Customer Ratings & Reviews
- Model:
- 960-001257
- SKU:
- 12249811
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers value the good video quality. They also appreciate the product's great overall performance.
This summary was generated by AI based on customer reviews.
Decent but not great on a big monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On certain monitors unable to adjust to get good angle. End up constantly looking up.
No, I would not recommend this to a friendLogitech
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for zoom, not for streaming. I would recommend a Logitech 4k or a actual camera.
No, I would not recommend this to a friendOk webcam...didn’t like the light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Webcam worked ok, but the light, when used, reflected in my glasses and was distracting.
No, I would not recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera does get blurry and low light. Only thing I like it the shutter cover
No, I would not recommend this to a friendGet another tech write
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't know how worked You get another tech writer
I would recommend this to a friendWaste of money for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work. Had to go back to old webcam. Probably just a matter of needing to adjust a setting or two but with no customer service available, it was a waste of my money. If anyone is actually reading this, you could help me by figuring it out.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We are sorry to hear that you had trouble getting the webcam to work and that the lack of readily available support led to it being a frustrating experience. We apologize for the inconvenience this caused. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Video camera
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept seeing an orange square over the subject. Took it back to the store.
No, I would not recommend this to a friendFunctional but Same as Before
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comparing against my older C920, there doesn't seem to be much improvement. A little different color balance and tad better in low-light. I feel that webcams just haven't advanced as much as the cameras of even the most basic phones now.
I would recommend this to a friendDon’t buy it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The webcam came after 3 months of waiting and it was defective out of the box couldn’t get the camera to work , tried it on different computers and it was a no go contacted customer support no response for days , had to return it . A week later I get a response from Logitech support. Now I get to wait nothing 3 months till they are available again
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, you have to change the settings in the app you're using it with like Zoom for instance, to start using the C920 webcam instead of the default. But if you have any questions, check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360024326953. Hope that helps!
ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure would like to know what happened to the security flap. Never did see it
I would recommend this to a friend- Cons mentioned:Focus
Dissatisfied lacks focus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The focus on it stinks - I don’t know why, but I purchased a similar version for my son and it works great - his days Zeiss lense, mine does not
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Ernie, sorry to hear that you are unsatisfied with your C920S HD Webcam. We are always looking for ways to improve our products, so we appreciate your review. Have you tried adjusting the settings of the webcam from Logitech Capture (software system, free to use)? Also, you can go to your system preferences delete C920S as your camera, add back your C920S and see if that solves the problem. If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech
Won't stay on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for about a month. Now it doesn't stay on when in calls. very glitchy. I've tried it on multiple computers (windows and mac) turns off every few seconds on every computer I tried it on. It didn't start doing this until about a month of use.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there Zack, I'm sorry to hear that you're having some issues with your C920s. Please feel free to contact us via our support site for assistance as well as warranty information, as it certainly sounds like something may be wrong with your Webcam. -Weston from Logitech
Upgrade from c270
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every now and then we have a pc/dock that just wont work with a c270. This upgrade has worked on all those systems so far.
I would recommend this to a friend- Cons mentioned:Compatibility
Doesn’t work. Don’t waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t work on multiple platforms. Tried it on both apple and windows OS with none recognizing that the camera was even there. Unfortunately because of my work schedule, I can’t return it now.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there, I'm sorry to hear that you had some issues with your C920s. It certainly sounds like something is wrong with the camera, so if you contact us via our support site we will be able to provide you direct assistance as well as warranty information. -Weston from Logitech
Exposure issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera but been having trouble adjusting the exposure.
No, I would not recommend this to a friendDifficult Software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the software difficult to use with my Dell XPS desktop and never got the mic to work. I probably should have returned it to Best Buy.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's unexpected! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Okay camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. I don’t think the quality on this camera was the best but it’s for somebody.
I would recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
Good webcam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a webcam that has a mic. The reviews were really good for this one. It works well and I'm glad I got it
I would recommend this to a friendLogitech Capture Software doesn't support M1 macs
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eight months after buying this webcam, Logitech Capture software still doesn't support M1 macs. The software was part of the reason we bought the webcam, and for it not to support M1 macs many months after they were introduced shows logitechs lack of customer support/care. The camera does work with quicktime, and some 3rd party software, but you shouldn't have to pay extra when software is part of the package. SHAME ON LOGITECH SELLING A WEBCAM W/SOFTWARE BUT THE SOFTWARE DOESN'T WORK!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to share your experience and concerns with the C920S and Capture. I'm sorry that Capture does not have M1 compatibility at this time. We are working on compatibility, but until then we have found that Streamlabs OBS can give you a lot of the same features as Capture. It is also a free download if you search for it.
-Charlton at Logitech
- Cons mentioned:Compatibility
Can only be used in Admin Mode on PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera can only be used in Administrative Mode on a PC. Since I personally prefer to be in that mode as little as possible, it's useless to me. I wish I had known this about it before I had purchased it, but lesson learned.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to write this review of the C920S webcam at Best Buy. I'm sorry you're experiencing issues with the webcam, but I don't entirely understand what the issue is. I am currently using the exact same webcam and not in Admin mode on my work PC. I have never heard of this issue before of needing to be in Admin mode for the webcam to work. It should just be plug and play- no software necessary (although the Logitech Capture software adds a lot of extra functionality and adjustment). Please contact our technical support for more troubleshooting.
-Charlton at Logitech