Customer Ratings & Reviews
- Model:
- 960-001257
- SKU:
- 12249811
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers value the good video quality. They also appreciate the product's great overall performance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Focus
Poor Focus- Works great when it works properly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera keeps losing focus in the middle of zoom meetings. If I click off the camera and turn it back on it will regain focus but that is a major inconvenience when conducting or participating in a meeting. no
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there, I'm sorry to hear that you had some issues with the auto focus of your C920S webcam. If you didn't know, you can download our Logitech Capture Software to manually adjust the focus of the camera and tweak with how the auto focus works to better utilize the camera. I would recommend starting there and seeing if that helps you out at all!
I returned it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not care for this webcam. My old laptop picture was better. The picture seemed to have a greenish tint. Also the privacy cover was missing.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Rocqee,
Thank you for your feedback. It is greatly appreciated. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website.
LaShonda from Logitech
Nice camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera with nice features. Needed a new one to replace the lower quality built in one in the laptop.
I would recommend this to a friendPiece of garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of trash stopped working after a month. Best Buy refused to help me. Instead asked me to talk Logitech because there is still 1 year manufacturer warranty. But Logitech just ghosted me despite me making several attempts to get help. Please don't buy this garbage and waste your money. And if you still want to try it, definitely don't buy from Best Buy. Instead buy from Amazon because they have customer friendly policies.
I would recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
Bad Camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good camera for WFH, interviews or video conferencing in general. Makes you look pretty bad and is not great in low light areas. Also if you have tan or darker skin, can really downgrade your appearance lol. Anker cameras are far better quality!
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the disappointment you've experienced with the Logitech C920s Pro camera. Your feedback is important to us, and we'll use it to improve our future products. We understand that video quality is crucial for WFH and video conferencing, and we're sorry that this camera didn't meet your expectations.
Good but wish the screen was bigger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but had to return as the screen was too small
No, I would not recommend this to a friendBroken.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within a month. I purchased this camera based on vey good reviews and because I was hoping that it's light correction would do the trick for my remote work location that tends to have poor lighting for video reception. This camera did not meet any of those standards. It stopped working within a month of purchasing it and it the image was no better than my ten year old hp. Very disappointed and very much dislike the hassle of having to return an item that should just work!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Sorry to see you were unsatisfied with the C920S Webcam. Sometimes the webcam settings can be adjusted in the app you're trying to use it with. Otherwise, it could be the webcam itself is malfunctioning on you in which case Logitech does offer a 1 year limited warranty. Hope that helps.
WFH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cam for using webex or teams. Plug and play will not conflict with most company security.
I would recommend this to a friendEehh... so-so webcam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No zoom/follow face as previous Logitech webcams!!
No, I would not recommend this to a friend- Cons mentioned:Focus
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible camera. Very poor focus. Constantly blurs. Not fit for purpose. I would return it but I’m a week or two late for the return window. Logitech should be embarrassed.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Chewy, Very sorry to hear about your terrible experience with the C920S HD Webcam. You can change the settings like autofocus and auto lighting by using Logitech's Capture software. Here's a link to the download: https://www.logitech.com/en-au/product/capture. Also, here's a link to the product support page for the C920 where you'll find troubleshooting FAQs, more software downloads, warranty information, and more: https://support.logi.com/hc/en-us/articles/360024326953--Getting-Started-HD-Pro-Webcam-C920. Hope that you found this helpful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech
Doesn't work with Mac M1 Big Sur
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant software issues on Mac. Logitech still sells this camera but has dropped software support for it on apple computers. Doesn't make sense to me. No M1 support in Mac OS 11 (Big Sur). It was working before the Big Sur update, but when I updated my laptop to Big Sur it stopped working. Went to Logitech's website, and they said they were no longer supporting a web cam that they currently sell new for non Intel based Mac's (almost all new apple computers for the past couple years). I'm done with Logitech products. This is a consistent issue with them.
No, I would not recommend this to a friendHorrible Product; Horrible Customer Support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these and the microphone and speaker in my computer stopped working. BestBuy replaced it and I have the same problem with this one. Customer Support from Logitech is non-existent; the Bot that they have is IMPOSSIBLE to work with. Never buy anything from Logitech again.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear that you've had an unpleasant experience with our product. We'll surely take this feedback and make sure to share it with the right team. Thanks for bringing it to our notice.
- Cons mentioned:Compatibility
Don't recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this webcam to see if it will work on my Chromebook like it's advertised. It doesn't support it at all. You need a Mac or Windows laptop for it to work.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi AnimeAssassin, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Big Brother
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for Big Brother, Big Brother wants what's best for us.
I would recommend this to a friendIts ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The little screw part at the bottom to mount the camera pops out so the camera doesn’t always stay in place or pops off completely
No, I would not recommend this to a friendBrand response from Logitech
Posted .We deeply apologize for the troubles you've encountered with our product. We recommend reaching out to our Logi Support Team, who will guide you through the available options and help find the best solution for your situation.
Good quality with cheap price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap price compare to what you are supposed to spend
I would recommend this to a friendDoes the job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job. I like that it comes with the privacy cover.
I would recommend this to a friendI would never step inside their store again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Based on my treatment from Best Buy customer service. I would never step inside their store again.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We truly appreciate your feedback and apologize for the frustration you've experienced. For concerns related to service or return, we recommend checking directly with the place of purchase. Your experience matters and helps us support users better.
Solid Webcam Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and easily usable webcam. Great value as well.
I would recommend this to a friendBackground light concern
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picks up a lot of background light. Needs more adjustments.
I would recommend this to a friendBrand response from Logitech
Posted .Hey! Thank you for your review. We understand your displeasure and we will make sure to share it with the internal team to look into it.