Customer Ratings & Reviews
- Model:
- 960-001257
- |
- SKU:
- 10735490
Customer reviews
Rating 4.7 out of 5 stars with 6706 reviews
(6,706 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Rated 2 out of 5 stars
Won't stay on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for about a month. Now it doesn't stay on when in calls. very glitchy. I've tried it on multiple computers (windows and mac) turns off every few seconds on every computer I tried it on. It didn't start doing this until about a month of use.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there Zack, I'm sorry to hear that you're having some issues with your C920s. Please feel free to contact us via our support site for assistance as well as warranty information, as it certainly sounds like something may be wrong with your Webcam. -Weston from Logitech
Rated 5 out of 5 stars
Upgrade from c270
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every now and then we have a pc/dock that just wont work with a c270. This upgrade has worked on all those systems so far.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
I would recommend this to a friendRated 1 out of 5 stars
Dissatisfied lacks focus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The focus on it stinks - I don’t know why, but I purchased a similar version for my son and it works great - his days Zeiss lense, mine does not
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Ernie, sorry to hear that you are unsatisfied with your C920S HD Webcam. We are always looking for ways to improve our products, so we appreciate your review. Have you tried adjusting the settings of the webcam from Logitech Capture (software system, free to use)? Also, you can go to your system preferences delete C920S as your camera, add back your C920S and see if that solves the problem. If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech
Rated 1 out of 5 stars
Doesn’t work. Don’t waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t work on multiple platforms. Tried it on both apple and windows OS with none recognizing that the camera was even there. Unfortunately because of my work schedule, I can’t return it now.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there, I'm sorry to hear that you had some issues with your C920s. It certainly sounds like something is wrong with the camera, so if you contact us via our support site we will be able to provide you direct assistance as well as warranty information. -Weston from Logitech
Rated 2 out of 5 stars
Difficult Software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the software difficult to use with my Dell XPS desktop and never got the mic to work. I probably should have returned it to Best Buy.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's unexpected! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Rated 2 out of 5 stars
Okay camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. I don’t think the quality on this camera was the best but it’s for somebody.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
I would recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
Rated 3 out of 5 stars
Exposure issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera but been having trouble adjusting the exposure.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Good webcam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a webcam that has a mic. The reviews were really good for this one. It works well and I'm glad I got it
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
I would recommend this to a friendRated 1 out of 5 stars
Bad Camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good camera for WFH, interviews or video conferencing in general. Makes you look pretty bad and is not great in low light areas. Also if you have tan or darker skin, can really downgrade your appearance lol. Anker cameras are far better quality!
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the disappointment you've experienced with the Logitech C920s Pro camera. Your feedback is important to us, and we'll use it to improve our future products. We understand that video quality is crucial for WFH and video conferencing, and we're sorry that this camera didn't meet your expectations.
Rated 1 out of 5 stars
Logitech Capture Software doesn't support M1 macs
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eight months after buying this webcam, Logitech Capture software still doesn't support M1 macs. The software was part of the reason we bought the webcam, and for it not to support M1 macs many months after they were introduced shows logitechs lack of customer support/care. The camera does work with quicktime, and some 3rd party software, but you shouldn't have to pay extra when software is part of the package. SHAME ON LOGITECH SELLING A WEBCAM W/SOFTWARE BUT THE SOFTWARE DOESN'T WORK!
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to share your experience and concerns with the C920S and Capture. I'm sorry that Capture does not have M1 compatibility at this time. We are working on compatibility, but until then we have found that Streamlabs OBS can give you a lot of the same features as Capture. It is also a free download if you search for it.
-Charlton at Logitech
Rated 1 out of 5 stars
Piece of garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of trash stopped working after a month. Best Buy refused to help me. Instead asked me to talk Logitech because there is still 1 year manufacturer warranty. But Logitech just ghosted me despite me making several attempts to get help. Please don't buy this garbage and waste your money. And if you still want to try it, definitely don't buy from Best Buy. Instead buy from Amazon because they have customer friendly policies.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
I would recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
Rated 1 out of 5 stars
Can only be used in Admin Mode on PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera can only be used in Administrative Mode on a PC. Since I personally prefer to be in that mode as little as possible, it's useless to me. I wish I had known this about it before I had purchased it, but lesson learned.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to write this review of the C920S webcam at Best Buy. I'm sorry you're experiencing issues with the webcam, but I don't entirely understand what the issue is. I am currently using the exact same webcam and not in Admin mode on my work PC. I have never heard of this issue before of needing to be in Admin mode for the webcam to work. It should just be plug and play- no software necessary (although the Logitech Capture software adds a lot of extra functionality and adjustment). Please contact our technical support for more troubleshooting.
-Charlton at Logitech
Rated 1 out of 5 stars
Poor Focus- Works great when it works properly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera keeps losing focus in the middle of zoom meetings. If I click off the camera and turn it back on it will regain focus but that is a major inconvenience when conducting or participating in a meeting. no
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there, I'm sorry to hear that you had some issues with the auto focus of your C920S webcam. If you didn't know, you can download our Logitech Capture Software to manually adjust the focus of the camera and tweak with how the auto focus works to better utilize the camera. I would recommend starting there and seeing if that helps you out at all!
Rated 5 out of 5 stars
Nice camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera with nice features. Needed a new one to replace the lower quality built in one in the laptop.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
I would recommend this to a friendRated 2 out of 5 stars
I returned it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not care for this webcam. My old laptop picture was better. The picture seemed to have a greenish tint. Also the privacy cover was missing.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Rocqee,
Thank you for your feedback. It is greatly appreciated. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website.
LaShonda from Logitech
Rated 3 out of 5 stars
Good but wish the screen was bigger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but had to return as the screen was too small
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
WFH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cam for using webex or teams. Plug and play will not conflict with most company security.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
I would recommend this to a friendRated 1 out of 5 stars
Broken.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within a month. I purchased this camera based on vey good reviews and because I was hoping that it's light correction would do the trick for my remote work location that tends to have poor lighting for video reception. This camera did not meet any of those standards. It stopped working within a month of purchasing it and it the image was no better than my ten year old hp. Very disappointed and very much dislike the hassle of having to return an item that should just work!
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Sorry to see you were unsatisfied with the C920S Webcam. Sometimes the webcam settings can be adjusted in the app you're trying to use it with. Otherwise, it could be the webcam itself is malfunctioning on you in which case Logitech does offer a 1 year limited warranty. Hope that helps.
Rated 3 out of 5 stars
Eehh... so-so webcam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No zoom/follow face as previous Logitech webcams!!
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Product; Horrible Customer Support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these and the microphone and speaker in my computer stopped working. BestBuy replaced it and I have the same problem with this one. Customer Support from Logitech is non-existent; the Bot that they have is IMPOSSIBLE to work with. Never buy anything from Logitech again.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear that you've had an unpleasant experience with our product. We'll surely take this feedback and make sure to share it with the right team. Thanks for bringing it to our notice.