Customer Ratings & Reviews
- Model:
- 960-001257
- SKU:
- 10839763
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Logitech Capture Software doesn't support M1 macs
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eight months after buying this webcam, Logitech Capture software still doesn't support M1 macs. The software was part of the reason we bought the webcam, and for it not to support M1 macs many months after they were introduced shows logitechs lack of customer support/care. The camera does work with quicktime, and some 3rd party software, but you shouldn't have to pay extra when software is part of the package. SHAME ON LOGITECH SELLING A WEBCAM W/SOFTWARE BUT THE SOFTWARE DOESN'T WORK!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to share your experience and concerns with the C920S and Capture. I'm sorry that Capture does not have M1 compatibility at this time. We are working on compatibility, but until then we have found that Streamlabs OBS can give you a lot of the same features as Capture. It is also a free download if you search for it.
-Charlton at Logitech
- Cons mentioned:Compatibility
Can only be used in Admin Mode on PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera can only be used in Administrative Mode on a PC. Since I personally prefer to be in that mode as little as possible, it's useless to me. I wish I had known this about it before I had purchased it, but lesson learned.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to write this review of the C920S webcam at Best Buy. I'm sorry you're experiencing issues with the webcam, but I don't entirely understand what the issue is. I am currently using the exact same webcam and not in Admin mode on my work PC. I have never heard of this issue before of needing to be in Admin mode for the webcam to work. It should just be plug and play- no software necessary (although the Logitech Capture software adds a lot of extra functionality and adjustment). Please contact our technical support for more troubleshooting.
-Charlton at Logitech
- Cons mentioned:Focus
Poor Focus- Works great when it works properly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera keeps losing focus in the middle of zoom meetings. If I click off the camera and turn it back on it will regain focus but that is a major inconvenience when conducting or participating in a meeting. no
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there, I'm sorry to hear that you had some issues with the auto focus of your C920S webcam. If you didn't know, you can download our Logitech Capture Software to manually adjust the focus of the camera and tweak with how the auto focus works to better utilize the camera. I would recommend starting there and seeing if that helps you out at all!
Nice camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera with nice features. Needed a new one to replace the lower quality built in one in the laptop.
I would recommend this to a friendI returned it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not care for this webcam. My old laptop picture was better. The picture seemed to have a greenish tint. Also the privacy cover was missing.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Rocqee,
Thank you for your feedback. It is greatly appreciated. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website.
LaShonda from Logitech
Good but wish the screen was bigger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but had to return as the screen was too small
No, I would not recommend this to a friendWFH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cam for using webex or teams. Plug and play will not conflict with most company security.
I would recommend this to a friendBroken.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within a month. I purchased this camera based on vey good reviews and because I was hoping that it's light correction would do the trick for my remote work location that tends to have poor lighting for video reception. This camera did not meet any of those standards. It stopped working within a month of purchasing it and it the image was no better than my ten year old hp. Very disappointed and very much dislike the hassle of having to return an item that should just work!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Sorry to see you were unsatisfied with the C920S Webcam. Sometimes the webcam settings can be adjusted in the app you're trying to use it with. Otherwise, it could be the webcam itself is malfunctioning on you in which case Logitech does offer a 1 year limited warranty. Hope that helps.
Eehh... so-so webcam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No zoom/follow face as previous Logitech webcams!!
No, I would not recommend this to a friendI would never step inside their store again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Based on my treatment from Best Buy customer service. I would never step inside their store again.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We truly appreciate your feedback and apologize for the frustration you've experienced. For concerns related to service or return, we recommend checking directly with the place of purchase. Your experience matters and helps us support users better.
Horrible Product; Horrible Customer Support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these and the microphone and speaker in my computer stopped working. BestBuy replaced it and I have the same problem with this one. Customer Support from Logitech is non-existent; the Bot that they have is IMPOSSIBLE to work with. Never buy anything from Logitech again.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear that you've had an unpleasant experience with our product. We'll surely take this feedback and make sure to share it with the right team. Thanks for bringing it to our notice.
- Cons mentioned:Focus
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible camera. Very poor focus. Constantly blurs. Not fit for purpose. I would return it but I’m a week or two late for the return window. Logitech should be embarrassed.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Chewy, Very sorry to hear about your terrible experience with the C920S HD Webcam. You can change the settings like autofocus and auto lighting by using Logitech's Capture software. Here's a link to the download: https://www.logitech.com/en-au/product/capture. Also, here's a link to the product support page for the C920 where you'll find troubleshooting FAQs, more software downloads, warranty information, and more: https://support.logi.com/hc/en-us/articles/360024326953--Getting-Started-HD-Pro-Webcam-C920. Hope that you found this helpful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech
Doesn't work with Mac M1 Big Sur
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant software issues on Mac. Logitech still sells this camera but has dropped software support for it on apple computers. Doesn't make sense to me. No M1 support in Mac OS 11 (Big Sur). It was working before the Big Sur update, but when I updated my laptop to Big Sur it stopped working. Went to Logitech's website, and they said they were no longer supporting a web cam that they currently sell new for non Intel based Mac's (almost all new apple computers for the past couple years). I'm done with Logitech products. This is a consistent issue with them.
No, I would not recommend this to a friendBig Brother
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for Big Brother, Big Brother wants what's best for us.
I would recommend this to a friendIts ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The little screw part at the bottom to mount the camera pops out so the camera doesn’t always stay in place or pops off completely
No, I would not recommend this to a friendBrand response from Logitech
Posted .We deeply apologize for the troubles you've encountered with our product. We recommend reaching out to our Logi Support Team, who will guide you through the available options and help find the best solution for your situation.
- Cons mentioned:Compatibility
Don't recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this webcam to see if it will work on my Chromebook like it's advertised. It doesn't support it at all. You need a Mac or Windows laptop for it to work.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi AnimeAssassin, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Glitch, Glitch, and Glitch!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give it 0 stars. Glitch, glitch, and more glitches!!!! What am I doing wrong?? I’ve had this for 3 months and I cannot return it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're very sorry to hear you're experiencing so many glitches with your C920s Pro. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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Good quality with cheap price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap price compare to what you are supposed to spend
I would recommend this to a friendDoes the job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job. I like that it comes with the privacy cover.
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The part that screws into the tripod was broken. Customer service wouldn’t exchange. I hate this product and Best Buy lol. I’m a card member and haven’t ever asked for an exchange before so the fact they wouldn’t help me out was stupid.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the defective tripod mount on your Logitech C920s Pro webcam. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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