Customer Ratings & Reviews

Hello Bobcbold,
I am sorry that you have had trouble with the autofocus on your c920s Webcam, I would like to help. I recommend checking that the operating system is up-to-date, drivers, and camera/webcam adjustments should be adjusted accordingly within the app, and for best experience, I highly recommend using the Logitech “G-Hub” or “Capture” software. Please always feel welcome to visit the Logitech website for product support. I will further elaborate on my recommendations…
Various Apps and Operating systems are periodically updated as are the Logitech “Capture” and “G-Hub” programs. These are my suggestions based on current variables, to address the issues that you described, with consideration to the unknown variables. These suggestions should cover those concerns as well as other details, as I am unsure of some specifics in your setup:
-Please check that Windows is up to date, also please check your “Device manager” for driver updates. In the “Device Manager” please check the pull-down menu under “Imaging Devices”, please right click on the “c920s” option and check for driver updates. If there are updates please run them, if you see “The best drivers for your device are already installed” please select “search for updated drivers on Windows update”. On the “Windows Update” screen, you may see a “You’re up-to-date”, message (you may see an option to “view optional updates”. If you see this option, please select “view optional updates”, where you will find the optional updates in a pull-down menu. If you do not see this option, please select “check for updates”. This likely will reveal the “view optional updates” option. This is based on what I experienced after a recent system update, and these steps resolved the issue that I had experienced. This should improve your experience, but I also recommend utilizing the Logitech software for custom adjustments.
Some programs that work with webcams have built in adjustment options. I am not sure specifically which programs you are running, so I am giving a broad solution which should cover the issue you have described. Please provide adequate lighting on the subject for best results. A backdrop will provide the best results but is not necessary. Many programs offer background replacement, even without a backdrop. The program that the webcam is being used with will likely feature different options to consider in the overall setup. (I am unsure of what program you are using, so I cannot make any specific suggestions on those variables).
-The c920s webcam is supported by Logitech “Capture” and Logitech “G-Hub”. Both programs have an option for backing up the settings, and both have focus adjustments as well as other customizations. I think G-Hub will be best for what you are describing. If you use “Capture”, please adjust the settings in Capture and select the webcam device input as “Capture”.
-With G-Hub, you can make adjustments and see the video through the G Hub software. (If using an App that uses the webcam, you will not see video on the G Hub software as the App will be using the webcam, but the adjustments will be visible on the App’s image display as you make the adjustments through G Hub. If you launch the App while G Hub is open, you will want to close and reopen G Hub so that the App can take control off the webcam’s image). If you select the image of the c920s webcam, you will see the camera/webcam adjustments. Under Camera mode and Video mode, you will want to “add a new camera/video mode to make custom adjustments. You can do this each time you launch the software that you are using, or you can set these settings to launch with a specific app. For example, I have my “G Hub” settings set to launch my webcam settings when I launch an app that uses webcam. (You can right click the app and find the location when manually adding an app if you do not see it as an option after scanning). To set this customization you will want to select the “active profile” pull down on the main screen of G Hub, and you can customize the webcam and other settings specific to certain apps if you want the settings to be remembered and preset for that app.
I hope these suggestions were clear and that this will help you to achieve the settings and performance that you are looking for. I hope you enjoy your c920s webcam, and please feel welcome to visit the Logitech website for further support for any of your Logitech products. I have attached the link to the support page for the c920s webcam; the “G-Hub” and Capture” software are available in the downloads tab.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024695174--Downloads-C920s-HD-Pro-Webcam

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