360025075553-Warranty-C920s-HD-PRO-WEBCAM. Hope that you find this useful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech

We truly appreciate your feedback and apologize for the frustration you've experienced. For concerns related to service or return, we recommend checking directly with the place of purchase. Your experience matters and helps us support users better.

Hey! Thank you for your review. We understand your displeasure and we will make sure to share it with the internal team to look into it.

Hello signedck,
Thank you for choosing Logitech. I am sorry that you have experienced issues with your C920s HD Webcam; I would like to help.
Please check that Windows is up to date, also please check your “Device manager” for driver updates. In the “Device Manager” please check the pull-down menu under “Imaging Devices”, please right click on the “c920s” option and check for driver updates. If there are updates please run them, if you see “The best drivers for your device are already installed” please select “search for updated drivers on Windows update”. On the “Windows Update” screen, you may see a “You’re up-to-date”, message (you may see an option to “view optional updates”. If you see this option, please select “view optional updates”, where you will find the optional updates in a pull-down menu. If you do not see this option, please select “check for updates”. This likely will reveal the “view optional updates” option. This is based on what I experienced after a recent system update, and these steps resolved the issue that I had experienced. This should improve your experience, but I also recommend utilizing the Logitech software for custom adjustments. This webcam is supported with the Logitech “Capture” and “G Hub” software, both downloads are available on the Logitech support page. I have attached a link to the “Getting Started” support page for the Logitech C920s HD Webcam. I hope you enjoy your webcam.
https://support.logi.com/hc/en-us/articles/360024695174--Downloads-C920s-HD-Pro-Webcam
Best regards,
John at Logitech

We apologize for the defective tripod mount on your Logitech C920s Pro webcam. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
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Hi Barley, we're sorry to see you're experiencing some compatibility related issues with your C920S HD Webcam. If you haven't already, please unplug and plug in the USB cord to your webcam. Then restart your computer. It's possible that all the drivers didn't download properly. Sometimes the computer doesn't start using the webcam automatically. So, you will have to edit he video/audio input/output settings on the app you're using the webcam with, in order for it to work properly. If you've done that and are still experiencing issues, you do have a 1-year limited warranty that can be used to have a replacement sent out to you. You can do that here: https://support.logi.com/hc/en-us/articles/360025075553-Warranty-C920s-HD-PRO-WEBCAM. Hope that helps. -N from Logitech

We're very sorry to hear you're experiencing so many glitches with your C920s Pro. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue: